I didn't like that the person who check us in was helping someone else on the phone. I didn't like the fact the tub didn't drain. Or how you could hear everything that was going on out side my door.

The set up of the room and how clean the room was. That room service didnt brother us. I liked the view from the room. And how comfy the bed are.

Stayed in October 2023

Shuttle was difficult to find at airport. Shuttle was not available for over an hour when traveling back to the airport.

Good location relative to Newark airport. Reasonable price.

Stayed in September 2023

Staff in the front desk is absolutely rude. I checked on Saturday afternoon, and one of the ladies working there was extremely rude. It seems like she was annoying of the people checking in. She was having an argument with the security man, which, to be honest, was the only being friendly there. Later that day, I went to ask about the shuttle to the airport, and they looked annoyed that I interrupted their personal conversations.

Short distance of the Prudential

Stayed in October 2023

I was on the floor with someone who had a young baby

Stayed in October 2023

I think I ordered breakfast included but to my dismay breakfast was not included.

Cleanliness and staff.

Stayed in October 2023

Room key didn't work on one of 2 rooms booked. Ice bucket wasn't in room and no soap in room just shampoo and cond. Not very quiet. Some of the room doors looked rusted in places could use fresh paint to lively up the place.

The Staff was helpful and friendly.

Stayed in October 2023

Elevator key entrance being slow

Closer to the prudential

Stayed in October 2023

No breakfast

Location

Stayed in October 2023

can't say there was anything I didn't like.

Newark is a quiet location, with lots of shops and restaurants, easy access to NYC by PATH train. We stayed there for the ice hockey, Prudential Arena is a short walk away. Also the Soccer Red Bull Arena is not far away.

Stayed in October 2023

We reserved a King bed room but got a queen bed room instead because the hotel was sold out. Not sure how they assign their rooms since we reserved it 3 mths ago and we checked in around 4 (their check-in time starts at 3:00). So not sure how all their King bed rooms are already rented out. Other than that, everything was good.

Good location...less than 10 mins walk to the Prudential Center. Room is clean and comfy.

Stayed in October 2023

Shuttle both ways to airport

Stayed in October 2023

The room I was assigned was not clean. It had stained bed linen. Our room was changed and the shower curtain had holes in it. We requested an extra blanket our first night and never got it. We asked the second time and received it. The blanket had cigarette burn holes in it. This was not acceptable for a star hotel. We're definitely reframing from using the facilities again.

Location was ideal and convenient to transportation to NYC. The front desk was very helpful. They recommended great locations for food and drinks.

Stayed in September 2023

Beds were kinda hard

Great location

Stayed in October 2023

I liked the male front desk staff, they were more receptive as compared to the female. For instance, when checked in, I was expecting the lady to show us the elevator, but she watched us go the wrong way before we went back to ask to be redirected. Also, even though we chose a non smoking room, we suspected our neighbor smoked in their bathroom as we could smell it from our end.

The location was excellent and close to the Penn Station. Facilities were clean as well, rooms were well kept.

Stayed in October 2023

I feel like continental breakfast should have been included.

Affordable, walkable to Newark Penn Station, comfortable bed, clean enough. Appropriate value for what was paid.

Stayed in October 2023

The room needed some minor maintenance: the toilet tissue holder was broken, the bathroom door wouldn't shut, and there weren't any phone charger outlets in the room. Also, our room keys stopped working every day and we had to go to the front desk to get them reactivated.

Location was convenient to the train station. The room was serviced by room service daily, which was nice and unexpected. Hotel was lovely and well decorated. The lobby store was well stocked.

Stayed in October 2023

Thean blanket You have to ask for the coffee supply although the mechine is in room. The light in rest room don't make noise...

Good place in town Newark. Close to train station. They have free shatel to airport Alot of store in area: starbox, wholefood. Restaurant in the building. Cheap parking. Mir light in room then usual

Stayed in October 2023

The bathroom fan especially makes quite a racket. Bathroom door could barely be closed if I stick something in the frame. Even so, the noise coming from that fan made it hm hard to sleep

Stayed in October 2023

No no

Location of hotel to services

Stayed in October 2023

It would have been a better stay of there was more sounds proofing between rooms, of the was information in the room regarding local restaurants and if there were some amenities. Everything was quite bare. Also, neighbours played the TV very loudly all night (literally) which could easily be heard through the walls.

It was clean and nice looking. It served the purpose of the stay.

Stayed in October 2023

They don’t have breakfast. You need to pay a lot to get the breakfast.

Safety and clean

Stayed in August 2023

Poor customer service

Good location and easy access to everything. Good food.

Stayed in August 2023

I think we should have a kettle or some water

place : good

Stayed in September 2023

The bathroom had no odor and steam extractor and the curtain had traces of mold

It was clean, the restaurant was very good in taste and service, the ease and proximity of parking, the proximity to the train station for NY

Stayed in September 2023

No issues with the room or facilities.

Stayed in September 2023