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Reviews of Budget Inn Express Helena 3 stars

524 North Last Chance Gulch, Helena, MT 59601, United States

#17 of 23 hotels in Helena

Guests' Choice

Review score

Based on 215 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.5

  • Location

    8.5

  • Facilities

    6.8

  • Staff

    8.9

  • Value for money

    7.7

  • Free WiFi

    9.4

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Showing 76 – 100

  • Reviewed: 12 October 2023

    2.0
    Uncomfortable and shabby
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    I slept poorly at this dated and shabby motel, thanks to the low-grade furniture and much noise from adjacent rooms and the street. Various facilities that are advertised, such as a hot tub, do not exist. People loitering in the parking lot left security in doubt. I would not stay here again.

    Stayed in October 2023

  • Reviewed: 25 September 2023

    5.0
    Traveling on a Budget and you’re not picky? This is your place!
    • Leisure trip
    • Solo traveller
    • Standard Family Room
    • Stayed 2 nights
    • Submitted via mobile

    It is truly a “Budget Express”, so do not expect fancy decor or fresh, clean smell. My room was made up, but definitely not completely cleaned (someone’s discarded shorts were left behind the bathroom door, a discarded cup was next to the bed side table on the floor, the table lamp was inoperable). I asked the front desk to have maid service for my room as I left for daily activities, and I was assured it would be done, albeit later in the day as there were many occupants (full/sold out capacity). Alas, when I returned to my room late afternoon, it had not been done. I did not ask again, and just dealt with it.

    Location makes it easy to access the downtown area and local shops. If you’re staying in summer/early fall, you are blocks away from a lovely local Farmers Market, as well as the Civic Center for performances.

    Stayed in September 2023

  • Reviewed: 8 September 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Room needed work. Picked this hotel based on the rating versus others in the area. Ratings were not correct. (In my opinion)

    Location was OK. Price was ok. Staff were very friendly and accommodating.

    Stayed in July 2023

  • Reviewed: 27 August 2023

    1.0
    Buy a can of lysol and N95 masks before you book and you might enjoy your stay.
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night

    If you like the smell of cigarettes mildew and mold on top of urine this is your place!

    Location

    Stayed in August 2023

  • Reviewed: 25 August 2023

    3.0
    Should be half the price with what you get
    • Leisure trip
    • Couple
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    Hole in ceiling. Sketchy people outside. Has a desk but no chair. The furniture in the room was massive and clunky, felt claustrophobic.

    The location was central.

    Stayed in August 2023

  • Reviewed: 15 August 2023

    5.0
    Good value for braver travelers
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Not the fault of the staff, but the place feels a bit unsafe. There were a number of people loitering around the parking lot late at night as we were unpacking. Wouldn't be a problem for a burly biker checking in, not so comfortable for an older couple.

    The facilities are not bad, for the price it was about as expected. The fridge and microwave worked fine, the shower was clean, the bed was a good size, with plenty of room to move around it.

    Stayed in August 2023

  • Reviewed: 13 August 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The AC was barely adequate to cool the room, the TV/ cable was defective (picture would freeze with the cable box constantly resetting itself, impossible to watch any TV, the remote was also defective, would not operate the volume.) Also there is a small park adjacent to the hotel filled with vagrants openly using drugs. I witnessed a number of people passed out on the sidewalks, a bit unnerving, to say the least.

    Stayed in August 2023

  • Reviewed: 5 July 2023

    9.0
    Great location.
    • Business trip
    • Couple
    • Standard Family Room
    • Stayed 1 night

    This is a budget hotel, you get what you pay for, but it was perfect.

    The location could not have been better. We walked every where we went.

    Stayed in July 2023

  • Reviewed: 26 June 2023

    9.0
    Wonderful, worth the money.
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 2 nights

    It was well equipped, clean and quiet. Glacier entrances are just 20 minutes driving. The host is pretty generous too, we love our time in there. Also the duck lake is very close, nice location for fishing too.

    Stayed in May 2023

  • Reviewed: 26 June 2023

    9.0
    Repeat Customer
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Floor wasn't clean under edges or back of bed. Fridge didn't keep things cold.

    Awesome pillows and perfect location. We stay here every time we come to Helena. Fantastic staff who knocked on our door during the day just to check if we needed anything. Didn't make me feel guilty about asking for things I wanted, like other places do.

    Stayed in June 2023

  • Reviewed: 6 June 2023

    5.0
    Passable
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The motel wasn't maintained well. Cigarette burns in the furniture, and the bathroom mirror needed to be replaced just needs to be updated.

    Location

    Stayed in May 2023

  • Reviewed: 5 June 2023

    4.0
    Not an ideal place to stay if staff cannot control their guest and not a place to stay if you are traveling with pets ev
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    There were other guest that were being very loud and rude my whole stay. 4 am I was awoken by the many guest getting ready to go to work. During the evening I could not rest because if the same guest and staff did nothing to stop them. I also rented this place because they were animal friendly yet they would call animal control if you were to leave your pet besides going to your vehicle.

    The stars were very friendly

    Stayed in June 2023

  • Reviewed: 29 May 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Mirror in bathroom. The toilet had to be held down in order to flush properly TV small

    I got a bottom floor and slept well until people leaving at 4:30

    Stayed in May 2023

  • Reviewed: 27 May 2023

    5.0
    Stacy provides an excellent service. she provides a fitted sheet to cover the bed, that sheet smelled clean.
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    it’s stink and too outdated.

    I can’t seems to find something to like.

    Stayed in May 2023

  • Reviewed: 21 May 2023

    1.0
    very poorly run business.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    see above

    VERY offensive and needless lobby display on the LQBTQ blah blah blah activist movement. Was totally uncalled for in the lobby of a business. We will NOT stay there again. TV was horrible. Linens worn. shower was extremely poor. I actually wanted to turn around and leave but we had been driving all day and were tired.

    Stayed in May 2023

  • Reviewed: 12 March 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    I love the Budget Inn, it's not expensive, the owners and staff are awesome and it's within walking distance to all my favorite spots.

    Stayed in March 2023

  • Reviewed: 17 October 2022

    9.0
    Good place to escape the rain and get warm!
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    Staff at the front desk were wonderful. Very wet day and night in town, but was a good place to stay dry and comfy. Good location to walk to restaurants.

    Stayed in September 2022

  • Reviewed: 9 October 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 7 nights
    • Submitted via mobile

    No coffee pot and bathroom door didn't shut

    Comfortable beds ac and friendly staff.

    Stayed in October 2022

  • Reviewed: 3 October 2022

    1.0
    read above
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    the pictures look way different than the actual property. I wouldn’t want to stay here without my fiancé. honestly, it’s not a hotel it’s a motel and should be called that. it’s a trapped out there place the phone in the room doesn’t even work, the bathroom shower handles were falling off. very disturbing, not to mention the drug deals we saw occurring in the parking lot

    the location, and they let us have a late check out

    Stayed in September 2022

  • Reviewed: 2 October 2022

    9.0
    Good value, clean room, quiet
    • Leisure trip
    • People with friends
    • Standard Family Room
    • Stayed 3 nights
    • Submitted via mobile

    curb stops too high for parking spaces. Drivers parked 1’ to 2’ back from stops so as not to damage underside front of car. It made parking area tighter

    coffee was ready outside of office early in morning

    Stayed in September 2022

  • Reviewed: 6 September 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Dirty, old, bad water pressure,not secure.

    Stayed in September 2022

  • Reviewed: 21 August 2022

    1.0
    Never again.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Dirty. Ceiling in need of repair, toilet very stained and dirty, hot water faucet wouldn't turn off, air conditioner very noisy but it did work.

    Staff was nice

    Stayed in August 2022

  • Reviewed: 21 August 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    Water pressure was very low in sink. bed needs a new mattress. very hard to hear TV with old air conditioning.

    their was no breakfast

    Stayed in August 2022

  • Reviewed: 7 August 2022

    5.0
    Adequate accommodation for a short stay in a lovely city.
    • Leisure trip
    • Group
    • Standard Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Room smelled musty. Attempts to upgrade room although bathroom needs remodel. Hairdryers not in room but can obtain one from the front desk.

    Location close to street/farmers market on the Saturday. Close to historic downtown.

    Stayed in July 2022

Showing 76 – 100

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