243 East Ontario Street, Streeterville, Chicago, IL 60611, United States
#100 of 182 hotels in Chicago
Guests' ChoiceBased on 1716 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
9.2
Facilities
8.4
Staff
8.6
Value for money
8.1
Free WiFi
8.7
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End of dialog contentReviewed: 6 May 2024
Laura
Dominican Republicmy room view
I enjoyed my stay; the staff was very kind. I needed a freezer to store the breast milk I was pumping since I traveled without my baby, and the staff kindly offered me space in the employees' freezer. At the end of my stay, I retrieved all the frozen milk and was able to bring it home for my baby without any issues."
Stayed in April 2024
Reviewed: 6 May 2024
Floyd
United StatesThe movable curtains were curiously rolled up and the room could have been a bit tidier.
The location in close proximity to union station was fine.
Stayed in April 2024
Reviewed: 6 May 2024
Susana
United StatesThe fact that staff was not amiable , nor helpful
They are kool, but many important details are missing such as paper , pen, drinking water.
Stayed in May 2024
Reviewed: 5 May 2024
Susana
United StatesStaff, cold, not helpful, could not make an extra reservation. Not easy to call downstairs. No thinking water, no paper to write a note. A little too minimalistic the wrong way. Trying too hard, but staff even rude.
Kool lobby, neat
Stayed in May 2024
Reviewed: 2 May 2024
Robert
United StatesDidn't have anything I didn't like
Bar 🍸 was excellent and staff
Stayed in April 2024
Reviewed: 29 April 2024
Norman
United StatesNo soap at the bathroom sink. Had to step into the shower to get body gel just to wash my hands.
Location was perfect for my needs. Loved the attentive bar staff. My bartender was Alex.
Stayed in April 2024
Reviewed: 25 April 2024
Lawanikee
United StatesClean, smells wonderful! The staff is great!
Stayed in April 2024
Reviewed: 23 April 2024
Andra
United StatesParking cost is crazy high… double+ the cost of public parking. No microwave in the room (my fault for not checking this). Our view was horrible (sides of several old buildings) but you get what you get when booking through an app.
Central to everything. Lots of restaurants and shopping nearby. We were able to walk (or Uber/rent a bike) to sites. Nice property and reasonably priced for the area. Everyone was very courteous.
Stayed in April 2024
Reviewed: 23 April 2024
Cistina
United Statesvery clean , everybody was friendly
Stayed in February 2024
Reviewed: 19 April 2024
Vanessa
United StatesThe room was a tad musty and the concrete walls were a weird choice
Modern, good location
Stayed in March 2024
Reviewed: 9 April 2024
Eber
United StatesI don’t like the bathroom door. It doesn’t have a proper locker. People can see inside through gaps between the door and wall
I liked the beds. They look pretty classic but new and comfortable. I liked the decoration and the view too.
Stayed in April 2024
Reviewed: 8 April 2024
Jennifer
United StatesThe rooms were nice, but the rug was a little dirty.
The location was ideal. Walking distance to many things.
Stayed in April 2024
Reviewed: 6 April 2024
Kelly
United StatesShower was moldy, stain on the bedsheet/cover, not enough towels, and we discovered a small roach on the bathroom wall the morning we were leaving.
Location, staff
Stayed in April 2024
Reviewed: 2 April 2024
Lilla
United Statesthe mattress was extremly soft
good location safety area close to the city center dog friendly
Stayed in April 2024
Reviewed: 28 March 2024
Angelee
United StatesFurniture in the lobby needs to be cleaned, sofas and chairs are stained. Pool could be bigger, it was was too small for the size of the hotel and too crowded. Add a breakfast option. Add another pool table, we barely got to play because there were too many people trying to share one and no one took turns.
Great location. Great athletics. Pool table and games in the lobby are great for families.
Stayed in March 2024
Reviewed: 28 March 2024
Eric
United StatesGreat location
Stayed in March 2024
Reviewed: 24 March 2024
Ricardo
United StatesShower leaking due to a bad seal.
Did not try breakfast.Liked the cleanliness off property.
Stayed in March 2024
Reviewed: 24 March 2024
Lee
United StatesGive more details about parking on your website. Show where seafaring is. That makes a difference. Honestly if I had know the parking was down tje street and around the corner, I wouldn't have picked this location. Not that the hotel was bad. Just like parking at the facility.
I liked the style of the room.
Stayed in February 2024
Reviewed: 17 March 2024
Angie
United StatesThe room was smaller than expected and the carpet was dirty.
The location was great
Stayed in February 2024
Reviewed: 17 March 2024
Carl
United StatesBreakfast absolutely sucks n is over priced.
Nice bar , pool table and pool.
Stayed in March 2024
Reviewed: 14 March 2024
Stephanie
United StatesThe rooms were a bit small and had no closets.
I liked the location of the hotel.
Stayed in March 2024
Reviewed: 12 March 2024
Gina
United StatesIts too dark even lights are on and they put US to room that are not finished.
Location is perfect and staff are very nice.
Stayed in March 2024
Reviewed: 11 March 2024
Ashley
United StatesIt was clean and very nice
Stayed in March 2024
Reviewed: 11 March 2024
Jim
United StatesDrink prices were a little crazy. I paid $50 for 2 drinks (including tip). I won't do that again. The guy at the desk at midnight was super nice. He brought me some Advil and waters to my room. I totally appreciated that! Shower water pressure could be better, overall everything was nice.
Stayed in March 2024
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