Breakfast was not tasty, noise from the hall, no windows at all in the room

Natural design, comfortable beds

Stayed in March 2024

Location

Ambience was good

Stayed in April 2024

Booked a premium city room and half board. Arrived and were given a standard double room and told only b&b. Told them it's not the room I ordered and paid for, told a story of sorry your room had been smoked in and it was being fumigated but I found out that the room had been let out to other customer. Got proper room next night and half board restored but the half board situation was brought up another few times before holiday ended. Most likely a genuine mistake but stressful.none the less and you go on holiday to escape stress. Quite a rough area, at night homeless people sleep on the open ground between the two hotels, watched them do the toilet against the hotel wall. Woken at 0430 every morning by the imam singing morning prayers, loudspeakers just across from hotel on mosque like tower. Expected half board evening meal to be a buffet same as breakfast in restaurant but no it's a set menu and in a cafe. Would prefer it to have been buffet. Served turkey bacon in cafe breakfast but only cheap sausage served in restaurant. All served by the same kitchen so can't understand why it's not served in both.

Hotel is fabulous and quite new, told two years old. Staff all very nice and helpful. Roof top pool area is excellent, maybe supply a few more recliners and parasols would be my only gripe. Gym and spa area superb.

Stayed in April 2024

Poor carrier signal. Free wifi is slow

New and good value

Stayed in April 2024

Location, location location far from everything else

The room size and the facilities were good, staff were really friendly, but the location is far from everything else

Stayed in April 2024

The view wasn't the best.

Beds were very comfortable. I have appreciated the not use of plastic bottles and items.

Stayed in March 2024

No soap, paste, handwash in the bathroom.. AC was not cooling properly

The way the guy in reception welcomed n treated us was exceptional

Stayed in March 2024

Every thing was perfect

I like to thank you specially Reception lady she was very helpful great thanks for her.

Stayed in March 2024

all fine

Very friendly, helpful staff. Well maintained room.

Stayed in March 2024

location very practical

Stayed in March 2024

I was asked to pay a cash deposit when checking on. Can’t remember the last time I was asked by a hotel to do so in Dubai and anywhere else in the world! We had to wait for the room to be checked by the hotel before our deposit was returned back. The water pressure in the toilet is very low.

The rooms size is really good as well as the toilet.

Stayed in March 2024

Nothinh

It’s Nice

Stayed in February 2024

Location requires a taxi to get anywhere.

Comfortable

Stayed in February 2024

Nothing

Good location

Stayed in February 2024

The food was below average. The fish and chips was too spicy for some reason. No ketchup or other condiments were provided. The Caesar salad was excessively marinated and had a pungent smell. In addition, the chicken slices within the chicken burger were very difficult to chew. Moreover, for my first meal, a glass with ice was provided for the soft drink. Interestingly, for my second meal, this was not provided. The overall quality of the food was therefore poor.

The complimentary room upgrade was a nice gesture. The room's size, arrangement, and selection of amenities and facilities all exceeded expectations.

Stayed in February 2024

This a a 5-star hotel, so my expectations were higher: - the escalator is using scan card + pick floor. Great for security but everyone has a problem with his (too short interval) - the shower handle in our room wasn't working or the mechanism to turn it on is too complex :) - the hotel supports dual morality: on the one side, we're expected to behave and dress according to Muslim standards. On the other hand, it allows perversion. Two ladies in hijab entered the pool area, removed their hijabs (dressed in really tiny bikinis), and took pictures in inappropriate poses at the pool and stairs to the pool. The staff ignored everything. Well, I find this inappropriate in the Western world, but in Dubai? - when we arrived we planned to do the room upgrade offered to us. The lady offered us the booked room and didn't seem much interested in processing the room upgrade (but yes, we got our room earlier). - our room was cold due to turned on AC - 18.2 at arrival. We requested heating/way to warm up the room, but they didn't have any heating bodies. It took us 2/3 days to warm up the room to 22 degrees. - the area outside the hotel is chaos from a third-world country. People driving the wrong way, walking on the road, plastic bags lying everywhere, all parking places full (public area), everything is dirty, uneaten food lying on the ground, throw on the sidewalk. Disgusting. So the bottom line: without the arctic room conditions and more clean area around the hotel I would rate this property 8.5 - it is worth close to 9 if you're inside only. But summing up everything, well never again.

Here is what we liked: - beds are very comfortable - the stuff is very friendly - hotel inside is very clean, spotless - massage service and pool area is beautiful - breakfast is delicious and a lot of choices for all tastes - hotel has its own parking garage, !free access and is very close to main highways

Stayed in February 2024

I stayed for three nights with my family. The hotel is wonderful, in a quiet area, and close to many tourist places. The treatment of the employees is sophisticated, and I mention among them the duty manager, Haroun, and the receptionists, Mustafa and Fatima

Stayed in February 2024

Nothing

The staff - very helpful/ accommodating his name is Ashwin

Stayed in February 2024

Location

Stayed in February 2024

The deposit they took when we checked in AED 200/- as I never heard about such amount to be hold in any of Dubai hotels before. Moreover, the various of the food in the breakfast was very limited and the bakery’s were not fresh.

The hotel was clean and the staff were friendly.

Stayed in January 2024

Ladies at reception we'rent too nice, and I didn't like the outside view from my room.

I thoroughly loved the breakfast and all the waiters and waitresses were super nice. I also loved the pool area.

Stayed in January 2024

Changing price of reservation Breakfast Bread was not fresh Need to reduce using of green color at the building

Clean room

Stayed in January 2024

check in took over 1 hour cleaning guy always wanted to start cleaning the room in the late afternoon when we where back in the room... walls are kind of thin (baby next room woke us up at 6 am...) shower parts where broken dropped glass bottle had to be paid Not nice: Fast internet costs extra

room design very nice parking was nice and easy pool was heated and nice supermarket very close is upside

Stayed in January 2024

Clean

Stayed in January 2024