The staffs were not particularly friendly to us, the hospitality in Arima Onsen area seems to be slightly inhospitable, in my personal view, You don't really need to interact much with the staff, but it is just that this hotel is located rather further away from the town, and the walk is slopy and hilly hence one need the hotel shuttle bus.

The lodge was spacious and they have complete amenities for your comfort.

Stayed in April 2024

Hotel should provided more services details when booking the room. Sush as the instrustion of calling the shuttle bus when we arrived by train station. We carried all luggages uphill for 15 mins walk that was not I expected. Also, hotel must have more details the different of meal plan, onsen (outdoor, semi-outdoor or hot spring bath).

Staff spoke good english, especial the shuttle bus driver. Onsen were good. I booked the dinner package and it was wonderful.

Stayed in March 2024

It take 15minutes walk from the main street but shuttle bus can be arranged, which is very nice

The staff are very nice that serve us with the dinner and breakfast. The onsen is great with natural mineral water. There are a few onsen to choose so the onsen are spacious.

Stayed in March 2024

I think we were given a free upgrade, the room is very big and spacious. We love everything in this ryokan especially the onsen. Yukata were provided, even the skincare provided were branded, Kose. Shuttle bus was provided in and out from the ryokan to bus station or train station. Staff were great and the whole environment was serene. A great place to rest and relax and recharge. Awesome stay, great job!!!

Stayed in March 2024

changing of shoes to slippers. walking around with slippers maybe difficult for seniors like us

the shuttle service is very effecient and good. the drive is very helpful and nice. Beautiful Onsen.

Stayed in February 2024

Obviously this hotel was famous at the old time, however not anymore. If you are welcoming international guests, treat them EQUALLY! Some of the staffs are very arrogant and laugh at guests.

The hotel is close to the town and has shuttle to the town. It has hot spring in the basement so you don’t have to use the hot spring at the town. Room has big space for family.

Stayed in January 2024

Nothing

We like the room and the onsen, but the services from the staff were amazing, highly appreciate their help.

Stayed in February 2024

The lobby area was a little too warm.

We had a very spacious room. Both the onsens were great. The Japanese Kaiseki dinner and breakfast were outstanding, and worth the stay. We also had a cabin where our 2 girls stayed, and it was super cute.

Stayed in December 2023

The staff's English could use some improvement, but it's understandable. The rooms aren't isolated at all and sound can pass through from the room to the living room downstair. Some furniture seem to be a little dusty, but it isn't too bad. We could use a sturdier pillow, or some extra pillows.

I booked the Family cottage for 4. It was a nice little cottage. It gives me a comfy feeling walking in. There's a Jacuzzi in the cottage, it sure is nice, but at the same time I feel it isn't very needed since we spend more time in the Onsen. Walking into the lobby, the hotel has a nice view down the town. The hotel has 2 Onsen, both indoor, they're great, there is some walking distance (outdoor) away from the cottage but isn't too bad. I had western style dinner and breakfast, it was a great experience. Nice presentation and tasty, very satisfying. Just a heads up for any future guests, the ryokan (hotel) is located uphill, please use their provided shuttle service. I unfortunately hiked up there, not knowing there is such a service.

Stayed in December 2023

The facilities are bit old.

The onsen is amazing. The breakfast and dinner worthy the money. Very beautiful view.

Stayed in November 2023

It was a long walk from the entrance to our room. We had to take an elevator, then walk down two corridors and then down some stairs before we could reach our room. Walls are a little thin so you can hear some footsteps or rushing about around your room. Also the air conditioner flap started malfunctioning and we got a little freaked out by the noise until we found out what was causing it

It’s a very traditional property with a long history. Everything was well maintained and clean, and we had a beautiful view of the autumn leaves from our room.

Stayed in November 2023

service

Dinner and breakfast are superb

Stayed in October 2023

Our rooms had a great view of the mountains. The Kaiseki meals were delicious and very memorable. The people who served us our meals were gracious and professional.

Stayed in October 2023

Accommodation and facilities are well maintained

Stayed in September 2023

Nothing

It was my husband's birthday when we checked in. I had emailed the hotel if there could be any surprise arrangement for my husband. Since I had been very busy the weeks before we travelled to Kobe. I raised my questions bit by bit and day by day to the hotel. The hotel staff was very patience to answer all my questions via booking.com messaging box. The hotel was so kind to upgrade us the room with a better view. I also want to thank the little bit curly but short hair, young foreign gentlemen who served at the check-in counter in the morning of 12 Sep. He is very kind & attentive to address our need when we checked out. The shuttle bus driver, the lady who served our breakfast & dinner and the staff in the lobby, they are so kind & helpful. The room is very clean. For sure, we will stay in this hotel next time when we visit Kobe again.

Stayed in September 2023

It's a little out of the main hot spring town, which means no convenience stores, bits that's the trade off for the amazing views.

Exceptional facilities, exceptional meals served in room, wonderful scenic views as well. A nice attached restuarant as well. Needless to state, the onsen are excellent, both the indoor and outdoor ones- they rotate access for men and women, so you can experience all of them. This is made better by the fact that the inn has their own spring source, and does not need water pumped in front anywhere else. There is also a bar in the hotel, with an excellent bartender - and with guests getting a decent discount on already competitively priced drinks. They also employ foreign staff who speak English and some other languages, so check-in processes and other issues are easily resolved for foreign travellers. They also provide shuttles for the short but relatively steep walk up from the train station, so unless you are travelling light, do call them. You can also cross the road from the station to the tourist information centre and they will be happy to make the call for you. Great stay, would love to come back.

Stayed in July 2023

The meals were mediocre for a ryokan of this scale

Location is good (quiet yet close to town), rooms are very clean with good view.

Stayed in July 2023

nil

located in a quite area. onsen is great and staff are very friendly.

Stayed in May 2023

none.

Great place to experience onsen up in the mountains. The facilities were excellent.

Stayed in May 2023

nothing

nice and quiet only minutes to the busy street

Stayed in May 2023

The facilities need some renovation

I had a beautiful big Japanese style room with a balcony overlooking the city and mountains. I got a lovely kaiseki dinner including kobe beef and amazing breakfast served in the room. There was a nice sake choice for the dinner, but also very good wine. I appreciated the free transfer to town. Sraff was very kind, in particular the lady serving dinner and breakfast. The hotel is up on the hill set in nature but very close to town. The bus trip was very easy and comfortable from Osaka station to Arima onsen (1 hour). The town has some nice stores and the atmosphere was great. It was a lovely get away from the big cities.

Stayed in April 2023

the room seem a little small for 3 people

The location was on top of the hill & had amazing view. the staff were really friendly.

Stayed in April 2023

Nothing

Dinner and breakfast were good It is nice to have a shuttle bus service to/from town Good to have a Nepalese staff who communicated with us in English

Stayed in April 2023

The meals were just sumptuous. The presentation, the details and of course the food were tasty too! Th onsen was lovely too. The staff were ever so helpful and friendly. And we got to choose our own beautiful kimono for the stay! We got a room facing the mountainside and I find myself being mesmerised by the 'bowing' of the beautiful trees outside during the stay. It is such a soothing experience just staring at the trees outside.

Stayed in April 2023