Reviews of HOTEL SAILS 4 stars
552-0021 Osaka Prefecture, Osaka, 大阪市港区築港3丁目6番5号, Japan
#8 of 690 hotels in Osaka
Guests' ChoiceReview score
Based on 67 hotel reviews
9.2Score breakdown
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Cleanliness
9.6
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Comfort
9.5
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Location
8.6
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Facilities
9.4
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Staff
9.5
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Value for money
9.0
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Free WiFi
8.8
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Showing 1 – 25
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Reviewed: 26 May 2024
Jung
Australia8 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 3 nights
Nope. I was happy with my stay. If I must say, I'd like one more pillow.
The room is nice and spacious. You can see the subway station at the front door. I like the free simple bar in the dining room next to the lobby every day between 3 pm to 9 pm. The hotel is located a bit far from the CBD but won't take too long to get to. Overall it's a nice hotel with a great deal.
Stayed in May 2024
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Reviewed: 24 May 2024
Janna
Philippines3 reviews1 helpful vote9.0“It was a very pleasant stay.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 5 nights
For the complimentary breakfast, we like the bread and pastries buffet but it will be better if there are also some savory food that goes well with bread such as eggs, bacon, and sausage.
The rooms are big, perfect for families. The neighborhood is quiet and there are a lot of restaurants and convenience stores nearby. There is also a train station just outside the hotel. The hotel staff is very helpful and pleasant and we like the daily welcome drinks from 3pm to 9pm (coffee, tea, juice, soda, etc). Overall, it was a pleasant stay and we would like to stay there again on our next visit.
Stayed in May 2024
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Reviewed: 15 May 2024
Amanda
Australia5 reviews9.0Superb- • Leisure trip
- • Group
- • Superior Twin Room
- • Stayed 5 nights
If you can offer hot breakfast will be even better.
Close to the train station, hotel room is clean and staff are very family. Especially one of the staff gave us umbrella during the rainly days before we step out from the hotel.
Stayed in May 2024
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Reviewed: 1 May 2024
Katie
Australia1 review10“A wonderful hotel and great staff”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 4 nights
- • Submitted via mobile
The rooms were spacious and very clean the staff were very friendly and helpful and made our stay in Japan comfortable
Stayed in May 2024
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Reviewed: 21 April 2024
Mq123
United Kingdom11 reviews1 helpful vote10“Excellent hotel”- • Family with young children
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Bit far away from the centre of Osaka but the train station is very close so it's not too bad
Excellent value considering the size of the room
Stayed in April 2024
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Reviewed: 18 April 2024
Astrid
Indonesia1 review10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted via mobile
The staffs are very friendly and helpful.
Stayed in April 2024
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Reviewed: 10 April 2024
Yip
Singapore5 reviews8.0“Comfortable”- • Leisure trip
- • Solo traveller
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Good location
Stayed in April 2024
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Reviewed: 9 April 2024
Josephine
Australia6 reviews10“Excellent stay”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Nil
Very friendly staff and the hotel is so near to everything
Stayed in April 2024
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Reviewed: 4 April 2024
Calori
Guam4 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Queen Room
- • Stayed 3 nights
Would like a protein option and some fresh fruit for the breakfast.
Staff was excellent - eager, helpful and cheerful.
Stayed in April 2024
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Reviewed: 18 March 2024
Lorinda
United States2 reviews10“It was gorgeous and the staff was hospitable and helpful.”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 4 nights
- • Submitted via mobile
I loved everything!
It was so clean and it was spacious
Stayed in March 2024
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Reviewed: 18 March 2024
Natarlia
Australia1 review10“Lovely will be back”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Nil
This property is close to the main train line back to Osaka city and also across the water from universal studios and the aquarium. Walking distance to shopping mall and location is quiet away from the city. Rooms are large and having a large dining / sitting area great for family’s.
Stayed in March 2024
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Reviewed: 24 February 2024
Dwyer
Vietnam1 review8.0“Excellent value - spacious and impeccably clean room and useful facilities for families. Recommend!”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 3 nights
Breakfast was complimentary but basic. Mostly sweet foods with toast and limited spreads. Would have been greatly improved with a few more options such as cereal, yoghurt, fresh fruit, or simple Japanese style breakfast. Location good for Universal Studios, but a little remote from central Osaka and certain airports.
Great value for money. Excellent space in the room which included a table for meals and a small lounge. Great for families. Nice touches such as complimentary food and soft drink/tea/coffee during the day/evening and pyjamas in the room for all of us. Lovely and friendly service at check in. Fantastic to have a new, clean laundry onsite. Cleanliness exceptional.
Stayed in February 2024
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Reviewed: 17 February 2024
芳瑜
Australia17 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Breakfast is way too simple only with different types of breads. Not many options. Considering the price than may be should not expect too much.
Newly built hotel. The staff there was nice by providing towel when seeing us wet by rain.
Stayed in February 2024
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Reviewed: 4 February 2024
Shahnie
Australia5 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 5 nights
- • Submitted via mobile
Mattress and pillows weren't as comfortable as I'd like
Beautifully presented hotel, large rooms and friendly staff. An amazing stay and would stay again
Stayed in December 2023
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Reviewed: 7 January 2024
Yao
Singapore11 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Great customer service and walking distance to train. Breakfast was delicious.
Stayed in January 2024
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Reviewed: 26 December 2023
Regan
Australia1 review1 helpful vote10“Absolute excellence by the hotel sails team”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 6 nights
- • Submitted via mobile
How clean the property was and how nice the workers were
Stayed in December 2023
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Reviewed: 29 November 2023
Alisa
United States2 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 3 nights
- • Submitted via mobile
Very clean, spacious and well appointed rooms with ample amenities. Complimentary 24 hr laundry was greatly appreciated. Extremely convenient location and all of the staff were very friendly and super helpful.
Stayed in November 2023
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Reviewed: 4 November 2023
Terry
Canada4 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Standard Triple Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Clean and comfortable
Stayed in November 2023
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Reviewed: 2 November 2023
Susan
United States9 reviews1 helpful vote9.0“Excellent option if leaving on a cruise!”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast was poor.
Excellent location to cruise ship and easy access to subway system. Extremely large comfortable room for Japan!
Stayed in October 2023
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Reviewed: 18 October 2023
Deborah
United States5 reviews1 helpful vote10“I would stay here every time I'm in Osaka.”- • Leisure trip
- • Family with young children
- • Standard Triple Room
- • Stayed 6 nights
- • Submitted via mobile
Breakfast could use at yogurt. It's basically just a continental. I bought and brought a yogurt each day. Added the nuts and raisins which really added to being satisfied. However, for the price and value any breakfast was great.
The hotel is very new and it feels.like it. .Rooms were large. Location was right by train and Aquarium but still quiet. Being by the train made getting around really easy. It was a great find.
Stayed in October 2023
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Reviewed: 17 October 2023
Roger
New Zealand15 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
Brand new, large room and quality fit out. 50 metres to subway entrance and close to cafes and restaurants.
Stayed in October 2023
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Reviewed: 13 October 2023
Cindy
United States3 reviews9.0“Would definitely come back to this hotel! Simple hotel with nice, clean rooms!”- • Leisure trip
- • People with friends
- • Deluxe Queen Room
- • Stayed 3 nights
- • Submitted via mobile
They were strict about not bringing any food out of the eating area. We couldn’t even bring a cup of water back to the room. No big deal but just thought it was slightly strange.
Loved that it was right off the train exit and many convenience stores right around the corner! Room was very spacious, clean and modern. They offered a simple mini pastry breakfast with drinks as well, something small to start your day.
Stayed in October 2023
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Reviewed: 10 October 2023
Carrie
Australia2 reviews9.0“Highly recommend if you’re in Osaka”- • Leisure trip
- • Group
- • Standard Triple Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing to report - it was great.
Great location right next to the train station. A short walk to the Ferris wheel and adjacent food court. Happy to find a place selling vegan food nearby. Room was very clean and comfortable. Only a few train stops to Universal Studios or a 3100 yen ($32 AUD) taxi ride. Staff were lovely - very helpful.
Stayed in October 2023
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Reviewed: 1 October 2023
Wei
Australia23 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Please make sure that coffee machine is in working condition
Stayed in September 2023
Showing 1 – 25
