There is an external bathroom which is very clean and spacious but just not closer to the room

The place is very beautiful,clean and the duomo is visible from room and there is a sink in room

Stayed in June 2023

the single bed was a bit small for a tall person and to switch the a/c on or off you have to ask the front desk as it’s centrally controlled. the bathroom for the single room is separate but it’s private and very nice so doesn’t feel like a nuisance.

the hotel itself is beautiful- high ceiling, good light and brilliant staff

Stayed in June 2023

very central and good location, also quiet during the night. beautiful and authentic interior :) really enjoyed that antique style!

Stayed in May 2023

There were no check-in instructions. A little frustrating but when the staff arrived we got into our rooms with ease.

Location and room were excellent

Stayed in May 2023

Our shower had a persistent leak that spilled water on the floor. Rooms were a little hot.

Breakfast that was included was a great value. The staff was always super friendly. Rooms were just big enough and comfortable. The rooms were hot, but the front desk can turn on the AC. The location was amazing. Two really great restaurants on the same road (Ristorante Toto, Mangiafoco Osteria Tartuferia). Close to all the major sights in Florence, would come back again for sure!

Stayed in May 2023

Great location in the centre. Very nice and helpful staff. Clean room and bathroom. Good breakfast

Stayed in May 2023

Stairs lol. The lift only starts on the first floor, so you have. purple of steps at the door and then. full flight up to the lift. Difficult with heavy bags but the hotel is very up front about this on their website and advertising. saying I’d stairs are a problem, then maybe the hotel is not for you.

Excellent location. Only minutes from all major attractions. Desk staff were absolutely fantastic. (Great English and incredibly helpful with everything.) We’ll be staying here again if we visit Florence again. Also have great, easy to follow instructions on the website for locating the hotel if you are walking and don’t have mobile internet. (Walking a bit tricky on the cobblestone roads/paths, but we managed with two reasonably heavy bags.)

Stayed in May 2023

What’s not to like! It is a beautiful building in a great location. But if you have mobility issues, you’ll have to go up one short flight of stairs to the elevator. But the staff is more than ready to help you up.

The property is on a beautiful street just around the corner from the Trinity bridge and the Ponte Vecchio. The hotel is two floors of a building that used to be one of Florence’s old single houses. We had the suite with a small patio and view of the river behind a beautiful bell tower. The staff (especially Andrea) is amazing, friendly, accommodating, and helpful.

Stayed in May 2023

The weather :-)

The people were amazingly helpful and friendly - room was fantastic - lovely view of the bell tower - great location for seeing the sights

Stayed in May 2023

There are a lot of steps. Not a problem to us but could be if there are mobilty problems

Hotel full of character in excellent location in centre of Florence. We walked from the train station, easy to find with the directions on hotel website. We walked to all the sites. V close. Everything was very clean. All staff were lovely and helpful. Bed was comfortable. Breakfast plentiful and coffees made to order.

Stayed in May 2023

Hotel Alessandra is a classic Italian hotel, with grand rooms and excellent service. It's also good because it has 24 hour reception, which is rare for the price range. The staff were very friendly and helpful and for the nervous travellers reading this review...everyone's English was perfect.

Stayed in May 2023

the steps

the position could not be better. Andrea and Monti were very helpful and helped to make our holiday a success

Stayed in May 2023

Too old facilities.

Location is great!! Staff so friendly!

Stayed in May 2023

Great location. View of the river from our room was amazing. Andrea and Monte and the team were great. Property was great value for money.

Stayed in May 2023

the furniture was a bit old but quaint

the location was excellent and an easy walk from the train station.

Stayed in May 2023

Nothing - for us, it was perfect. FYI - Elderly people or those with disabilities may struggle with the stairs up to the 1st floor, but there is a lift from the 1st floor up to the 2nd floor Reception.

The hotel is in an historic building in a narrow, quiet street close to Ponte Vecchio and a short walk to most of the city's famous attractions. Our room (12B) was large, with a big, comfortable bed, a big TV and a good, strong shower. The staff were lovely - very friendly and helpful - they are a credit to the hotel. If we return to Florence, we would happily stay here again.

Stayed in May 2023

Could be a bit noisy at times but fine with window closed. Had a room with separate bathroom at other end of the hall but was fine for a few nights

very central location in Florence right by Ponte Vecchio in beautiful street, walking distance to everything

Stayed in April 2023

Nothing. Only (maybe), the elevator is tiny but nothing you can not handle. Everything was outstanding!!!

This is a fantastic place, we where so sad to leave. The owner, front desk they were so helpful and nice we felt very confortable in this hotel. The location is fantastic, we had a room for 3, spacious, clean, all nice. We loved Hotel Alessandra, it was an added bonus to that spectacular city.

Stayed in May 2023

Stairs could be a challenge for some but lift is handy on higher floors

Great location in Florence, rooms are large and clean, staff are so lovely and helpful 😊

Stayed in April 2023

nothing

The perfect hotel. Excellent location, wonderful staff and the room was large and had everything you need. I would highly recommend.

Stayed in April 2023

Everything was great

Good location, nice room with a big bathroom and kind staff.

Stayed in March 2023

stairs to lift.

perfectly located close to everything and yet still quiet at night. the staff was amazing!!! large bathroom and comfortable bed.

Stayed in March 2023

Minor point; the pillows were not soft enough for me. But that is a personal preference. To access the lift there are 2 short flights of stairs but I was helped by the staff who were really nice and went out of the way.

This is a great hotel, very centrally located. The room was huge and very nicely decorated. It was very comfortable. There was a daily maid service and the WIFI was excellent. They served breakfast in the room, promptly on the time I had requested. Warm fresh croissants, bread, cheese and nice coffee. One can choose other options as well. The location, facilities and staff are really good. Honestly this place needs to be accorded a 4 star not a 2 star. There are stairs to the lift but I requested help and I was helped by a fabulous receptionist, who hauled my heavy bag up the stairs for me. They also helped me on checkout and stored my luggage. I loved the place. I would love to stay here on my next trip to Firenze.

Stayed in March 2023

There are a lot of stairs which can be painful with heavy luggage, but this is an ancient palace so it makes sense that elevators cannot just be all over the place.

Sleeping in a 1300 century palace is a unique experience. The place is located at the heart of Firenze, 3 minutes away from la Basilica di Santa Maria Novella, and at the check in you will be greeted by amazing hosts Lorenzo, Andrea and the other crew members that will make you feel at home.

Stayed in March 2023

Great location with exceptional staff and excellent value

Stayed in March 2023