Japanese pillows have buckwheat in them-personally I didn’t find them comfortable but my husband and son both liked them!

Amazing location for Universal and the train station. Staff were excellent and always willing to help and answer questions and give recommendations. Nice shops in hotel for universal gifts and also food.

Stayed in May 2024

The minion decor was awesome, it was a 5 minute walk to universal studios and out the back of the hotel is a ferry that takes you directly to the aquarium/Lego discovery center.

Stayed in May 2024

Which the tv had more options for movies etc. in the laundry room the dryers took a very long time.

Close to universal studios so we could walk back after a big day. Friendly and efficient staff that greeted us and were happy to show the children the big fish tank at checkin, which made it sonic easier after a big day of travel. Organised all our bag forwarding needs. Nice little restaurant, plus snacks available for takeaway.

Stayed in May 2024

Nothing

The hotel is well located 5min near universal studios by walk. The facilities are really enjoyable. The breakfast is great.

Stayed in May 2024

The pillows were hard & lumpy

The location was great, train station & Universal Park just across the street. I forgot my purse when I checked out & the staff contacted me immediately, all items were in my purse were returned.

Stayed in May 2024

The buffest breakfast can still Improve.

The staff was very accommodating. All were english speakers. The cleanliness was impeccable. I love their concept of sustainability, that you will just get the hygienic supplies that you need from the toiletries buffet at the lobby. They are also very considerate for luggage safekeeping. I stayed in an off peak season May 12-13, 2024

Stayed in May 2024

Nil

Amazing

Stayed in April 2024

Close to USJ and Kaiyukan Aqaurium by ferry. Spacious and comfortable bed Hotel decor was great and fun-good for little ones

Stayed in May 2024

If you park before 12:00 you have to pay 500 yen extra per hour, and this information was not explicit on the reserve.

The room was incredibly beautiful, really impressed. The staff was so cordial that make me feel good. Breakfast was awesome.

Stayed in April 2024

No slippers for kids. But still all good 😊👍

Just cross the street and you're at USJ, very near!❤️ Love the location, the rooms are a good size and love the minions design 👍😊

Stayed in May 2024

Nothing

Such a lovely and comfortable hotel! Ideal location for universal studios! Staff were very kind and helpful.

Stayed in April 2024

nothing

We had a blast at Hotel Universal Port, really wonderful experience that we will definitely stay here when we go back to USJ. We had 2 rooms, and they were big enough to have space to move around and open our luggages. The rooms were so cozy and the beds were really comfortable. The room is exactly as the photos. Cleanliness was as expected. We loved the warm toilet seats and the bidet which we also have back home (except the warming seats). The staff were wonderful and responded well to our requests, they even assisted us in calling a taxi and talking in Japanese to explain our destination. The hotel has luggage lockers for 100yen which you can get back after using the locker. The hotel is very conveniently located, less than 5 minutes walk to USJ and Universal City station is less than 2 minutes walk. We felt safe arriving late at night. There is also a restaurant which we tried for room service and the food were yummy. We even ordered a birthday cake, and the service they provided was really greatly appreciated, because not only did they provide the plates, fork, cake cutter, candle (and lighted it for us) but they also made sure that we got a good photo. There is wifi in the hotel but we did not use this as we have pocket wifi.

Stayed in April 2024

My kids and I loved this Hotel. Our purpose to stay here was because we were going to Universal Studios Japan, and the location was excellent. Just walking for 5 mins to get to citiwalk and theme park, we were there only for 2 nights and we had the top floor. Beautiful view , a lot of spots for pics in the hotel plus their breakfast buffet was delicious. Fresh squeezed orange juice was our favorite drink. The rooms were so spacious for all the luggages I was carrying 7 total. Beds are big and very comfy. There is a bathtub and shower plus lots of amenities in the room including daily facial masks. Simply beautiful. I will most likely return here if I visit Osaka next time and will stay for longer days. I was sad leaving as I wished I stayed there longer.

Stayed in April 2024

This place was an acid trip. We don't have children, but when we arrived we could tell it was a family with little kids hotel. However, the venue and hotel rooms were very comfortable and nice to stay in. Happy to see rules for little kids and parents to be mindful of other guests and be quiet and respectful. The breakfast was an awesome selection of food. The staff were very lovely, helpful and presentable.

Stayed in April 2024

None

We loved that it is close to the station and to USJ. Also loved the variety for breakfast buffet.

Stayed in April 2024

The bed isn’t very comfortable.

The hotel is about 2 mins walk from the station and USJ city walk. The room is comfortable and kids friendly.

Stayed in April 2024

It was clean, close to universal studios and train station.

Stayed in April 2024

N/A

Closed to USJ and shops/restaurants. Room sizing is comfortable for 1 large luggage. Room plan is interesting but in a good way.

Stayed in April 2024

Spotless. All the staff was amazing

Stayed in April 2024

Rooms are a little dated.

Great close location to universal studios.

Stayed in April 2024

Room - not enough accessible outlets to plug in electronics. Not enough hooks to dry towels outside of the shower (there's a line in the shower, but if someone is using the shower, you have to take the towels out). Breakfast - a little expensive, not open early enough if you have the early bird pass to the park!!!

Great location! Very easy to get to/from the park; the walk is ~5 min. Rooms are very clean. We got the Minions Room #1 for a small extra cost, which was super fun & memorable for the kids, but not that comfy for the grown-ups.

Stayed in April 2024

Nothing to dislike about

Love the distance to USJ, the room size, the location to bus access to Kansai airport, universal citywalk and ferry to Tempozan area.

Stayed in April 2024

Nothing

Great for families good size rooms close to universal studios

Stayed in March 2024

room, location and breakfast were excellent.

Stayed in April 2024