51 Biltmore Avenue, Asheville, NC 28801, United States
#28 of 74 hotels in Asheville
Guests' ChoiceBased on 508 hotel reviews
8.7Cleanliness
9.1
Comfort
9.2
Location
9.6
Facilities
9.0
Staff
9.3
Value for money
8.2
Free WiFi
8.9
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End of dialog contentReviewed: 26 May 2024
Beth
United StatesThey are renovating the pool area. It’ll look great eventually!
Great location. Very convenient to lots of restaurants. Trendy looking inside.
Stayed in May 2024
Reviewed: 18 May 2024
James
United StatesWe could not leave our dog in our room while went went out for dinner due to hotel rules.
Clean and quiet room, dog friendly
Stayed in May 2024
Reviewed: 16 May 2024
Penny
United StatesRenovation occuring but the hotel did notify of the inconvenience
Great location! Clean. Attached covered parking garage
Stayed in May 2024
Reviewed: 15 May 2024
Austin
United StatesPillows were not comfortable at all, normally bring one from home but an overnight trip I could survive. That’s really my only complaint. Third sentence.
Room was spacious and decently laid out. Bartender and front desk staff were very kind and informative. Location was great for accessing downtown Asheville.
Stayed in May 2024
Reviewed: 10 May 2024
Chastity
United StatesPillows were not comfortable at all.
While they didn’t actively have a dog, I loved seeing that they had the option for a “hotel dog” that is up for adoption.
Stayed in May 2024
Reviewed: 10 May 2024
M
United StatesThe only let down was the coffee provided and the coffee maker.
Beautiful hotel. Artsy, just like me. Very clean and comfortable. Perfect location.
Stayed in May 2024
Reviewed: 8 May 2024
Janet
United StatesThe rooms on the weekend are very expensive.
The hotel is very convenient to the downtown shopping and restaurants. The room was comfortable as was the lobby bar. Unfortunately during our stay the pool facilities were closed.
Stayed in May 2024
Reviewed: 6 May 2024
Keylon
United StatesThe bed hurt my back, but that's not unusual for me
Location was great.
Stayed in May 2024
Reviewed: 6 May 2024
Molly
United StatesThe only negative thing I have to say was the room was very warm. Even with the air on full blast, it was hot trying to sleep. Could have just been a faulty unit.
Location is great. It was clean. Staff were very friendly.
Stayed in May 2024
Reviewed: 6 May 2024
Pamela
United StatesBummed that WXYZ rooftop and pool were being renovated during our stay but look forward to visiting again to check out renovations
Fantastic location close to everything. Bethany was pleasant at check in. Clean rooms and comfortable room. View was beautiful
Stayed in May 2024
Reviewed: 29 April 2024
Shirley
United StatesThat I didn’t receive notice that gym and pool was closed down for construction. I was sad when I realized everything was closed because I booked the hotel specifically for the gym.
The staff
Stayed in March 2024
Reviewed: 29 April 2024
Ronnie
United StatesBlack bird name
Location
Stayed in April 2024
Reviewed: 25 April 2024
Zachary
United StatesI didn't like that we didn't bring our dog. Awesome that they had a dog friendly Hotel, with such high standards.
The staff was extremely helpful. Room was extremely clean.
Stayed in April 2024
Reviewed: 22 April 2024
Shipman
United StatesPrice and pool construction
Martin Johnson the night time house maid was so accommodating and friendly I admire an establishment that will employ and elderly man on oxygen and give him a.purpose in life to keep him busy. I admire the hotel for caring for dogs and trying to adopt them out We will definitely be back
Stayed in April 2024
Reviewed: 16 April 2024
Ellen
United StatesNo complaints.
Very friendly staff, & great location. Rooms little larger than similar chains. Appreciated that bed was made each day.
Stayed in April 2024
Reviewed: 1 April 2024
Cynthia
United StatesConstruction going on. Getting in and out of the parking deck, and I wasn’t told I had to pay for parking until I got there.
Great location
Stayed in March 2024
Reviewed: 23 March 2024
Robert
United StatesCould have been more easily visible information for the locaion of the check- in desk. we hadd to search for it on the second floor.
Great location - downtown near restaurants and brew pubs. Parking attached was wonderfully convenient. The common spaces were well placed - We especially enjoyed the 2nd floor outdoor terrace.
Stayed in March 2024
Reviewed: 23 March 2024
Christophe
United StatesWell, the coffe/tea maker wasn’t working. Our “neighbors” got a tad too loud for us, but a call to management solved that!
The overall “atmosphere” was a good match for us. Liked the open lobby with bar, pool table, games for kids & foster doggies, meeting doggies in the halls. It was a very positive experience.
Stayed in March 2024
Reviewed: 21 March 2024
Sherry
United StatesIt was a bit noisy at night. It was St Paddy's weekend. The drunken couple next door sounded like they were in our room and the streets were noisy.
The staff were friendly and respectful, our pup was welcomed. Artwork is cool. Location is fabulous. I
Stayed in March 2024
Reviewed: 19 March 2024
Kristina
United StatesThere was a potpourri smell in the lobby that was overwhelming
Convenient location, clean, quiet
Stayed in March 2024
Reviewed: 12 March 2024
Kaara
United StatesThe mattress was painfully hard in rm 321! The 3rd floor is close to street noise and lobby noise
Stayed in March 2024
Reviewed: 7 March 2024
Karen
United StatesBeautifully designed, central location. Exceptionally clean.
Stayed in March 2024
Reviewed: 13 February 2024
Gregory
United StatesGood location
Stayed in February 2024
Reviewed: 11 February 2024
Kevin
United StatesEverything was great
Great location
Stayed in February 2024
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