While MOST of the staff were very friendly and great at their jobs, a few staff members who should specialize in customer service very much lacked the customer service quality that I expect when paying this amount of money for anything.

Very clean and well maintained MOST of the staff were friendly and provided great customer service.

Stayed in May 2024

the policy according to the check-in and departure time They should be more flexible with guests

Beautiful place. Nice staff. beautiful facilities, everything clean and organized

Stayed in May 2024

it was over prices for what you get. since the staff knows its all inclusive they are not as attentive. the massage was a waste of money worse i have ever had.

it was a great property i think certain staff were great but most were not attentive. also the spa massage was horrible asked for deep tissue and just got a soft rub with oil. for what we paid i did not feel it is worth the money. i have stayed in better places in costa Rica for half the price including flights. staff there are super attentive.

Stayed in May 2024

Not many restaurants

The attention to detail. Excellent customer service among staff. Food was outstanding.

Stayed in April 2024

Thought for the price point a few things could have been better and the tipping should be addressed in a different way

Location, security, setting

Stayed in February 2024

Nothing

I loved everything about this property. It was super clean, quiet, comfortable, and exceeded my expectation.

Stayed in February 2024

There was not one flaw

Everything they think of it all I had more fun there then I did In Hawaii thank you I will be back

Stayed in February 2024

Staff feeling comfortable enough to complain about management to guests. Reservation requirements for dinner with the limited amount of dining options. No fishing charters readily available, suggested or advertised.

Bartenders were very personable and attentive. Only called the front desk a couple times, but it was refreshing when I did, to have staff arrive momentarily vice receiving instruction or direction. Food was good. All beef dishes, from filet mignon to steak wraps tremendously lacked flavor.

Stayed in February 2024

bed too soft and would have liked more day time entertainment/shows/games etc.

All food was wonderful and drinks were all top shelf. The room and private outdoor area in each cabana was amazing and secluded.

Stayed in February 2024

On the beach area

Stayed in January 2024

Drive from airport

Stayed in November 2023

DJ Ronie and lack of diversity in Trivia. No nightlife diverse music. Beach towels smelt like fish, often.

Everything, great vacation.

Stayed in October 2023

The bed

Everything except the bed

Stayed in September 2023

Liked all a bit pricy

The vibe all the tress tropical fee

Stayed in August 2023

The tipping should be included and added to at my discretion. Not mandated. I was taken back with the difference in price between Florida residents and what I had to pay .

Everything was great

Stayed in July 2023

Not being able to walk into the water where the beach shore is.

Staff was friendly, clean and fun. Amazing views, food was delicious!

Stayed in July 2023

The bed mattress needs to be turned 180, so the head is not lower than the foot. The blanket on the end of the bed was dirty/stained. The bungalow porch should be swept daily to keep the sand down in the bungalow. Sweeping and mopping of the bungalow should have been better. Up charge for preferred liquor. Not knowing how much your meal is to properly tip.

The location felt like a private island, beautiful, exotic, and very well maintained. Staff is warm and friendly yet professional. Food 5 star dining quality, amazingly great everywhere we ate. Drinks are perfect. Private areas for rest and romance. Social areas for meeting other guests. Resort large enough to accommodate guests and not feel uncomfortably crowded yet small enough to walk or ride a bike anywhere you want to go.

Stayed in June 2023

not a thing!

everything! the employees are all so friendly. the food is delicious. the entire place is just beautiful, and so relaxing! I loved being drove on the golf carts to our room.

Stayed in June 2023

All inclusive but food and drinks stop at 11.

Food was amazing, stay was comfortable. scenary was beautiful. Lots to do and drinks were amazing.

Stayed in June 2023

Ordered food not the best. At fish tale the Mexican restaurant was good.

Breakfast buffet was good. A good variety.

Stayed in May 2023

very nice property. definitely gives you overseas vibes

Stayed in May 2023

Breakfast in room option should be included in cost. Better inter-facility transport should be better available for people having trouble walking.

Bungalow was very comfortable and well appointed- facilities well maintained

Stayed in April 2023

white lady manager (older) at fish tails was judgmental 2 times to us

beautiful

Stayed in March 2023

Breakfast was very good. You can order a specialty omelet or choose the buffet.

Stayed in March 2023