219 South Broad Street, Philadelphia, PA 19107, United States
#49 of 89 hotels in Philadelphia
Guests' ChoiceBased on 726 hotel reviews
8.0Cleanliness
8.3
Comfort
8.4
Location
9.1
Facilities
8.2
Staff
8.2
Value for money
7.9
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End of dialog contentReviewed: 30 May 2024
Kimberly
United StatesThe pillows were not rhe most comfortable
Spacious rooms and good location
Stayed in May 2024
Reviewed: 29 May 2024
Florent
CanadaThe little fridge was a little weak (but it worked).
Great location, great bed, options for paid breakfast in the morning, options to park in front of the hotel (although it's expensive parking), city center is very walkable from the hotel
Stayed in May 2024
Reviewed: 29 May 2024
Chenrui
United StatesVery expensive valet parking
Room is very new Good shower and bathroom equipment
Stayed in May 2024
Reviewed: 19 May 2024
Ricardo
United StatesExcellent location and access to the city. We did everything walking and it was fantastic and safe
Stayed in March 2024
Reviewed: 15 May 2024
Yariv
Israelmodern hotel with perfect location
Stayed in May 2024
Reviewed: 13 May 2024
Carol
United StatesPaid extra rate to have breakfast included and yet still had to pay for our breakfast. I have reached out on this matter and have not heard back at all.
Clean and front desk woman was very nice.
Stayed in May 2024
Reviewed: 11 May 2024
Demetrius
United StatesThe ground level employees are not friendly at all. For this to be the first experience entering the hotel? Horrible client service and NO professionalism at all.
The room was nice.
Stayed in February 2024
Reviewed: 11 May 2024
Demetrius
United StatesThe ground level employees are not friendly at all. For this to be the first experience entering the hotel? Horrible client service and NO professionalism at all.
The two front desk gentlemen I’m worked with were polite and very accommodating. The room was perfect.
Stayed in May 2024
Reviewed: 20 April 2024
Tina
United StatesIt's in downtown Philadelphia when you come out, the place is beautiful and the property is Clean and nice.
it’s a very beautiful place
Stayed in March 2024
Reviewed: 29 March 2024
Sabrina
United StatesNothing
Close to my event
Stayed in March 2024
Reviewed: 28 March 2024
Henry
United StatesBed was not the most comfortable. Took over an hour to get a comforter...
Nice room and great simple decor.
Stayed in March 2024
Reviewed: 26 March 2024
Melissa
United StatesThere were two light bulbs out in the room. Parking is very expensive.
Great location! This is the second time we've stayed there and everything is walkable. Parking is directly across the street in a garage.
Stayed in March 2024
Reviewed: 25 March 2024
Anne
United StatesThe only complaint I have is that the headboards on the beds have this "fluid splatter stain" that looks questionable and highly suspicious (from someone's sexual activities).
The staff was awesome! I love the Valet feature for the mobile link and that you can even chat with Valet.
Stayed in March 2024
Reviewed: 22 March 2024
Ronda
United StatesThe attitude of your cashier... I wanted breakfast, but it was like I was in her way. . Crazy cause no one was there but me.. No one greets you... When I checked in the lady had a bandana on her head. ITHOUGHT THAT I must be being punkef....the hotel is looking like a 5... and the first thing you see looks like a 1... it didn't match
I thought that the Hotel was lovely. It has a prime location close to many amenities. The front desk agent was excellent ( so sorry that I can't recall his name), but please note my time and give him my extra thank you's. Sadly, I attempted to get breakfast Saturday morning. .but the attitude that came from your cashier made me turn and leave. If people are not customer friendly, they should not work in customer service. I had to strive because I refuse to give 19$ to someone who didn't even say Good Morning
Stayed in March 2024
Reviewed: 19 March 2024
Latesha
United StatesI asked for extra linen and for the trash to be emptied in my room. Neither were done the first time I asked. The second time I did receive linen but trash wasn’t emptied. I also asked for a copy of my bill for my stay to be emailed to me and it was not.
Did not eat breakfast at the hotel
Stayed in March 2024
Reviewed: 18 March 2024
Muhammad
United StatesBathroom cleaning is not good. I have asked mutliple times to get a garbage bin in the bathroom. No action was taken. Instead I had to use garbage bag.
Comfortable sleep
Stayed in February 2024
Reviewed: 7 March 2024
Anthony
United StatesAlready explained!!
When I booked my room I asked for a great view of your City and it wasn’t what I received. Other than that everything else was great
Stayed in March 2024
Reviewed: 3 March 2024
E
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 26 February 2024
Mary
United StatesBreakfast too expensive so we went out.
Stayed in February 2024
Reviewed: 23 February 2024
Scott
United StatesThe room was not made up each morning, therefore the towels did not get changed. I had to call the front desk to get clean towels and more toilet paper.
The location. I didn’t spend a lot of time in the hotel.
Stayed in February 2024
Reviewed: 19 February 2024
Travoda
United StatesHours of lounge
Location; cleanliness; decor
Stayed in February 2024
Reviewed: 4 February 2024
Stacy
United StatesWalls and windows were thin. A lot of street noise at night. Our neighbors were blasting music constantly via their Bluetooth mirror (great idea in theory, not in practice though). Smell of pot smoke came through during our last night. Bathroom lighting is fairly dim. No complimentary breakfast.
Great location for center city! Everything is easily walkable from the location. Staff was very friendly and accommodating. Beds were comfortable, appreciated the different pillow types. Room was a good size. Appreciated the free coffee.
Stayed in February 2024
Reviewed: 30 January 2024
Ghost95
United StatesThe valet service, Don't use them! Someone took my car for a joy ride! If you do use, then take a picture of your odometer! They drive my car 15miles! Had my radio loud, heat on 90, grease stains on my window! It's not cool. I'm very upset about that! Went through my console.
I really like the size of the room, the comfortable beds, the layout was really cool! The hotel over all good!
Stayed in January 2024
Reviewed: 29 January 2024
Ron
AustraliaStaff a bit slow Checkin No help with bags Unable to provide a receipt
Location Good size room
Stayed in January 2024
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