My wife had a bad experience with the staff as she was trying to call for assistance to park our park. The staff kinda ignored her and told her she went to the wrong hotel until I showed up. They could have come forward to listen and help. There's some miscommunication and bias?

My experience was good; from staff to room to breakfast. Like the location. Can easily walk around with my Google map.

Stayed in May 2024

Great central place to stay, great breakfast that suits everyone, lots of options

Stayed in May 2024

The dryer function of the washing machine was not functioning (it was giving an error), but we might just were unlucky.

Value for money. Compact but comfortable. Clean, and central. We get the equipments we needed (microwave, fridge, and washing machines, and the shoes dryer). The check-in and check-out were both smooth and easy. We paid for full day parking lot that we can use during our stay.

Stayed in May 2024

Complimentary coffee was 👎 . It would be great to serve some pastries or cookies with it.

Breakfast was good, location was perfect . It was close to the subway station .

Stayed in May 2024

Room housekeeping not to just be limited to changing the towels and bringing out trash. Good to be able to change the linens, dust the furniture and carpet at no extra charge.

Very customer friendly hotel staff and location is central to must see sights in Sapporo.

Stayed in May 2024

Rooms are small. That’s the only downside.

Great location less than 3 minutes walk to subway station. Great breakfast. Good amenities like washing machine, refrigerator in room, available coffee. Limited daily housekeeping on request such as new towels. Staff are very responsive and friendly.

Stayed in May 2024

Recommended, will stay here again

Stayed in May 2024

It was all good.

Laundry machine and the microwave were great to have in the room when traveling with a small child.

Stayed in April 2024

A slightly more comprehensive guide to the in room washing machine would help. I managed to run another 2+ hour cycle instead of opening the door and only pulling the power managed to get it open after.

The location was very convenient. being only a short walk from the subway and in easy walking distance to a covered mall and Susukino via the mall. The room was small and unremarkable with a view of an office building but nothing was really bad about it - just your regular run of the mill business hotel. The staff were great - very helpful and attentive and easily fixed an issue I caused when booking Breakfast was very tasty with a delicious soup curry available every day.

Stayed in March 2024

No

Excellent location with great hotel facilities!

Stayed in March 2024

Everything was good, staff can speak English, ready to give directions and helpful. There was a coffee machine at the lobby providing free coffee but we were always in a rush or already had coffee at the breakfast, so did not try it.

One of the days, we had included breakfast and it was good. Well-organised, small selection but good quality western and Japanese breakfast options. Room was complete with microwave and fridge and washer/dryer. Great instruction pamphlets given to every room too. Compact but has everything we need.

Stayed in March 2024

Nothing.

Initially we booked for a Superior Double Room and think it would be ok for 2 adults and a toddler. However when we turned up we realised it was small and due to the long stay (5 nights) and a lot of luggagges we decided to pay extra to upgrade to Deluxe Twin Room (24m²). The room is much larger and we have more space to move around. They also provide water, ice and coffee however their coffee machine is capsule type so I didn't use it. Location was great and in walking distance to all shopping malls and restaurants. We like the Tokyu Stay hotel chain due to their microwave and washing machine equipped in each room and highly recommend to families with kids.

Stayed in April 2024

Even though the hotel was 10 mins walk to the station, getting to it was difficult due to snow on the roads and the underground walk way was very confusing due to lack of correct directions!

Overall the stay was good and the location was close to attractions and markets

Stayed in March 2024

Kind of small, but understandable for a Japanese hotel. Also limited housekeeping. Door opens outwards which makes the room more cramped.

Location is great, very near Tanukikoji Shopping Street, Njio Market, access to subway on exit 34 of Odori station. Having washing machine in the room is also very much appreciated. Staff is very helpful and even helped us check in easily when our flight got delayed and we arrived past 12 midnight.

Stayed in March 2024

It is definitely more on the smaller side. The toilet and the shower were in different sides of the room, but it was a minor issue. We got a smaller room since 3 people were staying in the room. There wasn't much space to put our baggage, we made it happen though.

It was located quite central, close to the Points of Interest around the city. It was a bit icy here and there though, so its better to be careful when you are carrying lots of baggages from the bus to the hotel. This is during early March. The room facilities were great! it had a washing machine + dryer, clothes steamer, shoe dryer.

Stayed in March 2024

There is another Tokyu Stay Sapporo nearby. Taxi that we took brought us to the wrong hotel and left. I thk the hotel must name their branches more clearly within the same area. Pls use exit 34 from the Sapporo Central underground passageway to access the hotel easily. We did not know at first and We had to walk through icy and slippery roads to and fro this hotel.

Has complete facilities, such as a microwave and a washer dryer in the room. Good location that is in between the Odori and the Susukino subway stations. The daily breakfast was a small selection but tasty and of good quality. The staff were always helpful and has good customer service. They accepted and kept our luggage that was forwarded by Takkyubin from Hakiodate.

Stayed in March 2024

Good location. Good breakfast.

Stayed in March 2024

🔵Washing Machine in each room 🔵Press iron 🔵Location - near train station and shopping centers 🔵Clean Room

Stayed in March 2024

Quiet and convenient location. Nice and polite staffs.

Stayed in March 2024

None

Washing machine inside the room was a plus!

Stayed in March 2024

Nothing of note!

Really well located and soft landing pad for our arrival in Japan. The staff was very nice, professional, and helpful. The room was comfortable and well equipped; such a bonus to have a laundry machine right in the room! The bed was quite comfortable and we had room to move around. We enjoyed the complementary coffee in the lobby and the breakfast was decent, we only decided to do breakfast the first day. We walked everywhere we wanted to explore during our stay in Sapporo; just a few minutes from the park and radio tower, lots of great food nearby, and the main stations are close.

Stayed in February 2024

Nothing

Location, facilities, staff and breakfast

Stayed in March 2024

Location was pretty good, but could have been slightly better. Couldn't open window.

Laundry in room, comfortable bed, good value for money, good price.

Stayed in February 2024

The location is perfect, walking distance to major sightseeing places in Sapporo such as Nijo Market and Odori Park.

Stayed in February 2024