The breakfast buffet was overpriced.

A beautiful location and the hot spring bath was great!

Stayed in February 2024

Probably the location

The view

Stayed in December 2023

Not applicable

It’s in a secluded place

Stayed in November 2023

natural surrounding

Stayed in October 2023

The room lights are yellow but we prefer white ones. While the washing machine and dryer are provided for free, it is located outside of the hotel and we had to brave the cold to do laundry. While the location is near the park, it is far from everything else. Apart from this, the professional staffs made our stay wonderful.

It is near to the Onuma National park which we wanted to visit. The staffs are very helpful to our requests. The hotel space is acceptable and onsen is standard. The hotel provided us a peaceful stay and we enjoyed ourselves.

Stayed in October 2023

A cafe facility would have been nice.

Friendly, helpful staff. Beautiful hotel in stunning grounds. Great location as it was close to the route we were taking.

Stayed in October 2023

The hotel is showing its age, particularly the facilities in the rooms. It was very warm the evening we stayed but the Showa-era air conditioning wasn't up to the task of cooling the room.

Very peaceful location near the Onuma lakes about a 30 minute drive north of Hakodate.

Stayed in June 2023

Hotel is a little far away from town, we couldn't find any restaurant nearby at night.

Breakfast was ok. A quite location and next to the forest.

Stayed in August 2023

I received a very very far away room, that I had to take a very very long walk from elevators. On top of it, there was a problem with the toilet, and the washlet did not work. In the night, despite being in an isolated area, I could hear the trucks on the highway - since my room was not positioned in the central part. I suspect that the hotel treated me this way for buying a discount price with booking.com but I think it is a wrong decision. I was disappointed.

This is a beautifl hotel in an impressive location. Love the rotenburo and the dining hall over the swamp.

Stayed in July 2023

Facilities. Carpets throughout the hall and bedroom need to be changed and the bathroom need remodeling and upgrading. The bedroom is too small for 3 people.

Breakfast was good.

Stayed in July 2023

Quite a long way from the lakes with limited transfers. Isolated from restaurants and shops. Staff have very limited English. Communal bath (Onsen) gets very busy so if you don't liked crowded public bathing better to bath after 11pm. The hotel does not have a bar and restaurant offer is limited and expensive.

If you like Japanese food the breakfast selection was extensive and very good although the western offer was limited. The Japanese bath is spectacular with outdoor baths over looking a beautiful lake that is lite up at night.

Stayed in July 2023

Food at the hotel was a bit expensive.

Quite place away from the city. Big park at the hotel and very close to the Quasi-National Park. Onsen was fairly good and clean.

Stayed in May 2023

The setting in the forest near the small lake was lovely, especially as it rained. The room was clean, well equipped, with a lovely forest outlook. The onsen was very relaxing. The convenience store downstairs was handy, as was the bakery down the hill. Staff were professional, but friendly. We especially would like to thank the bus driver who took us in and out of Onumakoen (to and fom the station and to walk aound the lake ) a few times. Great service! Thank you.

Stayed in May 2023

The ensuite bathroom needs to be upgraded. It's old and a little dingy for the rest of this lovely hotel. My bath towel was torn too.

The breakfast was excellent with a lovely view of Mt Komagatake from the dining hall.

Stayed in May 2023

none

tranquil,close with nature, beside a golf course, sited in Onuma mountain ‘ trekking parks … what more can you expect

Stayed in May 2023

nice big room, great onsen view and breakfast

Stayed in May 2023

Very small room for 3 people.

Nice modern hotel, good staff and breakfast. Only 15 minutes by car from Nanae ski resort. Brilliant strength shower with hottest water.

Stayed in February 2023

Limited trading hours of the adjoining Bakery Shop.

Clean, quiet and comfortable with a good Ofuro (Bath)

Stayed in October 2022

There is limited to no public transportation or taxis (especially at certain times) so shuttle service, for particularly for big evening events, could be expanded.

This is a beautiful hotel in the middle of the woods and very conveniently located for travel Onuma quasi national park. Facilities were very nice if ever so slightly out of date, staff were exceptional, and food was superb. Highly recommend the course meals at the evening dining facility.

Stayed in October 2022

I don’t like the behavior and attitude of staff members. They seems quite rude and I don’t know why. Hotel has to think about it.

The best part of about this beautiful hotel is its location inside a forest kind of area. I liked it very much and specially outside onsen facilities. Rooms space and amenities is all ok. Even you will get best forest views from room only. Breakfast has so many options and I liked it.

Stayed in August 2022

Located a few Km away from JR Ohnuma Kohen station and you need a car or to take shuttle bust to reach there. The hotel is surrounded by forest so the view is very nice. The common bath in the basement is facing the lake with a scenic view. The room is spacious with excellent facility. You can include dinner and breakfast but like any other hotels in the area, you need to book advance.

Stayed in June 2022

You had to really plan your meals at the hotel if you wanted to eat there because they required advanced reservations. This wasn't very convenient as a result I didn't try the restaurant. Also the facilities could be updated. Having USB ports in the rooms would be helpful.

The view in the room and the outside Onsen were great! I was also really grateful for the Hotel Shuttle and bike rentals.

Stayed in August 2021

view & hot spa

Stayed in July 2021

Chopsticks cannot be obtained for free. Even if you purchase goods, you can only get the same quantity as the goods. It makes people suspect that your chopsticks are made of gold. A pair of ordinary disposable chopsticks almost ruined the efforts of other staffs.

Stayed in May 2024