Pool was empty Not nice looking from the outside Hospital view from the balcony

Very spacious room and bath Parking available

Stayed in April 2024

Parking was limited (probably 10 cars max?) - half was 'roped off' for tourist bus use, meaning that most evenings it was full and we had to squeeze in down around the side of hotel. The hotel is not within safe, easy walking distance of the old town - no pavements and approx 2km up & down. Breakfast was adequate but if you wanted anything hot NH charged extra - EU6 for each fried egg for instance!! The pool was closed between 1pm and 3.30pm ?? (with the sun largely gone by 4pm) - so really only useful for sunbathing in the morning!

The panoramic view from our North facing room was exceptional - across the rolling hills and towards Caltagirone old town.

Stayed in September 2023

Beds a little uncomfortable for us but not a deal breaker. Didn't like being so far away from the city center but we should have paid better attention when booking.

Great view even if it meant we needed to take a shuttle to the old city. Room was big. Staff was very nice! We liked the pool was open for us and the bar was open. They were able to arrange a shuttle downtown and back which we loved.

Stayed in September 2023

Dinner buffet Pool opening hours Poolside bar closed?

Breakfast was fine The staff in some locations were hard to get hold of like the barman There was a wildfire close and the communication wasn’t great I just got shouted to move in Italian from the pool area but didn’t have a clue what was being said The facility is great, the dinner buffet could be better but the rooms and hotel are nice and comfortable

Stayed in August 2023

Staff was super accommodating and the breakfast was good. Meal at restaurant was very good.

Stayed in May 2023

Pool area very noisy at times, it seems used by locals.

Very pleasant hotel, very good breakfast buffet, lovely clean rooms.

Stayed in August 2022

Some of the hotel decor could do with a refresh eg carpets stained and worn in places. Parking was a little congested.

breakfast was excellent. Room was great. Staff helpful and polite.

Stayed in August 2022

The breakfast room was a little dark...

Stayed in June 2022

Some minor works to be done here and there.

Super friendly, professional and helpful staff.

Stayed in April 2022

Friendly, extremely helpful staff.

Stayed in September 2023

Sadly this hotel is long past it's best, very tired, lack of maintenance and short on staff. The carpets were very worn, light bulbs not working and bar service very slow to painful levels. The WiFi was weak or non existant in much of the hotel apart from the main foyer area. The door to the balcony was sticky, and once open, tricky to shut. The breakfast buffet was the worst in my stay in Sicily... selection was poor, most of it cold with no way to keep things warm, and once it ran out, it ran out. They said they offered lunch but there was no information about it, menu's etc... and staff so short that I couldnt be bothered to hunt them down and drove to Lidl instead! The location is a half an hour walk to the town so didnt feel like it was actually in Caltagirone. There are a good number of seemingly wild dogs left outside the hotel that chase guests and bark a lot. So be careful. For the level of cost they charge and for what they offer, it doesnt balance. In all honesty, I think it was probably lovely in the past but I got a feeling that NH hotels has given up on this hotel and its on its way out... there was a strong feeling of this amongst other guests at the hotel.

It was very clean, welcome muffins were lovely, bed was comfortable and shower was good.

Stayed in August 2023

The rooms, the breakfast, and the lack of maintenance. The air conditioning doesn’t work properly

The receptionist.

Stayed in July 2023

Amazing location, only 20 minutes from the old historic town with local super markets; restaurants and other amenities even closer by. The room we had provided just the most perfect view of the old town and valley from our window. The Air Conditioning was up to date and work brilliantly. The staff always smile as you pass and we're always patient and happy to help my girlfriend and I who don't speak Italian. The pool is deep, cool, and perfect for relaxing beside.

Stayed in July 2023

it’s very tired. swimming pool & area was quite dirty & unloved. I do understand the hotels suffered badly during covid but now they must refurbish where necessary to keep guests coming & be happy. the breakfast was ok but the bacon scrambled eggs were cold.

the staff were excellent & guisy on reception was so kind to us & sorted out any problems & helped without a fuss. the 5th floor superior room had amazing views & bathroom very nice. overall good value

Stayed in June 2023

I went for breakfast at 8am and everything was missing. No cereals, no eggs, no plates…. Bad coffee. .. Exspensive hotel - bad service. Never again!!!

Only the room was good

Stayed in May 2023

Room was dated and dirty, swimming pool was not open even tho it's one of the key facilities listed and was actually a deciding factor on booking this property, 4euro per person per night in taxes is pretty crazy considering Ragusa is .75cents . Staff didn't care about any issues mentioned and were more focused on getting us to take breakfast. Far cheaper Airbnb in the area , like I said we only choose this for the swimming pool 🤣

View, location, parking

Stayed in May 2023

The exit from the hotel to the main road was a bit difficult since there is no pavement. Just to be a little bit cautious!

Breakfast, room and view could not be better. Very well organized and staff very helpful, speaking also different languages. Also, the outdoor swimming pool was exceptionally clean and quite big as well. Very highly recommended.

Stayed in September 2022

Pool area needs some attention, need a car with this hotel.

Staff was excelent and very helpful, room clean and comfertable, very good breakfast.

Stayed in September 2022

The staff of this hotel is very kind and professional. We had some problems with our room, due to the doors was broken, the staff reacted fast and adequate. We have changed the room and received breakfast for free. The bed was big and very comfortable, localization and a view from balcony is fantastic.

Stayed in September 2022

The hotel needs a refurbishment. It's not up to standard. WiFi no reception. Breakfast horrible.

There's nothing special to like. Hotel situated next to Gravina Hospital and there is no places or restaurants nearby.

Stayed in August 2022

Cleanliness, facilities, breakfast

Staff were pleasant

Stayed in August 2021

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in August 2023