N/A

Third stay, we will be back!! Rooms, location and staff everything is exceptional. Thank for making our holiday wonderful.

Stayed in May 2024

nothing

Room

Stayed in May 2024

Nothing

Location

Stayed in May 2024

Location was great. Staff was excellent, so helpful. Room was luxurious!

Stayed in May 2024

We arrived late and had to check out early. Didn’t get to spend more time here.

Customer service was outstanding. We were escorted to our room without lifting a finger. The room was elegant and immaculate. There was a mini bar, tea and coffee plus a coffee machine, slippers, robes and all the essentials you need. No shower curtain and the bathroom was spacious. USB outlets were present in the room. We had a complimentary newspaper and the breakfast was sensational.

Stayed in May 2024

Exceptional property, well maintained and located!

Stayed in April 2024

Not applicable

The staff are wonderful, the hotel is beautiful and the location is outstanding. We have stayed before and we will stay again if we are lucky enough to be in Tokyo.

Stayed in May 2024

-

Staying at the TSH was a lovely experience when we arrived in Tokyo before heading to the Japanese Alps region. Our room in one of the domes was beautiful and extremely comfortable with everything we needed. We ate dinner at the lounge cafe after our arrival from the US west coast. It was delicious and relaxing. The breakfast buffet was amazing and the best we had on our trip in Japan. The service and staff at the hotel are fantastic and friendly, and want your stay to be comfortable. An absolute A++++ experience. We wish we had booked another night here. We will definitely be back.

Stayed in May 2024

Everything

Stayed in May 2024

Quite expensive. Cup of coffee was $20.00.

Location was great at the station. Great for eating and shopping. Very nice room.

Stayed in May 2024

The hotel offers good value for money. The breakfast was fabulous, with over 100 dishes. It offers good all times services which are hardly encountered in European 5 stars hotel, such as pijamas, newspapers by the door in the morning, full face treatment products in the bathroom. The location is also very convenient, not only for trains, but also for buses and taxis.

Stayed in April 2024

Nothing - everything was perfection

Location, service, employees, professionalism, breakfast, lounge,

Stayed in April 2024

Everything

Stayed in May 2024

Smaller beds than expected

The most amazing breakfast, close to the Imperial palace and the gardens.

Stayed in April 2024

I loved everything.

The room was clean, daily room service was automatically done, the water was always hot, the suite we had was quiet. Staff was friendly and this suite was convenient as we could walk down and use the Yamanote line for our travel or other common lines to explore Tokyo. Staff was very friendly, helped us do the luggage forwarding to Osaka, wrote us a welcome note with sweets to celebrate our honeymoon when we first arrived, and bed was firm but still comfortable with the softest blanket! If you’re looking to sleep in luxury, this is the place to be. We also tried the hotel buffet breakfast and it was very good! This was an amazing place to stay for our first trip to Japan, money was well worth it!

Stayed in April 2024

It is a very expensive hotel - but, given the luxury and location, this is to be expected. It is a wonderful place!

The rooms was gorgeous and incredibly comfortable. The location couldn't be better , both for catching a train and for walking around Tokyo. There are excellent restaurants in the hotel - but book ahead. The bar is lovely and the breakfast buffet is spectacular!

Stayed in March 2024

Lobby bit small

Location, comfortable beautiful room, onsen, and wonderful staff

Stayed in April 2024

Breakfast was wonderful on the top floor, not included in the room rate. Rolled omelette made to order and continental, traditional Japanese, European breakfast buffets available. Staff was exceptional and helped with any need. Helped us with dinner reservations, called us a taxi to the airport and helped us with our bags to our room and car. Nothing but good things to say.

Stayed in April 2024

For a 5 star hotel,I wish they would have a fancier Spa facilities.

Stayed in February 2024

Is an iconic building with so much history. The atrium is a beautiful place to enjoy a leisurely breakfast with attentive and caring staff.

Stayed in April 2024

Nothing!

Lots! Concierge was extremely helpful when my wife was ill and needed medical attention.

Stayed in April 2024

The access to restaurants and quality of some restaurants. Charging 6,100 yen for breakfast and then running out of some items 90 minutes before breakfast ends is unacceptable. The Chinese restaurant was of extremely variable food quality. Some restaurants not open some nights during peak season.

Location. Room. Overall quality of the hotel.

Stayed in April 2024

Nothing

Very clean, amazing room and the bathroom with the combo rainfall shower and tub was the best! The breakfast experience was excellent.

Stayed in April 2024

If you just want to stay, come and go, there will be a LOT of offered assistance that you may not want or need.

It was centralized and beautiful.

Stayed in March 2024