651-1401 Hyogo, Kobe, Kita-ku Arima-cho 351, Japan
#18 of 135 hotels in Kobe
Guests' ChoiceBased on 95 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
8.0
Facilities
8.8
Staff
9.4
Value for money
8.2
Free WiFi
9.6
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End of dialog contentReviewed: 31 March 2024
Wing
Hong KongQuite old
Had private onsen Cleanliness
Stayed in March 2024
Reviewed: 28 March 2024
Diana
United StatesWould have liked to have a crib for my baby
Everything
Stayed in March 2024
Reviewed: 14 March 2024
Michael
CanadaNo dislikes. Everything was absolutely perfect.
The room was gorgeous and extremely comfortable and the food was absolutely amazing. The staff were all extremely kind and attentive and made our stay very enjoyable.
Stayed in February 2024
Reviewed: 10 March 2024
Wu
United StatesPerhaps a warning on switching of gender on the onsen. Everything else was perfect!
It provided us with a wonderful Onsen experience. The staffs were friendly and helpful. Once we got to Arima bus stop, the ryokan shuttle came to pick us up. We loved the incredible dinner and breakfast served. The bath experience was relaxing!
Stayed in March 2024
Reviewed: 4 March 2024
Taewon
United StatesStandard room is smaller than expected. After the dinner serviced inside the room, the smell of food lingered for a while. An air purifier might be a good option.
Exceptional customer service from the front desk to the dining area. They customized individual guest's needs, even out of their regular service hours, offering early breakfast with a short notice and shuttle van to the train station was prompt and handy when we were in a hurry.
Stayed in February 2024
Reviewed: 13 January 2024
Ka
SingaporeThat we had to leave again
We like everything from our room, the onsen, kaiseki dinner and kaiseki breakfast. The quality of the food was high and since we were staying another night, we opted for the Sukiyaki Beef dinner which came with a large amount of Wagyu beef which was excellent of quality. We ate till our bellies were full and round.
Stayed in January 2024
Reviewed: 26 December 2023
E
Hong KongWe ordered cooked food instead of sashimi due to health reasons. The cooked whole fish turned out not very good. But the other dishes were fine, especially the beef.
The onsen for male and female will be swapped every day. So we can try both and make the best of it.
Stayed in December 2023
Reviewed: 18 December 2023
Candy
SingaporeStaffs are excellent. Meals are great.
Stayed in December 2023
Reviewed: 30 November 2023
Sang
SingaporeNothing.
Foods, Staffs, Amenities and Onsen, everything.
Stayed in November 2023
Reviewed: 6 November 2023
Tomoko
United StatesThe portions of food was too much! I felt guilty wasting so much amazing food.
Every member of the staff team was above and beyond in their hospitality and kindness. The food was amazing. And the onsen was perfect for a 2 night stay.
Stayed in November 2023
Reviewed: 21 October 2023
Paisid
ThailandBeddings are not very comfortable.
Traditional japanese atmosphere. Exceptional services. Private onsen facility.
Stayed in October 2023
Reviewed: 14 October 2023
Dayoung
South KoreaOur meal and room prep staff was so friendly and lovely. We really enjoyed the service of the ryokan. Also, private onsen was amazing!
Stayed in October 2023
Reviewed: 6 August 2023
Rong
United StatesThe private onsen was a bit small for my family (4 people), tatami was on the hard side,
Half board meal excellent in both presentation and taste,
Stayed in June 2023
Reviewed: 2 August 2023
Ka
SingaporeNone
Hospitality of the staff, hot Spring in own room and the amazing food
Stayed in August 2023
Reviewed: 27 July 2023
Tsz
CanadaN/A
Professional customer services
Stayed in June 2023
Reviewed: 23 July 2023
Diana
RussiaThe room was very good and beautiful, especially we enjoyed the massage chair. The kaiseki dinner was an amazing experience.
Stayed in July 2023
Reviewed: 8 July 2023
Thomas
United StatesUp selling at checking
Very high level of service
Stayed in July 2023
Reviewed: 7 July 2023
Charles
United StatesFar away from the village. It’s an uphill walk. Shuttle service is available.
Dinner is 5 courses. In room bath has a big onsen. Service exceeded my expectation.
Stayed in July 2023
Reviewed: 23 June 2023
Maggie
United Statesclean , new , friendly & helpful staff, great food , location is further away from the station but you can call them to come pick you up .
Stayed in June 2023
Reviewed: 21 June 2023
Georgij
CanadaNothing, all was great!
Amazing relaxing experience, treated so well during our stay there. We had the kaiseki multicourse dinner which was delicious and tons of food. Booked the private onsen and a massage in our rooms. Comfortable sleep on the traditional futon beds, what an experience overall. The breakfast was no worse than the dinner!
Stayed in May 2023
Reviewed: 24 May 2023
Muhammad
Brunei DarussalamNothing for now
Very helpful staff and fluent in English Amazing kaiseki dinner and breakfast Very comfortable futons Short distance walk to the shops Love going to the onsen before meals! Nice view of the skies at nights
Stayed in May 2023
Reviewed: 15 May 2023
Sida
NetherlandsOur group was very happy that the staff was able to specially accommodate vegan diets
Stayed in May 2023
Reviewed: 9 May 2023
Daniel
SwitzerlandEverything was perfect.
Dinner and breakfast were amazing, the room and atmosphere was great and the staff were are very gracious and kind.
Stayed in May 2023
Reviewed: 3 May 2023
María
Qatareverything was great
the way they treat us
Stayed in April 2023
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