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Reviews of Guest Inn San Benito/Harlingen 2 stars

2597 West Business 77, San Benito, TX 78586, United States

#2 of 4 hotels in San Benito

Guests' Choice

Review score

Based on 210 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    8.0

  • Facilities

    7.2

  • Staff

    7.7

  • Value for money

    7.5

  • Free WiFi

    7.5

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Showing 76 – 100

  • Reviewed: 12 March 2022

    10
    I loved it and slept very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    No question

    Very quiet and clean

    Stayed in March 2022

  • Reviewed: 7 March 2022

    2.0
    Should have stayed somewhere else.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    They issued our room key to someone else. So when we were relaxing, they were trying to get in. This alarmed us and went outside to confront the guy and he said seems like they double booked the room. I gave the guy a chance to get his new key and then I went to let the front desk know. He was like that was my fault, didn't seem to be empathetic. Nevertheless, we continued to get people that evening and the next day where people were trying to get into our room. I'm disappointed as we have stayed there before many times. Upon checkout, I wanted to voice my concern to a manager and no one was at the front desk. It was 9am and there were other room keys on the little window where others just dropped them off.

    LIked that they confirmed our 2 night stay and convenient location.

    Stayed in March 2022

  • Reviewed: 19 February 2022

    5.0
    Passable
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything

    No no o

    Stayed in January 2022

  • Reviewed: 27 January 2022

    10
    great nice cheap hotel. stayed for just one night. had everything I needed.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    pretty clean, safe area, private

    Stayed in January 2022

  • Reviewed: 28 December 2021

    10
    Big rooms big beds
    • Leisure trip
    • Family with young children
    • King Room with Two King Beds
    • Stayed 1 night
    • Submitted via mobile

    Big room big beds

    Stayed in December 2021

  • Reviewed: 19 December 2021

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The manager was rude. The door did not close properly and they did not have cover over the outlets. Also did not feel safe plus when I asked for refund manager said where would I go.

    I was very unimpressed with the facilities.

    Stayed in December 2021

  • Reviewed: 19 December 2021

    1.0
    Nightmare not expected
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    The refrigerator was hot/ not working.Juan at the front desk was rude disrespectful and also sarcastic all wrapped in one.I would never return.

    Nothing

    Stayed in December 2021

  • Reviewed: 16 December 2021

    10
    a great stay, at a great value
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    it looked very nice for a cheap property! close to the expressway.

    Stayed in December 2021

  • Reviewed: 9 December 2021

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    the pool was dirty my entire stay and breakfast wasn’t offered yet its on the website

    Stayed in December 2021

  • Reviewed: 1 November 2021

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Our room had roaches and stuff broken changed rooms little better but still had roaches

    Stayed in October 2021

  • Reviewed: 21 August 2021

    1.0
    Bad experience
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    They didn’t have a continental breakfast like advertised and still changed me the price with breakfast. Toilet seat was loose and old screws walls were dirty light had bulbs that didn’t work door security lock was broken. Lobby was closed and wasn’t open 24 hrs.

    Location

    Stayed in August 2021

  • Reviewed: 17 August 2021

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room with Two King Beds
    • Stayed 18 nights
    • Submitted via mobile

    Sheets were not changes the 18 days I spent there had to buy stuff to clean room myself since floor was sticky and dirty the 1st day I arrived .. comforter smelled of cigarettes being that it was suppose to be a smoke free room.. had a disagreement with owners wife after she yelled at my daughter and my sister who were also guest in room .. She yelled that no one occupied room and when I called her she hung up on me and called me a liar.. rooms were not swept or mopped unless I asked and trash was not removed daily as well.

    1 house keeper apologized for dirty sheets and room and remembered me. So every time she would see me she would say sorry you shouldn't have to clean yourself or wash your own sheets.. otherwise there was not much else I liked other than it was a convenient location.

    Stayed in August 2021

  • Reviewed: 11 August 2021

    1.0
    Very poor
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    There is not air conditioning. The air conditioner was broken I hope you take care of it.

    Stayed in August 2021

  • Reviewed: 4 August 2021

    1.0
    Very poor
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    From the start there wasn’t anyone answering the phone or anyone in the front desk when it stated someone was supposed to be there. The staff is very rude and because of the employees mistakes I got charged more. Very unprofessional. Not only that, the room smelled ugly and weird plus there were roaches.

    Stayed in July 2021

  • Reviewed: 27 July 2021

    10
    Exceptional
    • People with friends
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted via mobile

    The staff was great

    Stayed in July 2021

  • Reviewed: 15 July 2021

    1.0
    Worst motel room ever! I left! No way I was going to sleep in that nasty place!
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The condition of the room.

    Nothing!

    Stayed in July 2021

  • Reviewed: 20 June 2021

    10
    Exceptional
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    Pretty much everything was ok except for shower water gets all over floor & for a person with disabilities it’s dangerous could slip & fall. The bed on the right there’s some piece of steal sticking out from frame I bumped on it on my leg that hurts. Other than that everything else was great! Thank you

    Stayed in June 2021

  • Reviewed: 15 June 2021

    3.0
    Poor
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Floor was wet and slippery. AC didn’t seem to take humidity down.

    Location to medical center

    Stayed in June 2021

  • Reviewed: 12 June 2021

    10
    Like I said it was all good I will go back and stay there again
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I like everything the room the bed the cleanest

    It was good it was all right I like to locate

    Stayed in June 2021

  • Reviewed: 10 June 2021

    5.0
    Mediocre at best
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I realize that they were starting to do renovations. My room was not one that had been renovated. Not only were the linens very worn the comforter was dirty. The carpeting was very dirty. The security lock on the door was broken. There was no coffee available even in the front office. Basically I got what I paid for not the best...

    The bathroom was clean. Big screen TV. Cleaning staff did come in and drop off towels the following day.

    Stayed in May 2021

  • Reviewed: 7 June 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Two King Beds
    • Stayed 3 nights
    • Submitted via mobile

    Cleansing needed to be better and ac unit making noise.

    Stayed in June 2021

  • Reviewed: 1 July 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Wanted to go swimming, but pool was dirty. 😒

    Room was very clean and comfortable, very quiet area.

    Stayed in July 2021

  • Reviewed: 12 March 2023

    10
    excellent stay and calm
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    everything was nice

    Stayed in March 2023

  • Reviewed: 9 January 2023

    10
    I enjoyed my stay was very calm
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    nice and calm

    Stayed in January 2023

  • Reviewed: 31 May 2022

    1.0
    Upgrades to exterior are hiding the run conditions of the interior of the rooms. Gives you a very unclean feeling about
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted via mobile

    Refrigerator & stove didn’t work, no dishes, pans, or utensils, the blow dryer didn’t work, dead bugs on floor, only put clean towels in room, room service left dirty bath mat and beds not made, people partying on outside of 2nd floor, stove was also rusted out, couldn’t get to kitchenette sink because of bar stools blocking it. Mattresses and pillows were horrible. Laundry room is locked up to hide a rusted out washer, dryer, and ice maker machine.

    Access to other locations and the A/C worked well to cool down the hot room.

    Stayed in May 2022

Showing 76 – 100

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