10100 I 10 Service Rd , New Orleans, 70127-2746, United States
Based on 159 hotel reviews
5.5Cleanliness
6.5
Comfort
6.7
Location
6.5
Facilities
5.8
Staff
7.3
Value for money
6.2
Free WiFi
6.8
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End of dialog contentReviewed: 30 April 2024
Binder
Czech RepublicWas not clean and the elevator is not going to our floor, only with help of the personal and “fire key”
Price
Stayed in April 2024
Reviewed: 26 April 2024
Teresa
United StatesThe beds were hard, the floors in the elevators were dirty our entire stay. The hotel didn't smell clean. There was a sour smell the entire weekend.
Stayed in April 2024
Reviewed: 22 April 2024
Phecia
United StatesWe was asking for towels, but didn’t receive any. We was told there were know towels clean. And the elevator was ever slow. And the pool was nasty
The room and bathroom was nice and comfortable.
Stayed in April 2024
Reviewed: 18 April 2024
Olivia
United StatesDirty room have bugs walls have holes
Stayed in April 2024
Reviewed: 12 April 2024
Tieka
United StatesA lot of water & roof damage. It’s not decent enough for the price at all!
Stayed in April 2024
Reviewed: 3 April 2024
Kayla
United StatesWe wasn’t told ahead of time that the pool was down and that was our main reason for booking. Our tv didn’t work and they sent someone who didn’t speak English to try and communicate with us. We was told breakfast starts at 6. We went down at 6:25 and breakfast wasn’t ready, we was told they were behind but no one apologized nor did they do anything to compliment us.
The hotel was really nice. I loved the cleanliness, and the great staff.
Stayed in March 2024
Reviewed: 1 April 2024
Mona
United StatesWe had to change rooms because the television wouldn’t work. The halls smell of marijuana/weed. The curtains in the room were hanging loose and couldn’t be closed all the way. We didn’t have a refrigerator or a microwave (not sure if your company is providing that anymore). Our son’s room did not have any towels. But most of all the maintenance man and the cleaning people could not speak any English at all. So it was difficult to ask for what we needed.
The rooms weee fairly clean.
Stayed in March 2024
Reviewed: 19 March 2024
Rickele
United StatesI was advised upon arrival the property was being renovated, however, there wasn’t a mini fridge, microwave, garbage can or wash clothes in the room. We had to ask twice for wash clothes. There ended up being a house keeper on the floor in which we retrieved from that person. Overall the bedding was clean and mattress was comfortable and the location was safe and about a 15 min drive from the French quarters.
Stayed in March 2024
Reviewed: 18 March 2024
Cherelle
United StatesIt was dirty they had roaches
Location was central to a lot of things
Stayed in February 2024
Reviewed: 11 March 2024
Breana
United StatesThere was no tissue in the public restroom in the lobby. Once we got to our room there were no towels in our room. I had to go down to the lobby and ask for towels. The wall in the bathroom looked like the paint started to melt up over the toilet because it had gotten too hot in the bathroom.
Room colors were pretty.
Stayed in March 2024
Reviewed: 11 March 2024
Stewart
United StatesHad trash piled up in back and wasn’t no shower curtain in the room and couldn’t get no small tiles
Yes
Stayed in March 2024
Reviewed: 8 March 2024
Kessiana
United StatesThe gym
Nice gym and free breakfast
Stayed in March 2024
Reviewed: 1 March 2024
Blythe
United StatesWe had to change rooms twice. Went down for breakfast about 8:30 & there was hardly any left & nobody to find to ask if they would be refilling.
Stayed in February 2024
Reviewed: 26 February 2024
Somtoo
United StatesThere was a funny humid smell in the hallway. No one at the front desk upon arrival.
The location was close to many activities
Stayed in February 2024
Reviewed: 26 February 2024
Altamese
United StatesSmell of hallway only one elevator working and pool closed
The staff was very great and very helpful just major things of the hotel it self was not ok hallway
Stayed in February 2024
Reviewed: 23 February 2024
Alessandro
BrazilThe breakfast service was inadequate. During the two days I stayed at the hotel, breakfast ended before the scheduled end time. Breakfast was scheduled from 6 am to 9 am. Before 8 am the food had run out and the replenishment was miserable. On the second day, there was no replacement, and the only employee who could be found said it wasn't her problem because she didn't work in the kitchen. After a while, some items were replaced.
Good bedroom and beds.
Stayed in February 2024
Reviewed: 22 February 2024
Mrs
United StatesThe building was being remodled and had some issues on certain floors. My sister room didn't have fridge or macwave in it or ice pan but othe than that the service was great
The proprty and room itself was great, the staff was great and responed in a timely matter
Stayed in February 2024
Reviewed: 7 March 2022
Harris
United StatesThe breakfast consisted of stale bread and apples and that's it. I never in my life have been offered a breakfast like that.
The location
Stayed in March 2022
Reviewed: 28 January 2022
Paola
United StatesBed sheets had multiple pubic hairs. Hairs were also found by pillow cases.
Fast service, friendly staff
Stayed in January 2022
Reviewed: 8 December 2021
Donna
United StatesNo supplies
No breakfast available
Stayed in November 2021
Reviewed: 4 December 2021
Delatris
United StatesBreakfast, cleanliness of the room, and the room door was hard to open and close.
Breakfast was in brown paper bag due to COVID I’m sure. The room could’ve been cleaned more and the door to our room was hard to open, and had to be push hard to close. The staff were great and the location was great
Stayed in December 2021
Reviewed: 29 November 2021
Deidre
United StatesThe tv didn’t work in my room
Stayed in November 2021
Reviewed: 17 November 2021
Deneisha
United StatesDidn't not receive breakfast
Stayed in November 2021
Reviewed: 9 November 2021
Anthony
United Statesbut bathroom wasn't that clean. Also were several nasty stains on the carpet. Some guests are extremely loud, screaming in the hallways and lobby. Also lots of people blasting music at very high levels in the parking lot. Parking lot is cramped and hard to navigate.
Room was quiet, beds were comfortable. Manager guy is super nice. Staff followed COVID safety protocols. Grab and go service was convenient and followed COVID safety protocols.
Stayed in November 2021
Reviewed: 8 November 2021
Tamiko
United Statesit was mold on the walls
it was clean
Stayed in November 2021
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