The service, and the staff were amazing. The hotel is so gorgeous. It was the best hotel I've ever stayed in.

Stayed in May 2024

Everything is wonderful! The people, the service, the place, the atmosphere!

Stayed in May 2024

That I couldn't stay longer! I have zero negative things to say. I loved this hotel.

I picked this hotel for its historical context and proximity to nearby neighborhoods and landmarks of interest. I didn't expect to get a whiteglove treatment and such hands-on care.

Stayed in May 2024

-

Hospitality and service were impeccable, the staff were also perfectly versed in English and were extremely helpful in every way. The space is beautifully designed, and the amenities are abundant.

Stayed in May 2024

Nothing. It was exceptional.

This is one of the most wonderful hotels I have ever stayed at. The staff are wonderful, the building is beautiful and the rooms very well appointed. The extras like a lovely cold beer when you arrive and evening snacks are great. The whisky bar is a nice touch. The breakfast is just utterly incredible. I would love to stay here again. Thank you so much for such a wonderful stay ❤️

Stayed in March 2024

Best mini bar and lounge snacks ever. Very friendly staff. They have a Chinese speaking staff too. love the details in the design inspired Nintendo elements and history. Close to subway and Kamo River for a quiet late night walk. Very pleasant stay overall.

Stayed in May 2024

everythingis perfect！But I really hope the hotel can offer some small souvenirs or memorabilia, like playing cards or something similar, for guests to purchase as mementos.

This was a truly surprising and delightful experience. When I was searching for hotels on Booking I noticed that the room description mentioned it was designed by Tadao Ando. When we arrived at the hotel, we saw Nintendo branding and realized this was the birthplace of Nintendo! The small fridge, and in the lounge area, all the drinks and entertainment were complimentary. The quality of the refreshments and food provided was excellent. After 9pm, they even offer free ochazuke (tea over rice) in the lounge. The location is excellent, and the hotel provides bicycle rentals.

Stayed in May 2024

Perfect location, lovely staff, excellent breakfast

Stayed in May 2024

Sadly, the restaurant and massage facilities were closed for our stay. Very disappointing

The service far exceeded the usual 5 star hotel. This truly is a cut above and deserves the suffix -ro

Stayed in May 2024

Very cozy and clean environment. The lounge service is good. Highly recommended wine-pairing dinner and breakfast.

Stayed in April 2024

Nothing to report.

Retro style. 40s and 50s jazz. Complimentary drinks and snacks. Well located. Not far from river walks. Friendly and helpful staff. Great shower. Very charming.

Stayed in April 2024

The staff at the hotel were the most friendly and helpful I have ever come across in over 60 years of travelling.

Stayed in April 2024

Staff was extremly fleixible and provided perfect service!

Stayed in April 2024

There is nothing I can fault the hotel for

Incredible hotel - the best I've ever been to in Kyoto. The history of Nintendo is beautifully displayed and the rooms are both beautiful and comfortable. This is from now on my to-go hotel in Kyoto.

Stayed in March 2024

Perfect! The staff are kind, and the buildings are so coool. Can't wait to visit here in our next trip here.

Stayed in March 2024

Everything was exceptional!

The hotel is just great! Start with the team-kind, helping, English fluency speaking! The hotel is a boutique hotel with 15 rooms only. The rooms are quite large and the tubs are fantastic, highly recommend! Don’t forget to visit the lounge with the self made drinks, or lobby with all day long free drinks and snacks.

Stayed in March 2024

Lovely boutique 5 star hotel with cool history, beautiful design, over-the-top amenities, and wonderful staff. Kid friendly. I would come to Kyoto again and stay here :)

Stayed in March 2024

Right from arrival it was 5-star service! Riku picked up on me being a fan of Nintendo and showed me around the building and what furniture and installations are still from the original Nintendo Headquarter this hotel once was. I stayed in the Japanese Suit which was brilliant. The best part to me was the open air bath which I enjoyed for multiple hours. A hot bath in crisp February air. Also the hotel being all inclusive with a nicely stocked mini bar helped to relax and enjoy the evening.

Stayed in February 2024

Breakfast I am not sure :-)

Tasteful design, excellent architecture, hospitable and homy

Stayed in February 2024

None at this moment.

Interior was well renovated to blend the modern lighting into an historical building. Love the lounge service where we can have a drink and chill. The Library area is a gem of this hotel where you can find a lot of Nintendo history and the past game consoles at display.

Stayed in February 2024

No elevator, but house keeper will help you bring the luggage to room.

Nice building, great integration with vintage and modern.

Stayed in February 2024

This place felt like a dream! We had high expectations and the hotel surpassed them all. Every detail was more than perfect, the staff was incredibly friendly, the breakfast was truly impressive and the room was extremely beautiful. We left the hotel feeling so relaxed, we could not have wished for a better getaway in Kyoto. Marufukuro is a gem!

Stayed in February 2024

Everything was exceptional. We were lucky enough to get a free upgrade to the newest suite they had and it was amazing. The library bar is also impresive. Staff was great. Top

Stayed in January 2024

By comparing with other Kyoto hotels, I hope they can invest more efforts into the room cleaning, my room was not very clean as there was some hair on the floor and bathroom. And left over dishes and tea pot from previous guests. They helped me to clean the room again, it’s just the first expression not that perfect.

love the food selection from their mini bar. Absolutely high quality and tasty especially their caramel pudding! Loved it Staff very friendly and professional!

Stayed in January 2024