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Reviews of Best Western Pocatello Inn 3 stars

1415 Bench Road, Pocatello, ID 83201, United States

#9 of 18 hotels in Pocatello

Guests' Choice

Review score

Based on 233 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.6

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.4

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Showing 1 – 25

  • Reviewed: 26 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    Rooms were clean. Breakfast was very good and so was the people who ran the breakfast. Prices were kinda pricey for no maid service or anyone checking if we had any needs. No elevator to 2nd floor. Really hard to get luggage up and down to the room and back to the car.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    9.0
    Would stay there again
    • Leisure trip
    • Group
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Beautiful breakfast room. Good variety

    Stayed in May 2024

  • Reviewed: 9 April 2024

    8.0
    Room was fine but motel needs an elevator and signage to the LOBBY.
    • Leisure trip
    • Solo traveller
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The motel doesn't have an elevator and I struggled a little to get my suitcase to the second floor. They also need a sign showing the way to the LOBBY. I got confused trying to get to the lobbyto check out.

    The room was ckean and comfortable.

    Stayed in April 2024

  • Reviewed: 29 February 2024

    8.0
    Well, pleased
    • Leisure trip
    • Solo traveller
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I like to run the fan at night

    I liked the hot tub

    Stayed in February 2024

  • Reviewed: 2 February 2024

    8.0
    Good comfortable night
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 1 night

    We called in to a booking agency , instead of calling direct to your hotel. So rates were a lot higher when booked through the agency. The agency booked us for a day later than we needed, so wanted to cancel with the booking agency and book inside the hotel for the right date …however they couldn’t or wouldn’t do that. Thought they would adjust the price at hotel ,but couldn’t do that either. Will know better next time to book directly with the hotel. Also found out they give Canadian snow birds a a bit more of a discount when book direct with the hotel.

    Stayed in January 2024

  • Reviewed: 20 January 2024

    7.0
    Overall a great place.
    • Business trip
    • Solo traveller
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was traveling for work and when I made the reservation I asked for a ground floor room as we would need to carry equipment in due to not being able to leave it in the cold vehicle overnight. I was not given a floor room and when asked I was told that because I made it thru a third party there was nothing they would do. There was no elevator either so we had to carry heavy equipment up and down the stairs.

    It was very clean and had a nice esthetic. The bellman, and I believe he was training someone, helped us carry some equipment up stairs. Great continental breakfast!

    Stayed in January 2024

  • Reviewed: 20 September 2023

    8.0
    Nice place to stay but less value for the cost.
    • Leisure trip
    • Family with young children
    • Large Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The shower water wasn't particularly hot and the hot tub water was bath tub warm but not the warm temperature one would expect.

    Facility grounds were attractive and inviting. The personnel were friendly and responsive. The breakfast was provided promptly by staff.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    9.0
    Decent stay in a small town.
    • Leisure trip
    • Family with young children
    • Oversized Queen Room with Two Queen Beds - Pet Friendly
    • Stayed 2 nights
    • Submitted via mobile

    The heater was on our last night in the pool area. With it being 85 degrees outside, it was pretty uncomfortable inside the pool area. The beds were very hard! My wife and I had a hard time sleeping because of this. We've stayed here many times in the past over Labor Day weekend, and the beds weren't bad on our other trips. Almost felt like we were sleeping on box springs.

    I like that the rooms were clean along with the rest of the property. The pool was well maintained, and I enjoyed swimming with my kids. The free breakfast was good. Nothing fancy, but the food wasn't bad, to be honest. Overall, our stay was very enjoyable! We had 3 rooms as we traveled with my sister and her family, and my aunt. All of our rooms were clean and comfortable.

    Stayed in September 2023

  • Reviewed: 27 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Oversized Queen Room with Two Queen Beds - Pet Friendly
    • Stayed 1 night
    • Submitted via mobile

    The beds wasn't comfortable.

    Great breakfast

    Stayed in August 2023

  • Reviewed: 13 August 2023

    9.0
    Great vacation spot
    • Leisure trip
    • Couple
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night

    Everything. The room was nicer than expected

    Stayed in July 2023

  • Reviewed: 27 July 2023

    9.0
    We had a comfortable stay. Plenty of room and comfortable beds for our family
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    A ramp.or elevator to carry luggage upstairs. There were a lot of stairs. Maybe there was an elevator we didn't see. We entered through a side door to get to our room.

    Big room, yummy breakfast, clean, location.

    Stayed in July 2023

  • Reviewed: 13 July 2023

    8.0
    Delicious breakfast and pool open!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No complaints.

    Breakfast had a wonderful spread with pancakes, eggs, muffins, cereal. Juices, hot chocolate and coffee. Nice hours; 6-10!

    Stayed in July 2023

  • Reviewed: 2 July 2023

    9.0
    BW always treat us right. We have family that lives in Pocatello so we’ll be back!!
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Can’t think of anything off hand.

    Break was always good.

    Stayed in June 2023

  • Reviewed: 4 June 2023

    9.0
    Clean and Comfortbale but Should be Priced Lower.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    obvious repairs needed in hall area (broken blinds) and dirty hallways. Some the cable channels couldn’t get a signal and it’s likely due to the brick structure.

    the facilities were updated, clean and spacious

    Stayed in June 2023

  • Reviewed: 16 April 2023

    8.0
    Overall it was a good selection for price and location.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Bed Pillows----TOO HARD

    Room, Breakfast and bed were great! However, the pillows (all 5 of them) made me feel that i was lying on the ground. Recommend that you provide at least two softer pillows--thus allowing guest to select which they would prefer.

    Stayed in April 2023

  • Reviewed: 8 April 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great breckfast!

    Stayed in March 2023

  • Reviewed: 20 March 2023

    8.0
    Good
    • Leisure trip
    • Couple
    • Oversized Queen Room with Two Queen Beds - Pet Friendly
    • Stayed 1 night
    • Submitted via mobile

    Our neighbors were extremely loud and the bed was hard.

    The location was great!

    Stayed in March 2023

  • Reviewed: 6 March 2023

    7.0
    I will not stay here again because of the cost. $153 for 1 night.
    • Leisure trip
    • People with friends
    • Large Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    room was cold and took awhile to warm. no non-slip pad in the tub. very expensive.

    good location. beds are very comfortable. clean and smelled good.

    Stayed in March 2023

  • Reviewed: 29 November 2022

    8.0
    Thanksgiving with the grandkids.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Facility is getting to the point that it needs some remodeling.

    Room size exceptional. Breakfast was excellent.

    Stayed in November 2022

  • Reviewed: 23 October 2022

    9.0
    Great spot to enjoy on the way from here to there
    • Leisure trip
    • Couple
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    no elevator

    24 hour pool and jacuzzi and the faculty was lovely

    Stayed in October 2022

  • Reviewed: 11 September 2022

    8.0
    We had a good stay as usual every year same time we stay there.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Screen was removed from our window one morning I reported it and no response all day of being gone was it not replace when we returned, maybe maintenance was busy.

    Rooms were excellent the breakfast could have had more variety of item and some food could have been warmer. All in all food was fine.

    Stayed in August 2022

  • Reviewed: 16 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Large Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    pool

    Stayed in July 2022

  • Reviewed: 6 August 2022

    8.0
    nice clean place to stay
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    bar and restaurant on site

    Stayed in August 2022

  • Reviewed: 25 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast could have more variety.

    That the pool and gym are open 24 hours.

    Stayed in July 2022

Showing 1 – 25

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