3939 Duckling Drive, Short Pump, VA 23060, United States
#4 of 5 hotels in Short Pump
Guests' ChoiceBased on 230 hotel reviews
7.7Cleanliness
8.2
Comfort
8.3
Location
9.1
Facilities
7.9
Staff
8.9
Value for money
7.8
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Christopher
United StatesAs soon as we stepped into the lobby your met with a heat wave. For being summer I didn’t expect them to have the heat blasting in the lobby and elevators.
Location.
Stayed in May 2024
Reviewed: 20 May 2024
T
United StatesLittle noisy at times
Super friendly staff, complementary bottle of water which is rare and just a nice surprise.
Stayed in May 2024
Reviewed: 4 May 2024
Torgie
United StatesNo free breakfast items, for the cost of the hotel, we were surprised. Had do two elevators to get to our room. Not really convenient.
Clean, pretty
Stayed in April 2024
Reviewed: 30 April 2024
Jeffrey
United StatesToilet seat was obviously broken
Room was very simple but clean
Stayed in April 2024
Reviewed: 11 April 2024
Margaret
United StatesThe bathroom lighting (toilet shower) was dim (could be brighter), and there was mildew in the shower. The hallway was dark too.
Our stay was simple, easy and comfortable. Most importantly, you allow dogs. The location was great and easy to access from 95 (highway). Having the various restaurants and stores within walking distance, along with a dog park nearby, made our stay very easy.
Stayed in April 2024
Reviewed: 22 March 2024
Erskine
United StatesLocation close to everything
Stayed in March 2024
Reviewed: 2 January 2024
Carson
United StatesThe inability to receive my military discount due to booking through a 3rd party site.
Location
Stayed in January 2024
Reviewed: 3 December 2023
Joseph
United StatesNothing
Location was great, many restaurants and stores close by. Coffee was hot and fresh. Staff was pleasant. Nice stay.
Stayed in November 2023
Reviewed: 2 October 2023
Cheryl
United Statesno microwave in room; room was too cold for my comfort, I tried to warm it using the thermostat but to no avail; the lights over the beds would not come on. bathroom sink was slow to drain
location was close to the event I was attending. Free parking was appreciated.
Stayed in October 2023
Reviewed: 18 September 2023
Senecca
United StatesNothing
Conviene location
Stayed in September 2023
Reviewed: 4 September 2023
Kathy
United StatesThe rooms are so clean!!!
Stayed in September 2023
Reviewed: 8 August 2023
Nelita
United StatesHallway smelled a little weird but nothing to make me not return.
Staff was nice, bed was comfortable.
Stayed in August 2023
Reviewed: 24 July 2023
Joebogey
United StatesThe staff was welcoming at the desk during check-in, we were only staying overnight so we were not here for very long. The attached garage was very convenient as it was raining when we arrived and departed. The room are on the small side but comfortable with the way they are setup.
Stayed in June 2023
Reviewed: 27 June 2023
Destinee
United StatesThe visitors staying in the room beside us were very loud, but I did not report a complaint. I understand it's a hotel and noise is to be expected
Location and amenities
Stayed in June 2023
Reviewed: 25 June 2023
Dionne
United StatesThe hotel was in a great location.
Stayed in June 2023
Reviewed: 24 April 2023
Kee
United Statesthe bathroom had mold/rust around the shower , my sheets was dirty even when I brought it to the front desk attention they still didn’t change them
the location is great the Interior design is nice even the rooms was very pretty
Stayed in April 2023
Reviewed: 4 March 2023
Rubén
United Statesthe food offered was not very good.
beautiful hotel with many restaurants nearby. No pet fee was great.
Stayed in March 2023
Reviewed: 29 January 2023
Zhane
United StatesThe walls were very thin so I could hear “everything” the couple was doing next to me, so very hard to sleep. The shower pressure was amazing but due to the style of it, water seeped through the door so I had soaked towels at night into the morning & vice versa. I appreciate the fridge but having it near the sink was odd but nothing crazy to complain about.
I always loved the Short Pump area due to its shopping & eateries, so it was perfect location. I had a great window view with my room. The staff were very easy going & made my stay worth while. Also, I love how you can virtually check in and have your virtual room key ready beforehand to bypass check in. Parking was great too!
Stayed in December 2022
Reviewed: 24 January 2023
Brittany
United Statesroom layout isn’t my favorite slow elevators
location and staff were phenomenal! haven’t had such a friendly stay in a long time! The room was great but a little worn and was not my favorite Aloft layout but that is just my preference when staying with our pets! overall I 110% recommend and will stay again- just falls slightly short of perfect!
Stayed in December 2022
Reviewed: 7 November 2022
Nancy
United StatesI realize the facility will save money with energy saving features like electricity, but the lighting in the bathroon was so dim I could not see well enough to apply make up. Need more wattage/lumens.
Stayed in November 2022
Reviewed: 7 October 2022
Loistine
United Statesn/a
convenient
Stayed in September 2022
Reviewed: 24 September 2022
Albert
United StatesLocation and rooms
Stayed in August 2022
Reviewed: 25 August 2022
James
United StatesSunday morning not available, grab and go almost non existent
Not available, needs work
Stayed in August 2022
Reviewed: 8 August 2022
Catherine
United StatesThe cost of breakfast options
The bed was very comfortable
Stayed in August 2022
Acapulco, Mexico
Lençóis, Brazil
Varna City, Bulgaria
Kirchberg in Tirol, Austria
Silver Star, Canada
Milan, Italy
Morro do Chapéu, Brazil
Carcassonne, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content