Rapenburg 2, 2311 EV Leiden, Netherlands
#32 of 40 hotels in Leiden
Guests' ChoiceBased on 413 hotel reviews
7.5Cleanliness
7.7
Comfort
7.4
Location
9.4
Facilities
7.2
Staff
8.9
Value for money
7.4
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Catherine
NetherlandsLarge room with comfortable bed Large bathroom with bath tub and products Very centrally located Extensive breakfast, yu will not leave the table hungry Very friendly and helpful at front desk
Stayed in May 2024
Reviewed: 26 May 2024
Aron
NetherlandsIt was fine!
Stayed in May 2024
Reviewed: 25 May 2024
Chrysostomos
NetherlandsThere was a smell in the bathroom, not sure what
Great location, friendly staff, clean room
Stayed in May 2024
Reviewed: 21 May 2024
Jayne
United KingdomVery basic accommodation but, clean and comfortable. Walls in room were white artex, very plain, could do with some colour or prints on the walls, holland had some excellent artists, to give the room some warmth and make it more inviting. Bathroom tiny but adequate. Older people may have trouble with the steep, slanting stairs.
Location. Beautiful old building with character.
Stayed in May 2024
Reviewed: 19 May 2024
Mary
CanadaIt wasn’t that we didn’t like it, but the property is a bit run down- not really from neglect but age. Staff was excellent. Mattresses quite soft. Bathroom clean and updated.
Location of property was excellent. Easy walk from train station and many restaurants and shops literally outside the front door.
Stayed in May 2024
Reviewed: 18 May 2024
Yoan
United StatesBeds were a bit too soft for our liking
Great location and beautiful building
Stayed in May 2024
Reviewed: 14 May 2024
Sylvia
NetherlandsWarm rooms, a lot of stairs and loud American neighbours. The walls aren't very sound proof.
Good location and friendly staff
Stayed in May 2024
Reviewed: 1 May 2024
Caroline
United KingdomRather than have paper cups in the bedroom for making tea, proper cups would have been good.
Location was fantastic and the bed was so comfortable.
Stayed in April 2024
Reviewed: 30 April 2024
Jack18
United KingdomGreat location. Room was basic but clean and comfortable. Good value for money
Stayed in April 2024
Reviewed: 30 April 2024
Поліна
UkraineYou hear people from other rooms too much (voices, toilet&shower using etc); so, they hear much of you too..
"The hotel with the soul" was my first thought when I entered the hall. It feels very "home-like". And everything (incl. tea&coffee sets in the room) demonstrates that you are welcomed. Great location.
Stayed in April 2024
Reviewed: 28 April 2024
Anastasia
FranceProbably the mattresses should be changed. I agree with other comments concerning the beds. The quality of the towels also could be improved.
The situation of the hotel is just perfect. Close to everything, on a beautiful water channel. The Deluxe room on the 1st floor is very spacious with three huge windows overlooking the passing by cyclists. The breakfast is just enough, you can get savory or-and sweet version of it. A place to come back for sure.
Stayed in April 2024
Reviewed: 27 April 2024
Leena
SwedenBeautiful historic house with good location. Good breakfast. Nice and friendly personell. Clean and simple room.
Stayed in April 2024
Reviewed: 24 April 2024
Juliet
United KingdomDisposable coffee cups
The characterful hotel was next to a canal in an excellent location. The bedrooms were all different but ours on the first floor was superb (and very big). Breakfast, in the attractive breakfast room, was plentiful; bread-based with some ham, cheese, eggs, cereal, juice etc. The staff were friendly.
Stayed in April 2024
Reviewed: 20 April 2024
Daniele
ItalyLike most places in Leiden, there is no elevator, just steep stairs.
Excellent location, staff very friendly and helpful. Rich breakfast in an elegant room.
Stayed in April 2024
Reviewed: 18 April 2024
Vanessa
United KingdomIdeal central location. This is an old merchant house and oozes character.
Stayed in April 2024
Reviewed: 17 April 2024
Anne
United KingdomThe building shows its age in one or two areas but that did not detract from our stay at all.
Comfortable and very clean. Friendly, relaxed, helpful staff. Continental breakfast was plentiful and fresh. Lovely old building in a fantastic location, it is in a beautiful part of the city, every corner we walked round showed us more beautiful buildings, squares or canals. Not quite such a pretty walk to the station but it barely ten minutes away, and of course it is a flat walk. A small point but it is great having chairs in the room so we didn't have to sit on the bed all the time.
Stayed in April 2024
Reviewed: 17 April 2024
Maya
United KingdomView from my bedroom.
More fruit for breakfast would be welcome.
Stayed in April 2024
Reviewed: 16 April 2024
James
United KingdomCouldn't get the TV to re tune
Really great friendly staff, who went that bit extra for their customers. Clean room, comfy bed. Good breakfast, good quality food. Location was brilliant in the center of town, near shops, museums, cafes and restaurants.
Stayed in April 2024
Reviewed: 15 April 2024
Jane
United KingdomBest to come by public transport, driving is discouraged. We had to drive for logistical reasons though. You can park alongside the canals but it costs €28 per 24 hours, and there is no shorter duration you can stay. Otherwise the nearest parking garages are around 5-10 mins walk.
Perfect location for exploring the old city, lovely old traditional hotel with some rooms overlooking the canal. Generous Dutch breakfast buffet. Friendly managers. Glad that my elderly parents were able to have a ground floor room as stairs to upper floors were a little steep.
Stayed in April 2024
Reviewed: 14 April 2024
Johan
ItalyVery friendly staff, check-in and check-out was smooth. Room was clean and comfortable.
Stayed in April 2024
Reviewed: 13 April 2024
Thomas
Netherlandsnoise from the bathroom at night
Location, and spacious room
Stayed in April 2024
Reviewed: 9 April 2024
Deetours
United KingdomThe stairs ... hard work after a day's cycling.
Good location, helpful staff and good breakfast.
Stayed in April 2024
Reviewed: 8 April 2024
Noélio
NetherlandsThe sound of the room is almost zero, because you can hear people walking in the upstairs room, taking a shower in the next room, even with the carpeted floor. The mattress could be better, because it has a lot of spring.
The location of the hotel is very good, relatively close to everything. The cleanliness of the room was very good The front desk of the hotel could be more visible, even closer to the entrance of the hotel. .
Stayed in April 2024
Reviewed: 5 April 2024
Ann
United KingdomBe prepared to climb a long flight of steep stairs! In truth it didn’t bother me, but you should message the hotel beforehand if you find stairs difficult.
If you are a lone traveller, looking for a clean room at a reasonable price and you fancy staying in a very old, traditional property, at the edge of the canal and less than 5 min walk from Leiden’s university quarter or a myriad of shops and eateries, then De Doelen is ideal.
Stayed in April 2024
Albufeira, Portugal
London, UK
Pergine Valsugana, Italy
Zlatibor, Serbia
Bucharest, Romania
Lievelde, Netherlands
Saint Petersburg, Russia
Marchevo, Bulgaria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content