Professional

Very nice hotel

Stayed in July 2023

Rooms Overpriced, limited restaurant choices, and parking not included in initial reservations!!

Clean, secure, & well staffed!

Stayed in May 2024

I hate to write a bad review but in the case of the Cambria in Detroit, I have to do it. The day before checkout I requested a late checkout (as I had some meetings to handle) which was granted. On checkout day I had not one but TWO people loudly knocking on my door asking “do you plan on checking out?” rudely as if I was some vagrant that was refusing to leave. Not only that they persisted after I let them know about the late check out. I felt as if I was being run out of the hotel despite the fact that my late checkout request was granted. This was a serious disruption in my meetings. I travel frequently for work but I normally stay at Marriott properties since I’m a Bonvoy member. I’ve NEVER had an issue like this at a Marriott, they always lead with professionalism and cater to their guests. I made a mistake deciding to try something new on my trip. But the Cambria looked gorgeous in their pictures (and real life!). They need to seriously step up their game if they plan on staying open. I did bring this to the attention of the front desk person and they refunded parking costs. But I still had to write this review, their prospective customers need to know. I do have to say though their valet service is 10/10.

The property is beautiful.

Stayed in May 2024

We had to sit for 20+ minutes to wait and be brought to our room since the card maker was not working. We were told that someone would bring our keycard to our room soon. We waited for about 2 hours before finally going down to see what was happening and they had our card behind the counter. Time wasted waiting for our key that could have been spent doing other things. We weren't given anything to compensate. I also have not recieved my $100 deposit back yet.

Stayed in April 2024

The fact I was sleeping over the world's biggest generator and heard that thing all night 😡 terrible

The rooms were big and clean

Stayed in April 2024

The bathroom didn’t have an actual door. You can hear everything even when someone is trying to be quiet. The front desk team never talked about a restoration fee and it would have been better is explained if broken down as a refundable deposit for damages to the room. The gentlemen that checked us out what much for clear with it.

Beds were amazing! Lobby and decor gorgeous!

Stayed in March 2024

Expensive valet. Advertised per stay. Cost per day. At price should’ve had bell hop services. Toiletries were lacking. Floor beneath platform were unkept.

Location, service, and bed were exceptional.

Stayed in February 2024

Bed and pillows are very uncomfortable. Small thin pillows that do nothing, feels like your head is on the mattress, and mattress feels like you’re laying on the floor that you’ve thrown a comforter over to lay on.

Beautiful and immaculately renovated

Stayed in February 2024

I didn't like that I had to pay for valet parking. They don't have on site parking

Location is great

Stayed in January 2024

Waiting an hour at check in and was given the wrong room twice. Walked in on a couples intimate moment. Due to the long check in, we had to adjust our plans.

Clean, nice location

Stayed in December 2023

There was an issue with a light shortage in the room that disrupted my sleep; I called asking for support and was met with awkward tension by Michael, who noted that nothing could be done due to the hotel not having maintenance over the weekends. I also called to verify charges on Tuesday with Jo and was awkwardly dismissed in noticing that the charges were greater than the initial booking. Their attitudes were both pretty disheartening as hospitality should be the baseline in hotel customer service.

The decor is beautiful, it's Art Deco inspired and the hotel has only been in operation for two months, so I expected some rifts knowing that they were just getting started. It has so many areas of picturesque views and it really has a nice and thoughtful atmosphere. Furthermore, I really appreciated receiving the utmost customer service from Monti and a really nice person in the bar area who wore two blonde braids wrapped. I also appreciated the valet service workers, Edward and Tony. There was also a kind and friendly person who helped me take my bags down during checkout. They all did really well and exceeded the expectations of myself and a friend. Many of the staff members were friendly and greeted us every time, which was a nice touch to the atmosphere!

Stayed in August 2023

the staff were very disorganized i booked through priceline, they didn't have my confirmation they had to recreate a reservation they charged my credit card again for the room, but they are telling me that this amount is just an authorization i waited during checkout to confirm the staff member couldn't help me and finally the manager who was rude said that it was just a hold and would be released

hotel was gorgeous, very clean, room was spacious

Stayed in August 2023

Not even one piece of paper showed how to use anything in the room. Too few chairs. No good restaurant in building. No shower. Just a tub with a faucet and shower head. Room never cleaned and trash cans never emptied, even when requested

Size of bed. Excellent personal services by employees

Stayed in August 2023

You had to travel to 3rd floor to check in, long distance to rooms

Very clean and beautiful

Stayed in July 2023

I liked everything!

Absolutely beautiful! Super clean and the staff was fantastic!

Stayed in July 2023

Nothing

The place was so clean and pretty. Staff was great and very friendly. Had a good time and the golf bar in basement.

Stayed in July 2023

The elevators were slow

It was beautiful, the staff was so friendly, it was super clean

Stayed in July 2023

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Stayed in May 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in April 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in May 2024