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The private onsen was amazing. Also the onsen nearby, where they dropp you off and pick you up again. Very friendly and helpful staff, spacious and beautiful rooms and the dinner and breakfast was WOW!

Stayed in May 2024

What an experience. Everything was lovely, the staff was friendly and helpful, the room big and comfortable, the restaurant very good and the hot bath relaxing. Hope to come back one day.

Stayed in May 2024

Absolutely beautiful traditional Japanese Ryokan

Stayed in May 2024

Nothing.

I couldn’t fault anything about my stay at Onishiya Suishoen. From arrival, coming and going from the accommodation, breakfast, the on-site public bath - everything was perfect and an absolute credit to the staff who made me feel so welcomed.

Stayed in May 2024

Food was good and painstakingly prepared, but the flavors were somewhat lacking in taste or freshness.

Great onsen facility on premises. Authentic ryokan experience Not luxurious, but comfortable.

Stayed in June 2024

Absolutely charming property, spotless, lovely food and great staff!

Stayed in May 2024

A bit further out of town but they gave me an electric bike with was excellent for exploring the area

The excellent staff , food and facilities

Stayed in May 2024

Couldn't fault it

Everything. Amazing facilities, extremely comfortable room. Staff were very friendly and helpful. One of the best ryokans i have stayed in. Will be recommending it to my friends

Stayed in May 2024

The transitional beds are quite firm and there is no where to unpack or store your things.

The traditional style rooms are a good size and the staff are super friendly and helpful. The bus into town is really useful come gives you free pick ups after your onsen. The hotel onsen is really good as well and was a real treat after a long train journey.

Stayed in May 2024

Staff were so lovely and accomodating. The facilities were fantastic. Loved that we could use their bicycles to cycle through the town. Also has a bus service to drop and pick up from the town.

Stayed in May 2024

The price included almost anything you would possibly need (ticket for all the town’s onsens, transfer to and from the onsens via car, traditional clothing,..). The hotel dinner was also a worthy experience

Stayed in April 2024

Although it is a bit far from the main street (about a 5-10 minute walk), there is a very convenient shuttle service provided by the hotel.

The room is spacious and comfortable, the meals are exquisite and delicious, and the staff are friendly and polite. Having Chinese-speaking staff especially adds a touch of warmth and familiarity.

Stayed in May 2024

Top level service, very nice Onsen and very delicious food.

Stayed in May 2024

Food served leaves a lot to be desired for the price. We were charged JPY 8,800 for each extra meal, both way below average, plus you eat in a private diner box which has 0 atmosphere. They also mixed up our dietary requests and so one dinner was not properly prepared even though we clarified this many times beforehand. Breakfast was also not that good. Kinosaki has a lot of great bars, cafes & restaurants so I strongly recommend you use your eating budget elsewhere as you will have a much better experience across the board.

Having been to many of the public baths I have to say their Onsen is quite amazing. It’s big, beautifully designed, with interior and exterior areas, both hot and cold bath pools (including a bubbly one) which make for a great bathing experience. The Ryokan is big with a beautiful garden in the middle, rooms are spacious and they provide many amenities including beer in the room. The staff is very friendly and the Ryokan provides regular rides to / from the centre.

Stayed in May 2024

The hotel onsen is much better than those 6 public onsen at Kinosaki. We are very delighted with the private dining experience. Food is very exquisite too. The convenience of the shuttle bus to and back from various osen is a plus.

Stayed in May 2024

Everything

Stayed in May 2024

Location was a 10min walk from the town center

Staff were kind and accommodating, room, onsen, and food were all great as well

Stayed in May 2024

Nothing.

The rooms and baths are beautiful. It's nice that the thermal baths have an internal and external part. Beautiful indoor garden, nice yukatas. We felt very spoiled in this hotel. Dinner and breakfast were huge, even too much, it's a shame to waste so much food. Transport to the center and stations on request. The staff was so polite that it almost made me feel stupid (women carried our suitcases for us). I highly recommend staying at this property.

Stayed in April 2024

very good

Stayed in April 2024

Nothing - everything was fantastic!!

They provided electric bikes for our early arrival so we can explore while we wait for check in. Once checked in, we were provided yukatas free of charge and onsen bath pass for visiting the other bath houses free of charge. The room is extremely spacious and comes with lots of amenities, including free beer. There is also a lounge with free popsicles, azuki snacks, water and tea along with massage chairs. It was our first time sleeping in a futon, and it was surprisingly very comfortable. The in house onsen was honestly the best onsen we experienced on the whole trip. They have three lovely baths (indoor, outdoor and cold bath) as well as a sauna. The space is meticulously clean and well maintained. Also, the food is insanely good and there’s plenty of it. Dinner included multiple courses and breakfast was quite filling, especially for a long train ride. There is also a free shuttle that will take you from the ryokan to other bathhouses and back. The staff are extremely friendly and helpful. Honestly, I am looking forward to coming back and this was definitely a highlight in my three week vacation to Japan. Highly recommend staying two nights at least to full enjoy Kinosaki and this lovely ryokan.

Stayed in May 2024

Nothing

Everything. Staffs were so friendly. Onsen was beautiful! Food was plentiful and delicious. There is free icy poles which my kids loved. Room is spacious. Garden is beautiful. We enjoyed our stay.

Stayed in April 2024

The Japanese style beds were a little difficult for us westerners to get used to but we managed.

The location of this Ryokan made all the difference on our honeymoon trip to Japan. It was only a short walk into town where we enjoyed shops, food, and other public baths. Although our host recommended a number of baths as being the best in town, we thoroughly enjoyed our own facilities at Onishiya Suishoen. We had a nice view from our room of the inner garden and coy pond. The staff was friendly and the food was delicious and abundant.

Stayed in May 2024

The onsen/ bath experience and the location.

Stayed in May 2024

Nothing really, it was nice

Traditional Japanese room, which means everything is floor level and the pillows are made of buckwheat kernels. The room was spacious, comfortable but not luxurious. The bath was very nice, so was the pond and garden, and the dinner I reserved was excellent. A shuttle bus operates from 4pm to the onsen in town but it’s a short walk. It’s quite a large hotel.

Stayed in April 2024