The staff was excellent and super easy to communicate with. Especially the main staff member at the reception, he spoke good English and provided us with all the support he could.

Stayed in May 2024

Nice place to stay, spacious rooms and very nice and helpful staff.

Stayed in April 2024

Staff could be more helpful during the breakfast.

Complementary small breakfast and nice pool was a nice touch douring our stay.

Stayed in April 2024

Great place to stay, staff very friendly, good location, nice pool. Highly recommend

Stayed in March 2024

Very friendly welcome and very helpful staff, free small breakfast, large, clean room. We would love to come back!

Stayed in March 2024

When the AC was on (with the heat outside it was not possible to have the AC off) it was blowing on the beds and it wasn’t comfortable

We loved the stay at Cool Residence, the place was really nice and spacious, the staff was super nice and helpful. I would highly recommend it.

Stayed in March 2024

The hotel is a bit far from down town, about 20 minutes walk.

The room was, quiet, clean and spacious. It had a breakfast bonus. We used the pool too which was cool. The staff was helpful too.

Stayed in February 2024

Staff very friendly, good location. Large clean room with AC

Stayed in March 2024

The balcony with a sink wasn't clean at all, very different situation compared to the room, which was spotless. The hotel is a 20-minute walk into the old town, so not too far, but in the hot seasons it feels like a long way!

Great staff, reception team couldn't do enough for us. Room was the size of a small village, with a separate sitting area. Great as well to learn that there was a complimentary breakfast, cereals and toast. Good wifi for video calling/TEAMS meetings.

Stayed in March 2024

None

Everything was like in adverts. Rooms are clean, as well as all the place. Stuff very friendly and helpful. Really good price for 2 nights. Quiet in the night Will Recommended this place.

Stayed in February 2024

Hard bed

Location value for money and a complimentary breakfast was a bonus. Staff very friendly and helped with taxi and information regarding the town.

Stayed in January 2024

Pool is a bit small

The location was excellent for me, far enough away from the hustle and bustle that I could have a good night's sleep but not too far if I wanted excitement. The staff were friendly and couldn't do enough for you, the complimentary breakfast was a nice touch.

Stayed in January 2024

nothing i cn remember

maanger--very good,helping

Stayed in December 2023

Liked all

Staff were great very helpful with bookings and rentals

Stayed in January 2024

Nice staff, everything you need is here

Stayed in January 2024

A more comfortable couch or even 2 comfortable chairs. Everything else was excellent.

The staff were excellent, especially at reception. The room was nice and big with a large closet, lots of drawers for all our clothes. The bed was extremely comfortable and there were lots of plug-ins for our electronics. It had a large fridge and freezer and beautiful deck with Mountain View and Big Buddha in the distance. Complimentary breakfast was very simple, but good. The pool was small but clean and great location with afternoon shade and bean bag chairs. The room has a divider wall between couch and bedroom that the TV is mounted on. It swivels so you can watch TV from the couch or from the bed. Hotel is close to restaurants, Old Town, bars, shopping, Sunday walking Street at 5pm, etc. This was the nicest hotel we have stayed in on this trip to Thailand. We have been traveling to different cities here for the last two months. We are traveling to two other destinations in Thailand now but booked Cool Destination again before we head to Vietnam. We highly recommend Cool Destination. The only downside was the couch. It was not very comfortable as the back is really low and the seats are very long depth wise. We both got back ache's after a short period of time. Looking forward to going back to great staff, beautiful room and pool in a few more days.

Stayed in December 2023

There is nothing wrong with the place!!!

Really large room with a balcony and view of the city and the sunset. Everything was so clean and neat. Staff was increadibly friendly and helpful, and they also let us borrow some umbrellas from the hotel when it rained. The location was also very good with supermarkets, laundry and pharmacy nearby and only a short walk to restaurants and bars in old town. We definitely recommend it!!

Stayed in December 2023

Location

Stayed in June 2023

comfortable, nice design

Stayed in May 2023

Wifi was not good.

the staff was very kind and helpful.

Stayed in May 2023

Bed was hard

Everything

Stayed in April 2023

Air conditioning could have worked a bit better but did the job.

The room was apartment style with bunk beds and a separate king bedroom. Plenty of space with a kitchenette. The staff were amazing and ended up helping us through my husband’s medical emergency with compassion. Felt safe here with the children. Also they cooked the meals and it had a comforting feeling.

Stayed in March 2023

The only thing I found a little hard was there was only 1 or 2 English channels. So the nights we wanted to stay in there wasn’t anything to watch.

The residence is always very clean and the staff were very friendly and helpful. The rooms are nicely laid out plus there’s a beautiful pool which is also very clean.

Stayed in March 2023

It would be nice to have lower pillows in the room

Thank you guys for everything. The stay was beautiful

Stayed in March 2023