24 John Street, New York, NY 10038, United States
#11 of 418 hotels in New York
Guests' ChoiceBased on 694 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.4
Facilities
9.1
Staff
9.6
Value for money
8.8
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 June 2024
Christine
United KingdomBreakfast provided would be great however I know this isn’t generally a thing in NYC so not a big issue.
Spotlessly clean and water and toiletries replaced daily. Staff were all great. Location good with subway at the end of the street. Great rooftop bar.
Stayed in April 2024
Reviewed: 4 June 2024
Steven
United KingdomSlightybigger room. Maybe roof bar open more.
Great location for WTC, memorial, A train to jfk. Easy access to Staten Island ferry, Brooklyn bridge and financial district. Lots of good bars and restaurants.
Stayed in June 2024
Reviewed: 2 June 2024
Brent
United StatesStaff was super friendly and the bed was very comfortable.
Stayed in May 2024
Reviewed: 2 June 2024
Robin
FranceGreat staff!
Stayed in June 2024
Reviewed: 30 May 2024
Tram
CanadaNothing to complain about our stay at the Artezen Hotel in New York. Everything from check-in with amazing staff, to location of the hotel in the financial district and so close to the Fulton Metro station was great! The rooms are more on the smaller side, sure, but you have everything you require for a stay. (Plus steamer!) We were very happy with our stay and would choose this hotel again if your main goal is to visit New York for sightseeing and similar things.
Stayed in May 2024
Reviewed: 17 May 2024
Maria
BrazilThe room could be bigger
The location is excellent. Two blocks from the World Trade Center.
Stayed in May 2024
Reviewed: 17 May 2024
Williams
New ZealandNothing we didn’t like
Fabulous staff who went above and beyond for us. They were really great to deal with. Clean, comfortable and location was perfect for us
Stayed in April 2024
Reviewed: 16 May 2024
Graham
AustraliaNothing
Extremely helpful and friendly staff
Stayed in May 2024
Reviewed: 15 May 2024
Josha
NetherlandsRoom could be equipped with better materials. Bit outdated.
Good location. Near metro. Friendly staff. And helpful too.
Stayed in May 2024
Reviewed: 13 May 2024
Jim
United KingdomThe area is a little edgy at times.
The hotel is an oasis in a very busy area. The room was clean and comfortable with a nice bathroom and fabulous shower. The room was cleaned daily with water supplied daily and fresh towels and nice toiletries. The staff were all very friendly and Daniel the concierge was wonderful with a smile each morning and recommendations on where to go. This is a good base to explore New York with excellent rail connections. We would recommend.
Stayed in May 2024
Reviewed: 12 May 2024
Paris
United KingdomGood location 😊
Stayed in May 2024
Reviewed: 2 May 2024
Matic
SloveniaNo breakfast option, but not realy a problem. Lots of Starbucks, Bagels etc in the vicinity.
Quiet rooms, excelent beds, very friendly.staff
Stayed in May 2024
Reviewed: 21 April 2024
Rebecca
United KingdomNothing!
The room was spacious, the staff were friendly and helpful, and the beds were the comfiest I've ever slept in! I 100% recommend this place to visitors to NYC. The location is in a quieter part of town but it's great if you want to escape the crowds of Times Square.
Stayed in April 2024
Reviewed: 15 April 2024
Maria
United KingdomNo breakfast. Expensive, but it's NY so ok in context.
Very helpful staff. Clean and elegant room, modern bathroom with excellent water pressure. Nice toiletries.
Stayed in March 2024
Reviewed: 9 April 2024
Ellen
United StatesNothing!
The location was excellent, especially with the subway station just steps away. There were lots of eateries which made it convenient to grab a quick snack. I appreciated having lots of great coffee shops nearby too! The room was comfortable and I loved the pillows. It was also spacious, by Manhattan standards. The concierge was warm, attentive and provided great service.
Stayed in March 2024
Reviewed: 9 April 2024
Stanislava
SlovakiaGreat choice - perfect location, rooms are well equipped, super comfy mattresses / beds and nice staff.
Stayed in April 2024
Reviewed: 4 April 2024
Kathleen
United StatesRoom was clean, spacious, staff was outstanding.
Stayed in April 2024
Reviewed: 4 April 2024
Daniel
ChileNothing, everything was perfect
Absolutely everything, location, rooms, staff, in one word AMAZING
Stayed in March 2024
Reviewed: 1 April 2024
Karen
AustraliaGreat value for money . The room was comfortable and modern . The staff were very helpful with all our needs . Would xx definitely stay here again … great location in downtown NY
Stayed in March 2024
Reviewed: 29 March 2024
Labreche
United StatesHotel had nice ambiance. The room was very nice and comfortable. The rooftop lounge was a nice vibe and the food was good.
Stayed in March 2024
Reviewed: 29 March 2024
Nicola
United KingdomNothing- it was great
Safe, plenty around and near lots of subway lines
Stayed in March 2024
Reviewed: 29 March 2024
Steven
United KingdomThe rooftop bar was great but as a hotel resident we should have been able to sign the cheque to the room and this facility doesn’t appear to be an option - should be
There was no breakfast on site but lots of local coffee shops The concierge service especially Christian was superb , knowledgeable and keen to help - really excellent
Stayed in March 2024
Reviewed: 25 March 2024
Gergő
Hungary-
Location. Clean. Staff
Stayed in March 2024
Reviewed: 9 March 2024
Michael
United StatesThey are NY sized rooms so good for a solo traveler but would be tight for 2.
Great location with good options for breakfast, lunch, and dinner nearby. Clean room and nice shower.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content