We booked a room for our last night in Tokyo, as we needed to depart early to the airport and we could not sleep due to the fact that the mattress is SO HARD. It’s simply like sleeping on the floor or on a wooden board. I really don’t recommend this hotel if you want/need to enjoy your sleep. + noisy rooms, you can hear the traffic on the street during the night.

Location ok, facilities ok, however the mattress is absolutely horrific.

Stayed in May 2024

N/A

a prime location in Ginza, just a short walk from Tokyo Station. Friendly staff.

Stayed in April 2024

The beds were hard very difficult sleeping

We loved your staff extremely professional and helpful at all times as well as friendly: The unseen was a real treat to enjoy first time. Our very only little glitch we found the beds were hard and the pillows quite flat and also different: otherwise we enjoyed so much about the trendy urban hotel and location was excellent.

Stayed in May 2024

Small room and price

Location, bistro breakfast/ dinner bar, onsen

Stayed in May 2024

room too small

location

Stayed in May 2024

1. Somehow i kept kicking on the hard bed frame and I had to place a pillow for prevention. 2. The room does not have a tub, just shower area but if you enjoy spa then this will not be a concern. 3. The area is safe but can get a little quiet later at night and there is a homeless man (nothing against him) but just highlighting here in case any ladies would be afraid. He is harmless, at least during the 3 nights/days I see him.

Decided to try this hotel which is further down where I usually stay whenever I am in Tokyo. Check-in and out were a breeze, The room is clean and comfortable. Spa is usually small for a business hotel but this one is a little bigger than the "usual". They also make up the room daily if you put the correct tag on the bed and door.

Stayed in May 2024

The bathroom and floors were a bit dirty on check-in.

The location was pretty close to a train station. Stores, dining, and post office were also super close. Large public bath was really nice for winding down after a long day of walking.

Stayed in May 2024

A bit dirty on the carpet in the room.

Location. Fast check in and out

Stayed in May 2024

Not that close to subway station

Clean and staff speaks English language very well

Stayed in May 2024

Personally, I was ok with everything except that there is no closet or anything like that, so I wouldn't have to live out of a suitcase.

Perfect location, close to different train lines, shops, and restaurants. We walked to the Tokyo Train Station and the Palace. The area is very convenient, safe, and quiet. The hotel is nice, but the room was smaller than the usual 4* hotel size. Be ready to live out of a suitcase, because there is no closet. They have a laundromat and public bath, which is very convenient. The staff is friendly, they try their best to help or assist. Breakfast is ok, no hot meal like scrambled egg, omelet or porridge. They have a few vegetables, boiled eggs, and shredded chicken, so you can mix your salad. Usually, they have two types of freshly baked bread and toast, but no croissant. Freshly brewed coffee, juice, and fruits are also available every day. For me, it was enough, but not for my daughter, she likes omelets and hot meals. I enjoyed their bread with white chocolate, nuts, and fruits every morning.

Stayed in April 2024

Location is convenient, stylish rooms Breakfast was not included, but available for 1800 yen per person. The variety is not big, but the food is top quality.

Stayed in May 2024

Noice, very hard bed, small rooms

Location, self check in and checkout

Stayed in May 2024

Waiting time of the elevator…

Love this hotel, my second time staying with them. The great location, friendly staffs, public bath is the best.

Stayed in May 2024

Not being able to book a half day late checkout. If you are staying for more than a couple of days there is a limited ability to hang clothes, even in the deluxe rooms, there is also little room for large suitcases.

Great location, good vibe.

Stayed in May 2024

There wasn’t anything major. The bed was a bit stiff for my liking but my wife preferred that

Great location and friendly staff. Amenities were complete and the public bath was great

Stayed in May 2024

The breakfast was good, the coffee was bad American style. Since everything was based on self service, there was at lot of paper waste every day. The room was very small, no space for luggage.

The location was great. The hotel is good, the staff very helpful. The room was good, but the lack of space made it less practical.

Stayed in April 2024

The concierge lobby felt underwhelming

Clean and conveniently located

Stayed in April 2024

Quite small breakfast buffet. Room size quite small for two persons.

Super cool design and lobby/bar section. Location excellent close to Metro, Shinkansen (10 mins walk), great restaurants, the Emperor's castle and shopping areas. Beautiful but small onsen bath section in the hotel.

Stayed in April 2024

The staff were not overly friendly or helpful - providing the minimum of service

the onsen was good, the beds were comfortable and the window opened

Stayed in April 2024

The curtains are too short so room is full bright at 0530 in the morni g. Very annoying. I asked for extra towels and tape and taped the window off with the towels. We slept in 2 different rooms and both times the mattress had a big dent on the side where you get in ( bed is against wall with window). First time I asked the reception to flip the mattress around which they did and that helped. Despite all this I would probably stay there again due to location, price, service.

Quiet hotel , centrally located. Good service, nice breakfast. Nice onsen.

Stayed in April 2024

The bed was very very hard.

Beautiful hotel and wonderful location. The bar downstairs was also great.

Stayed in March 2024

Uncomfortable and hard beds

Very good location and nice cafe

Stayed in April 2024

Room could be a bit bigger for a twin room. Bathroom could do with better cleaning.

Location

Stayed in April 2024

The view from our room was blocked by constructed building which sight was not well scened.

Very nice location in the middle of Ginza. Walkable to all the train station near by and also great restaurants. Nice for thinking about shopping in Tokyo because most of shops are in this area for sure.

Stayed in April 2024