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Reviews of New Otani Inn Yokohama Premium 4 stars

231-0062 Kanagawa, Yokohama, Naka-ku Sakuragicho 1-1-7, Japan

#37 of 143 hotels in Yokohama

Guests' Choice

Review score

Based on 206 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    8.3

  • Value for money

    7.9

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 13 May 2024

    9.0
    Better than expected.
    • Leisure trip
    • Family with young children
    • Superior Triple Room with Bay View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff don't speak English so it might be difficult to communicate for your requests.

    The property is located inside a shopping plaza. Very convenient and close to lots of stores

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We was in this hotel twice and twice the check in staff wasn't to polite😡 they forget that first expression about hotel is the front desk staff. Room was nice but sticky.

    Great location , easy access to the hotel. Room was nice and delicious breakfast. Breakfast staff was very kind and also check out staff was very kind and polite😁

    Stayed in May 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Triple Room with Bay View - Non-Smoking - No Daily Cleaning and No towel change
    • Stayed 2 nights
    • Submitted via mobile

    Didn’t like that u a had to pay for extra towels

    Stayed in March 2024

  • Reviewed: 16 April 2024

    7.0
    Fair to good as a hotel saved by location
    • Leisure trip
    • Couple
    • Superior Double Room with City View - Non-Smoking - No Daily Cleaning and No towel change
    • Stayed 2 nights
    • Submitted via mobile

    The lighting in the room was very poor; Half the bulbs not working. Room small coping full afternoon sun

    Location to train from eventual train to Narita Airport. Good buffet breakfast but on weekend slow to access as not many tables.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room with City View - Non-Smoking - No Daily Cleaning and No towel change
    • Stayed 2 nights
    • Submitted via mobile

    Room is small and kind of expensive.

    Great and convenient location.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Twin Room with Bay View - Non-Smoking - Single Use - No Daily Cleaning and No towel change
    • Stayed 2 nights

    1. Second visit for the hotel but mostly because of the crowd, i didn't get a room with great view like last time but still good and can see if there is any crowd for cable car.

    1. Excellent Location where just beside Sakuragicho station 2. Friendly staff 3. Selling discount ticket for Cable car and Landmark Tower Sky Garden but too bad i didn't bought it 4. Good associate massage therapist operate until 3am.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Enjoyed the great location for a couple day stay prior to cruise. Pricey but so is Tokyo generally.
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Bay View - Non-Smoking - No Daily Cleaning and No towel change
    • Stayed 2 nights
    • Submitted via mobile

    Buffet lines too close together. Very crowded layout but the food was more than adequate in taste and quantity.

    Great location. Great views from large windows on bay side of building.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    One side of the hotel has a view of Mount Fuji; the other side faces Yokohama Harbor and a picturesque complex.
    • Leisure trip
    • Solo traveller
    • Superior Double Room with City View - Non-Smoking
    • Stayed 9 nights
    • Submitted via mobile

    Slippery bath tub floor with not enough safety bars to hold on to.

    Location, location, location. Near Sakuragicho JR Station, Blue Line subway, and not far from Toyoko/Minatomirai line. Also bus terminal in front. The hotel is connected to the Colette Mare building with lots of shops and restaurants. It also connects to a moving walkway to Landmark Bldg with its many shops and restaurants and close by to two other shopping/ restaurant complexes. There is an amusement center in front of the hotel with a ferris wheel. The whole place is called Minato Mirai: futuristic harbor.

    Stayed in April 2024

  • Reviewed: 6 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior Double Room with City View - Non-Smoking - Single Use
    • Stayed 3 nights
    • Submitted via mobile

    Environmental and comfortable

    Stayed in March 2024

  • Reviewed: 1 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night

    it would be better if the hotel had provided memory foam pillow

    It is really near the JR station and it has a shopping mall locate at the hotel.

    Stayed in February 2024

  • Reviewed: 28 February 2024

    9.0
    Very convenient to everything from train station to attractions
    • Leisure trip
    • Family with young children
    • Superior Triple Room with Bay View - Non-Smoking
    • Stayed 3 nights

    Got a room with long walkway. Pretty far from elevator

    Great location. Main Yokohama attractions are in walkable distance. Also very convenient for shopping for both clothing and food stuffs in the same building. Also like room size even with three people stay.

    Stayed in February 2024

  • Reviewed: 24 February 2024

    8.0
    Good hotel in Yokohama
    • Business trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Not so much. Been in the hotel on various occasions

    Good location even if you want to go to Tokyo. Excellent breakfast, good room, beds could be a bit softer.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    8.0
    Great location. No room cleaning, trash clearing and towel changing.
    • Family with young children
    • Standard Twin Room - Non-Smoking - No Daily Cleaning and No towel change
    • Stayed 2 nights
    • Submitted via mobile

    No any service during your stay. Although many hotels have no cleaning, they still clear the trash, change towels or pajamas. This hotel has no any kind of those services.

    Excellent location!! quick check-in and check out.

    Stayed in February 2024

  • Reviewed: 25 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room with City View - Non-Smoking
    • Stayed 1 night

    The window view is great and great location

    Stayed in January 2024

  • Reviewed: 8 January 2024

    9.0
    Best Bay view in Yokohama
    • Leisure trip
    • Group
    • Superior Twin Room with Bay View - Non-Smoking
    • Stayed 1 night

    The staff sometimes struggle to understand or speak good English.

    Highly recommend if you want to find the hotel with the best Bay view. I enjoy the night view there and the location is super convenient - close to train station and other main attractions in Yokohama.

    Stayed in December 2023

  • Reviewed: 22 November 2023

    9.0
    No
    • Leisure trip
    • Family with young children
    • Superior Double Room with City View - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No

    1. Good to see the Fuji mountain, it’s so beautiful. 2. Staff is very helpful to arrange a sea view room to my daughter at the same floor.

    Stayed in November 2023

  • Reviewed: 22 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Bay View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No

    Beautiful sea view

    Stayed in November 2023

  • Reviewed: 21 November 2023

    9.0
    Nice hotel to stay if you are heading off for a cruise or just enjoying Yokohama
    • Leisure trip
    • Couple
    • Superior Double Room with City View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Norhing

    Clean hotel with nice clean rooms of a decent size. Great breakfast included and very handy for shops and transport.

    Stayed in November 2023

  • Reviewed: 19 November 2023

    8.0
    Conveniently located hotel close to amenities!
    • Leisure trip
    • Couple
    • Superior Double Room with City View - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The bed and pillows were too soft for our liking.

    I like its location and close proximity to amenities.

    Stayed in October 2023

  • Reviewed: 11 November 2023

    8.0
    Good location
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room abit small

    Good location, near train station, its inside a shopping mall with cinema , restaurants, supermarket and retail outlet. There are a sea view and city view room.

    Stayed in November 2023

  • Reviewed: 9 November 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Double Room with City View - Non-Smoking - Single Use - No Daily Cleaning and No towel change
    • Stayed 2 nights
    • Submitted via mobile

    Location.

    Stayed in November 2023

  • Reviewed: 27 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room with City View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Location is great! But I thought it has a direct access from the train station.

    Stayed in September 2023

  • Reviewed: 21 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Triple Room with Bay View - Non-Smoking - No Daily Cleaning and No towel change
    • Stayed 2 nights
    • Submitted via mobile

    Beds too firm for us

    Beautiful views, great location for sightseeing in the area, right beside Sakuragicho station and shopping/dining precinct. Yokohama has plenty to see and is a beautiful city

    Stayed in October 2023

  • Reviewed: 18 October 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Double Room with City View - Non-Smoking - Single Use
    • Stayed 4 nights

    Hotel is in at an excellent location. Just one minute walk from Sakuragicho station. Many restaurants, shopping malls, super market and many extractions are just couple of minutes by walking distance. Rooms are very spacious and very clean. I have taken a city view room. I can see Mt. Fuji from my room window and it is fascinating. In clear sky we can enjoy the beauty of Mr. Fuji.

    Stayed in October 2023

Showing 1 – 25

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