231-8520 Kanagawa, Yokohama, Naka-ku Yamashita-cho 10, Japan
#6 of 144 hotels in Yokohama
Guests' ChoiceBased on 414 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.5
Facilities
8.9
Staff
9.6
Value for money
8.6
Free WiFi
7.5
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End of dialog contentReviewed: 7 June 2024
Yoko
United StatesThe famous bar had mostly sweet cocktails (some people may like that) - although the atmosphere was great.
Concierge ladies were exceptional - very kowledeable! They give personal attentions (and remembered details about me), and recommen some local favorites which were great. They offered far more ideas/options beyond what I asked for. Probably the best ones ever. This hotel treats your well - the service at this hotel was better than any other locations I have stayed.
Stayed in May 2024
Reviewed: 7 June 2024
William
AustraliaEverything was amazing,there was nothing I didn't like,everything was amazing
Most amazing hotel I've ever stayed in, Excellent service,rooms were beautiful,so clean
Stayed in June 2024
Reviewed: 6 June 2024
Stephen
Australianot much, we were satisfied with our three day stay. all the staff were more than helpful and attentive.
the view from our room was fantastic over the city and water. Location was great near China town so was able to try a different food as apart from Japanese. Fantastic walks along the parks and garden on the waterfront.
Stayed in May 2024
Reviewed: 5 June 2024
Emmeline
Japan-Beautiful views -comfortable beds -nicely sized rooms -Convenient location -Nice amenities
Stayed in June 2024
Reviewed: 5 June 2024
Sally
United StatesI enjoyed the room service and the view from my room. Staff were considerate and helpful. The room was clean and tidy.
Stayed in May 2024
Reviewed: 5 June 2024
Hui
SingaporeA bit confusing because we had entered by the older wing- when the lobby was at the newer block.
A great sense of history. It was facing a beautiful garden. At back was Chinatown. Near to the subway station (exit 1)
Stayed in June 2024
Reviewed: 2 June 2024
Douglas
United StatesCan’t think of a thing.
We went on a Princess cruise out of Osambashi Terminal. The New Grand’s location therefore was ideal.
Stayed in May 2024
Reviewed: 27 May 2024
Frost
United StatesIt lacks a laundry machine, kitchenette, not even microwave. It also lost my Mail delivered item.
The location, right by the water facing the rose garden, was superb.
Stayed in May 2024
Reviewed: 24 May 2024
Vincent
JapanA little overpriced compared to actual quality of the experience
The historic hotel feeling, great view from the room, good breakfast
Stayed in May 2024
Reviewed: 24 May 2024
Ziep
United StatesRestaurant : more choices and prices for tea time
Classic Royal
Stayed in May 2024
Reviewed: 20 May 2024
Adriana
United StatesEverything was awesome!
Omg! I LOVED the view!! We could sit in the nice chairs with coffee table for hours and just look outside!! The other amenities were great also, as were the employees!
Stayed in April 2024
Reviewed: 20 May 2024
Andrew
CanadaBreakfast
Location
Stayed in May 2024
Reviewed: 18 May 2024
Borys
CyprusVery nice view on the harbour
Stayed in May 2024
Reviewed: 17 May 2024
John
AustraliaWith the Continental breakfast we would like some granola or other cereal
Beautiful ambience. Wonderful staff
Stayed in May 2024
Reviewed: 15 May 2024
Kam
Hong KongFacilities a little bit old
Location, cleanliness
Stayed in May 2024
Reviewed: 15 May 2024
Edward
United KingdomAll traditional, but ultra modern as well, and the breakfast was fabulous
It was absolutely fabulous because we booked a cruise looked out of the bedroom window in the morning as our cruise ship was arriving couldn’t have made a better choice
Stayed in May 2024
Reviewed: 15 May 2024
Kimiko
United StatesThe location is perfect, and the facilities (a 100 year old building and an adjoining new tower) are lovely. But what makes this property exceptional is the staff. To a person, they made us feel very welcome and cared for.
Stayed in May 2024
Reviewed: 9 May 2024
Margaret
CanadaAccess to the old hotel building was not clearly shared with us. We were Interested in the history and current use.
The Japanese breakfast was amazing. The location made us so happy in many ways but it was the staff who really made us feel totally cared for.
Stayed in May 2024
Reviewed: 9 May 2024
Andrew
BarbadosIt is a bit of walk to the centre of Yokohama, but it is a nice walk along the waterfront. The bathroom was clean but was a bit dated
Iconic historic hotel on the waterfront. Our corner room was a generous size and had great views of the bay. Very good value relative to Tokyo hotels
Stayed in March 2024
Reviewed: 6 May 2024
Yukie
JapanThere really wasn't anything we didn't like. Maybe the location as the nearest train exit doesn't have an elevator, but that's it.
The ambience, the staff, the room, everything was exceptional and they really went above and beyond our expectations to make sure we felt special. My 5yr old was treated very well and this is now one of our favorite hotels to stay!
Stayed in April 2024
Reviewed: 5 May 2024
Donald
CanadaNothing
Everything
Stayed in May 2024
Reviewed: 5 May 2024
Simon
CanadaThe food and service were excellent and the view over harbour was relaxing and beautiful.
Stayed in April 2024
Reviewed: 2 May 2024
Joel
CanadaAlthough the hotel has its charm by keeping it's older traditional asthetic the rooms are a bit outdated. The A/C didn't cool the room enough, TV was basic and the beds were a bit stiff
Hotel location is great, with short walking distance to the subway, Chinatown and Yokohama stadium. Staff and service were exceptional. The view from our corner room was superb
Stayed in April 2024
Reviewed: 1 May 2024
Wescott
Australianothing
The service was exceptional. Even with the language barrier they were so attentive and kind.
Stayed in April 2024
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