110-0005 Tokyo-to, Taito-ku Ueno 7-8-23, Japan
#966 of 1,380 hotels in Tokyo
Guests' ChoiceBased on 403 hotel reviews
7.5Cleanliness
7.8
Comfort
7.9
Location
8.2
Facilities
7.6
Staff
8.3
Value for money
7.9
Free WiFi
8.1
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End of dialog contentReviewed: 20 May 2024
Hei
Hong KongThe building is a bit old
The room is big and the staff is very helpful.
Stayed in April 2024
Reviewed: 16 May 2024
Yuhsuan
TaiwanThe location is good. It's near to the Ueno station.
Stayed in April 2024
Reviewed: 14 May 2024
World
SingaporeNo ice machines. Only one pillow per guest. We need more hooks & hangers to hang our clothes. No wardrobe.
The staff was fantastic. The room at 17m2 is considered big by Japanese standards, although I wish the room was bigger. Location is great. Ueno train station 5 mins away. Food & convenient stores easily accessible. No limit to towels & toiletries. Room is clean. Bed very comfortable. Value for money. Will stay here again, next time.
Stayed in May 2024
Reviewed: 14 May 2024
Kathryn
AustraliaThe beds are exceptionally hard.
Good location and adequately serviced room. Very clean and felt homely.
Stayed in May 2024
Reviewed: 14 May 2024
Peter
AustraliaNil
Convenient location near train atation
Stayed in May 2024
Reviewed: 4 May 2024
Elisa
United StatesBed was extremely uncomfortable and towels did not smell clean at all
Very good location, room was a good size, had late checkout
Stayed in May 2024
Reviewed: 2 May 2024
Arpre
AustraliaNot much - basic facilities, but it's what you pay for, and what you need.
Close to Ueno Station and nearby Asakusa. Relatively big room compared to some business type hotels.
Stayed in February 2024
Reviewed: 28 April 2024
Kodchaporn
ThailandLocation is near JR station.
Stayed in April 2024
Reviewed: 24 April 2024
Sarita
ThailandI think the room is a lil bit too small for us but not just a big deal. It just only complicated/ difficult to prepare our stuffs.
Staffs were so nicee, kind and lovely!! And the room is clean, many facilities offer such as new towel, new cotton buds etc. 🤍🤍🤍
Stayed in April 2024
Reviewed: 17 April 2024
Claire
United KingdomA little noisy first thing in the morning due to proximity to raised road.
Beds were very comfortable and clean. Plenty of hot water for showers. Air conditioned and lift to all floors.
Stayed in April 2024
Reviewed: 16 April 2024
Klaichan
ThailandThe room is small and slightly old. The door lock is not automatic, so you have to lock the door by yourself.
The hotel provides all necessary amenities. Good staff. Bathroom with automatic machine.
Stayed in April 2024
Reviewed: 14 April 2024
Janice
SingaporeNo cleaning services and we hv to get replacement towels from the reception area. Hv to clear own garbage too.
Proximity to train station.
Stayed in April 2024
Reviewed: 9 April 2024
Dong
AustriaThe wooden floor of the hotel and location
Stayed in April 2024
Reviewed: 8 April 2024
Wayne
AustraliaA little noisy due to rail line close by, but not too intrusive
Location to Ueno Station, Ueno Park (incl cherry blossoms) and a range of museums
Stayed in April 2024
Reviewed: 4 April 2024
Anthony
United StatesSutton Place is a boutique hotel in a great location. I enjoyed Ueno Park far more than other areas of Tokyo. It's a very short walk from the train station, which made it easy to get to. As others stated, the rooms are small, but efficient and clean and the shower had an abundance of hot water and good strength to it, which is great after a long day of walking around to the sights. The staff was friendly and took great care of us when we needed it.
Stayed in March 2024
Reviewed: 3 April 2024
Linda
AustraliaNothing
Clean and not. Far from the train and shop
Stayed in April 2024
Reviewed: 3 April 2024
Stephanie
AustraliaVery good option close to the train station and a lovely, clean hotel with all the amenities.
Stayed in February 2024
Reviewed: 19 March 2024
Mathew
AustraliaI was very grateful for the warm and generous welcome I received during my stay....the people were lovely!
Stayed in February 2024
Reviewed: 12 March 2024
Dk
ThailandSmall room but quite comfortable
The location was great
Stayed in March 2024
Reviewed: 29 February 2024
Chien-chun
TaiwanNice and neat, could ask for any thing you needed from the front desk
Stayed in February 2024
Reviewed: 29 February 2024
Dave
AustraliaLocation was convenient to Ueno and all connecting trains. Rooms were spacious (for Japan), clean and very comfortable.
Stayed in February 2024
Reviewed: 24 February 2024
Carol
AustraliaNoisy fan and electric switch falling off the wall. No cleaning of rooms.
Great location. Quiet and warm.
Stayed in February 2024
Reviewed: 23 February 2024
Jodie
AustraliaTwin beds even in a suite, could easily fit a king bed in Rooms quite dated
We had a suite which was very spacious Comfortable beds Nice not to have to go through reception to access room
Stayed in February 2024
Reviewed: 19 February 2024
Chayanon
ThailandVery close to Ueno train station.
Stayed in February 2024
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