I would like to have had my room cleaned every third or fourth day. I eventually asked for it and got it cleaned on the 6th day. Did not enjoy the breakfasts and suddenly having to pay for them

overall good stay

Stayed in October 2021

I liked the style at the Canopy, fresh and modern. Check in was easy. I felt safe. It was quiet. Great work, seating, lounge areas. Food options were good. Location was great. Staff was very friendly!

Stayed in October 2021

Buffet breakfast

Good location. Staff very friendly. Nice decor.

Stayed in October 2021

Excellent location, walking distance to restaurants and shops, and long-ish but still walking distance from Cornell (20 min walk from our son's dorm). Very helpful and nice staff, clean room, very comfortable bed. Breakfast on premises, but also plenty of food places nearby.

Stayed in October 2021

Parking. Fees not included. There is a garage close but it fills fast on weekends and is a bit grungy. If parking were at least included and there were spots reserved for the hotel in the garage that would have improved.

Well located, clean, rooms were thoughtfully furnished and comfortable.

Stayed in October 2021

It was really expensive ... supply and demand, I guess (college move-in). Breakfast was okay.

Great place to stay for my daughter's Cornell move-in

Stayed in August 2021

Cleaning was available every 4 days, so not for our stay. We would have liked at least the emptying of the bathroom litter on a daily basis. The breakfast had limited choice for what we paid, but maybe because of covid they has to wrap everything individually.

Great Location, friendly staff. Soft clean bed sheets and pillow. Spacious enough to place our luggage’s in the room, big open closet. Good WiFi, charging slots available. Nice shower gels etc

Stayed in August 2021

Nice facilities. Good staffs.

Stayed in August 2021

Great staff. Great location!!

Stayed in July 2021

Poor breakfast. They said they were following the COVID-19 restrictions. Still it was pretty bad.

Fantastic location.

Stayed in June 2021

Parking was not included into hotel price

Very good location and nice staff

Stayed in June 2021

The bathroom had a sewer smell in it. Parking was in a garage a block away and you had to pay for parking. On the up side, we did not have to pay on the weekend

Simple breakfast but satisfying. Perfect location. Beautifully decorated. Very comfortable.

Stayed in June 2021

The service is terrible. I had issues with the ''same day laundry" which was not the same day and the reception insisted that I must have sent it late. Then there was the issue of breakfast. The accommodation was purchased with breakfast included. Instead of providing a voucher, they charged for breakfast items and then deducted the sums upon checkout. However for some reasons, tips were mysteriously added though I did not indicate any. Clearly this was not part of the package and should be paid separately. Needless to say this caused a lot of delay when checking out as there were lots of errors in the bill. I strongly suggest that you cross reference the bill to the amount that was stated when you book. The rooms were also not cleaned. The whole experience would have been great if only the service was better.

The hotel has a nice lobby - it is cozy, esp with the fireplace. The shuttle to Cornell was also great! The room is a good size, with lovely wooden floors.

Stayed in April 2024

Front desk staff could have been friendlier; didn't let us know we needed our room key card to operate elevator (kept pushing button to our floor and nothing happened...). Breakfast not included and on pricier side, but delicious. Listing said microwave in every room but ours didn't have one (which I found out when I went to warm up my coffee). No parking on site; parking garage access 2 blocks away, which was free to us on a weekend, don't know price during week.

Good central location, comfortable bed.

Stayed in February 2024

It was really unfortunate to get in my room to find out I wasn't able to hook up my Xbox, even after calling the front desk. This stay was used for a little me time being a mom of two and it was something I was looking forward to being able to do in peace. Also couldn't log in to Hulu to watch any of my shows.

Stayed in February 2024

We were originally overcharged. Tv didn’t work in our room. Stuff offered us to take $100 off from our bill, but it never happened. The first time when I stayed with my daughter, it was fantastic. Therefore, I was excited to stay again, this time with my husband, but it was disappointing. I think I will stay somewhere else next time.

Stayed in November 2023

The mattress isn't the best. I never enjoy hotel pillows or mattresses.

Extremely helpful staff, clean and modern room. Walkable to Ithaca downtown and commons. Quiet, no noticeable outside noises.

Stayed in January 2024

The 'restaurant' was marginal - meaning its capacity was below the number of guests at Canopy, and its dishes not my choices. No alternative within walking distance from Canopy

Canopy is located close to where many people appear to live rough - and at night it was my impression you needed to be careful

Stayed in November 2023

The rooms have been refurbished but the barn style doors are not practical. It was impossible to manœuvre the toilet door These doors are way to heavy Also the bathroom is in the entrance with no real closure They tried to do new with old but the results is that it is not convenient nor comfortable

The location is ok

Stayed in July 2023

Unfortunately, we missed our breakfast as it is taking an excessive amount of time. We placed our breakfast order at 8:15 am, and by 8:45 am, it has not arrived yet. We have an important engagement at Cornell at 9 am, which means we must depart from the hotel without having breakfast. As a fellow hotel General Manager, I would like to recommend that you prioritize the breakfast service since it significantly impacts the overall quality of your hotel's offerings.

Check in was smooth. Front Desk agents were friendly.

Stayed in July 2023

Unfortunately, the hot and cold temperature in the shower room was uncontrollable. The water came out as either extremely hot or extremely cold. I called for assistance, but housekeeping did not show up and wound up taking a shower in such an extreme temperature. My sister before me was screaming the whole time while taking a shower. There is also no parking at the hotel vicinity, and we had to park at the nearby public parking lot on our own expense.

The location is great, walking distance to restaurants and trail hikes.

Stayed in May 2023

That I was assigned a handicap accessible room

Stayed in May 2023

parking off site

new, nice, attentive staff

Stayed in April 2023

AC is noisy even after it is turned off

The location is perfect if you plan to catch a bus to NYC.

Stayed in December 2022

The lavatory didn’t work and after our request for staff to unclog it they responded that the information to be passed to the nest shift tomorrow morning (!). Thus it would be better to not use it till tomorrow repair). The TV set doesn’t work. Washer rack has only one position and it is the lower one. Parquet floor covered with sticky stains. After night I contacted general manager of the hotel with the detailed information and receiver only one word “sorry”. I hope serous guys from Hilton will read it attentively or I will contact them directly cause it was the worst Hilton in my life!

Hotel’s location, modern design and materials quality are all of great marks.

Stayed in December 2022