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  5. Reviews of Best Western Heritage Inn

Reviews of Best Western Heritage Inn 3 stars

4600 Clayton Road, Concord, CA 94521, United States

#3 of 11 hotels in Concord

Guests' Choice

Review score

Based on 561 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.1

  • Facilities

    7.5

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    7.9

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Showing 76 – 100

  • Reviewed: 28 October 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    breakfast.

    Clean and confortable. friendly staf.

    Stayed in October 2021

  • Reviewed: 19 October 2021

    6.0
    For a 3 day stay for w memorial service it was fine. Not for vacation or luxury.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The only downfall was just due to age of property showing signs of age like bathtub was a nice big jet tub but because of its age we weren’t comfortable actually bathing in it due to the appearance of it just not being clean enough to soak in. The room had a odor just kind of stale not unbearable but like it needed to be aired out. When the air was running it wasn’t noticeable and we did find 1 baby cockroach in the bathroom.

    We did not have the breakfast, the room was clean staff was pleasant.

    Stayed in October 2021

  • Reviewed: 19 October 2021

    7.0
    Decent value
    • Leisure trip
    • Family with young children
    • King Room with Kitchenette - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Rooms could use some TLC/updating.

    Room was huge! Fridge and microwave were a plus.

    Stayed in October 2021

  • Reviewed: 18 October 2021

    8.0
    Brewer
    • Leisure trip
    • Couple
    • King Room with Kitchenette - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pictures look better than the room

    Location

    Stayed in September 2021

  • Reviewed: 17 October 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I haven't got my security deposit back yet!

    Stayed in October 2021

  • Reviewed: 15 October 2021

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Short staffed. We stayed for 5 days and our room was not cleaned at all. We requested our room to be cleaned on the 3rd day but wasn’t done.

    Great location Staff friendly

    Stayed in October 2021

  • Reviewed: 14 October 2021

    7.0
    Just fine. Would stay there again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    We had to change rooms because the bathroom floor was not clean. The key card didn't work so there was at least a half an hour of jockeying back and forth to get those things fixed. After that it was fine. They are clearly short-staffed.

    It was right around the corner from our destination the next day. It was comfortable and the staff was very nice.

    Stayed in October 2021

  • Reviewed: 12 October 2021

    8.0
    Very good
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Comfort and location

    Stayed in October 2021

  • Reviewed: 10 October 2021

    8.0
    Very good
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room to far from parking

    Quiet large room with large jetted tub

    Stayed in August 2021

  • Reviewed: 30 September 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    All the people hanging out playing music from a speaker all night

    Nope

    Stayed in September 2021

  • Reviewed: 28 September 2021

    8.0
    Comfortable stay at a reasonable price
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    wifi was poor

    clean room, comfortable bed, great location, good price

    Stayed in September 2021

  • Reviewed: 27 September 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Kitchenette - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I loved the easy visibility to the pool so the kids could swim and play and we could watch them from our door.

    Stayed in August 2021

  • Reviewed: 13 September 2021

    8.0
    The hotel met my basic expectations so I am satisfied.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I don't have much complaints but they can improve their service.

    Breakfast at the hotel is Ok though they can have more variety and especially, they need to add more tables where people can seat to have breakfast. The location is great because it is very accesible and it is easy to get the things you need around plus their Wifi is great.

    Stayed in September 2021

  • Reviewed: 10 September 2021

    8.0
    Good for a quick visit
    • Leisure trip
    • Group
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The hallways were dirty and there were piles of trash by the garbage cans. The pool was out of service. It is an older motel and there were rusty bolts that were falling out of the stairway by the pool. The kitchenette was very basic.

    Close to the Concord Plaza. Very convenient. Lots of restaurants nearby. Nice big quiet room. Good breakfast with better than average selections. Nice bathroom.

    Stayed in August 2021

  • Reviewed: 4 September 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Staff is friendly. The room is very clean. Close to a lot of restaurants

    Stayed in August 2021

  • Reviewed: 4 September 2021

    8.0
    Nice hotel, good location
    • Leisure trip
    • Couple
    • King Room with Kitchenette - Non-Smoking
    • Stayed 3 nights

    Housekeeping only came once during our 3 night stay. A table with 2 chairs would be better than the upholstered chair.

    Bed very comfortable.

    Stayed in August 2021

  • Reviewed: 23 August 2021

    7.0
    Closest hotel to Concord Pavilion
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    Room had strong odor of cigarette smoke

    Location is near Concord Pavilion

    Stayed in August 2021

  • Reviewed: 23 August 2021

    6.0
    Comfortable bed loved fridge & microwave!
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Water did not get hot.

    Location hood. Good restaurants nearby. Unfortunately I forgot about breakfast.

    Stayed in August 2021

  • Reviewed: 19 August 2021

    8.0
    Daytime staff and sales manager need a littke customer service/ hospitality training.
    • Leisure trip
    • Family with young children
    • King Room - Pet Friendly
    • Stayed 7 nights
    • Submitted via mobile

    Lightbulbs were out, AC didnt work very well. Kept cutting off.

    The breakfast, the evening staff, the night staff. And parking

    Stayed in August 2021

  • Reviewed: 11 August 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    People talking loudly late at night in the halls late at night…

    Stayed in August 2021

  • Reviewed: 10 August 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Wet floor by ac. Put towels down the 3 days we were there and the towels were almost muddy. Upon flipping on the light switch we found a live cockroach. While sitting outside A what appeared to be a homeless guy filled up 8 bags of ice and took off in his car with his lights off.

    The location was close to Hurricane Harbor so convenient. T

    Stayed in July 2021

  • Reviewed: 10 August 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The floor by a.c was soaking wet before we got there. I put several towels down no telling how long it had been wet. Also found live cockroach in bathroom. Glad they were giving out breakfast but was told by front desk lady breakfast stopped at 9! Which I was told 10 am. Another thing the pool may have been open but needs some resurfacing done on the inside of pool because of the ruggedness got several scratches on skin.

    That the pool was open and they had pool towels.

    Stayed in July 2021

  • Reviewed: 7 August 2021

    7.0
    Room was clean, the ac worked well and the breakfast was great
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The cleaning staff was not friendly AT ALL. What's their problem? I would say hi and they just look at me like I'm a criminal. Whatever!!

    The location was good and so was the breakfast

    Stayed in August 2021

  • Reviewed: 6 August 2021

    6.0
    left much to be desired for sure
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    If they weren't doing remodeling at 7 am. And if the water didn't turn ice cold in the shower when the other rooms flushed their toilet. Also the water pressure was terrible. Couldn't wash the shampoo out of my hair completely.

    The location was convenient for where we were visiting and there is a nations burger and mcdonalds right next door.

    Stayed in August 2021

  • Reviewed: 2 August 2021

    8.0
    Very good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The AC wasent working good thing we were there just to sleep. Both nights baby crying next door moat of the night but it didnt bother us since we got three kids and been there.

    Area its nice and clean and great location. And the communication receptionist had when we first arrive was great about been short on cleaning stuff and were everything was at.

    Stayed in August 2021

Showing 76 – 100

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