N/A

It was a lovely hotel, staff were so helpful, with everything we needed

Stayed in April 2024

None.

Everything was good.

Stayed in April 2024

Being reminded that breakfast closed at 9.45 am when it was only 8.45 am this occurred on 3 days.

Breakfast had choices to European diet. Limited with gluten free as choice for diet

Stayed in May 2024

not giving me a bigger room

location and facilities

Stayed in April 2024

No negative comment. It was very nice.

Staff were very helpful. Great location. Facility was very clean.

Stayed in April 2024

Hotel close to train station, but difficult to locate first time unless using relaible google maps. Eventually found signage to Hotel. Local area is not wheelchair friendly. lots of stairs to navigate.

Large room, very comfortable bed. Modern open foyer. Great resturaunt also serves breakfast. Will hold luggage if early checkin . Walking distance to shopping district

Stayed in March 2024

None

The staff was excellent, the rooms were excellent and clean, the location was in the middle of everything you wanted and needed.

Stayed in February 2024

Everything was pretty great and there isn't that much to dislike because it was convenient with some very friendly and helpful staff members. The station could get a little confusing if you don't know what direction (exit) the hotel is in it can definitely turn you around a bit.

Conveniently close to Yokohama station, you literally can just walk through the station to the hotel elevators. Rooms were clean and love that they did a "green pass" type of thing where they gave you a 500 yen certificate per day that you didn't need maid service. Several restaurant choices inside the hotel and in the surrounding area so we never went hungry.

Stayed in January 2024

Not all the stuffs were friendly and helpful.

The first night room was dusty, it seems nobody had been staying that room for long time. Next day I changed a better room. The breakfast is very good.

Stayed in November 2023

the comfort and convenience

Stayed in January 2024

I would have liked to see a visible concierge in the lobby area. The front desk staff seemed to be busy most of the time. The Yokohama area has changed considerably since I was there last and I found it difficult to get my bearings around the hotel location. Perhaps an interactive map would have helped either in the lobby or in the rooms.

We were traveling to the Hokuriku area for about ten days and stopped in Yokohama before proceeding on to Asakusa for our the next leg of our 3-week itinerary. I arranged to stay at this hotel to rest in western comfort. Large rooms and western hospitality. Plus, all of our large suitcases were shipped from our Tokyo Station hotel in the beginning of our trip, to this hotel so that we could change out the clothes and souvenirs from our Hokuriku region itinerary with clothes appropriate for the next part of our itinerary. This hotel is conveniently located with a major train hub in Yokohama. We met up with friends who live near Yokohama and had the most amazing 6-course Chinese lunch in our own private room at this hotel. Exceptionally prepared Chinese courses that I have not tasted before. I would say it’s almost like the kaiseki of Chinese art of cooking. The hotel staff is well trained and courteous. They helped us ship our pieces of luggage to the last hotel stay of our itinerary before we moved on to the next part of our itinerary.

Stayed in December 2023

Dinner at 26 floor, I think it is not enough n less kind of food, the light is quite dark

Room service is good n clean

Stayed in December 2023

Conflicting information from front desk

Stayed in November 2023

This time my room was small, but I stayed at the bigger rooms in this hotel on my previous trips.

Location - right at the Yokohama train station. Super clean. Comfortable bed/mattress.

Stayed in November 2023

Great breakfast!!

Stayed in October 2023

The staff is quite helpful and friendly, though there is room for improvement in their English proficiency.

The location is excellent, and the breakfast is delicious. The room is incredibly spacious, and the shampoo has a pleasant fragrance.

Stayed in October 2023

staff assistance is very good.

Stayed in October 2023

Convenient

Stayed in October 2023

NIL..

Staff were all very friendly and helpful. Room is bigger compared to the usual size in Japan. Hotel is linked to the malls via basement link way. Yokohama Station is just opposite the hotel. A must stay if you are in Yokohama.

Stayed in September 2023

Nothing

Very quiet. Room was comfortable and clean Very close to train station for daily commute. Close to lots of places to eat. Shopping close by. Staff very pleasant.

Stayed in July 2023

The breakfast starts tooo late in the morning.

The location of the hotel is great and the staff was very helpful.

Stayed in May 2023

Nothing in particular. Maybe for improvement, change the hot/cold tap to one tap instead of two. A lot of water wasted while trying to adjust the temperature of water. To have more international tv shows.

The location is very good. There is a direct train to and from Haneda Airport Terminal 3 via Keikyu line. There is a direct train to Yokohama Pacifico via Minatomirai line. Easy to find food at JoinUs.

Stayed in May 2023

No ATMs available for foreign visitors.

Staff were always helpful

Stayed in May 2023

Lacked info on alternative transportation methods to the airport

safe and secure facility centrally located excellent breakfast buffet

Stayed in April 2023