A bit far to the centre, but the hotel offers a free shuttle bus ones an hour to the station when you are leaving.

Nice room with great space. Clean and nice staff.

Stayed in May 2024

Great location. Friendly staff. We'er more than happy with our stay.

Stayed in May 2024

It was closed to shops and restaurants. There was also a limousine bus closed to the hotel that takes you to the airport.

Stayed in April 2024

Room small for Westerners

Staff and facilities excellent

Stayed in March 2024

none. i like everything

the view from our room

Stayed in March 2024

good

Stayed in March 2024

The room was well presented with a great view of the city and very close to the Winter Festival an easy stroll to and from. A great selection for breakfast and you wouldn't walk away hungry that's for sure.

Stayed in February 2024

Room is very small

Breakfast is good.

Stayed in February 2024

The shuttle was convenient. The onsen in the hotel was very nice and clean, loved the fresh air. Facilities were complete and the staff was very friendly.

Stayed in February 2024

Lack of a decent coffeeshop with simple food choices The lobby buffet restaurant served what turned out to be the worst food we have ever tasted and much to expensive for the quality and taste. The 28th floor steakhouse's maitre d' did not know what today's fish was and had no idea of how many grams the menus Beef fillet weighted.When he finally came back from the kitchen he said it wss 60 gr. At 3000 yen for that dish we left without eating. Only in the chinese restaurant on the 3rd floor did we get a decent beef and vegetable dish. But the a la carte choice was very poor. Beef or chicken or porc. No wonder that both restaurants were empty. Chinese 8 guests the first night and a few more the last night. A pity that a Prince hotel did not have one single employee who spoke or understood english. The rooms were OK, but the rate per night for a double room (they called it Festival rates) were more than a high season rate in Paris. No body lotion in bathrooms, no room service, the maids did not remove empty noodle cups and the like and left stray papers on the floor for several days. Bidet as advertized on Booking.com was non-existing. Sockets in european standard were not available. Having to pay 1500 yen for check in at 1 pm was a novelty for me. First we were told that no rooms were available before 3 pm and then room was available if we paid for it. Before coming I had asked by message if there were bathrobes. Repky was no but for a fee they could be made available. So I broght my own. Just to find out that you did indeed provide a very nice night/spa set. An ATM machine in the lobby would have been nice rather than having to go to a 7-eleven a blick away, because the receptionist did not know that there was one across the street in the Familymart. The Coffee and cocoa and appke pue in the coffee&cake shop was good and the staff smiling and nice.

Location.

Stayed in February 2024

Was a bit further to the places we wanted to go than expected

Onsen facilities

Stayed in January 2024

Overly heated- too warm inside.

nice hotel centrally located near downtown area and subway. The staff was very nice but their English was very limited. the restaurant was very nice and the food was good. Don’t lose your room key or they will charge you for it.

Stayed in December 2023

Please modernize the rooms.

Although it's aging property but location is good. Service is awesome!

Stayed in January 2024

Room is small

Toom was very small for a family of 4 but homey

Stayed in January 2024

Clean, convenient

Stayed in December 2023

Breakfast was not as good as I expect

Service was fine…

Stayed in January 2024

It’s a relatively old property and that shows.

Location and staff of the property was bang on.

Stayed in December 2023

The whole hotel provides only a single microwave oven (3rd floor, inside laundry room). It will be much more convenient if there is a public microwave on each floor.

We like the fact that the hotel has external bus service to several major destinations. It makes the transportation much easier in snowy weather.

Stayed in December 2023

No gym

Location , shuttle bus service , staff , many restaurants and cool shops nearby within walking distance

Stayed in November 2023

Although the room is clean, there is a strange smell in the room, it smells like someone hasn’t take a shower for a month…I think the ventilation system isn’t working very well.

The staff is really kind. When I tell her I don’t have a fruit knife, she kindly brought a fruit knife and plate to my room.

Stayed in October 2023

The 1000 Yen Onsen tax was much higher than other hotels we stayed and nothing special about the Onsen. Perhaps that’s why very few people went to the Onsen.

Buffet breakfast was good. For triple sharing they gave us the bigger room above 25th floor. Big room with nice freebies such as Nespresso and nice toiletries. Bed was comfortable.

Stayed in October 2023

Need to pay for onsen which is at 2nd floor. Sound proofing is no good.Location far from station.

Stayed in August 2023

Air conditioning was weak - room still felt warm on max AC in summer

Staff responded to requests well

Stayed in July 2023

pillow either too hard and too soft

SPACE

Stayed in July 2023