9 Center Street, Portland, ME 4101, United States
#2 of 25 hotels in Portland
Guests' ChoiceBased on 542 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.4
Staff
9.3
Value for money
8.2
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 May 2024
Jerry
United StatesEverything was great!
Beautiful and clean hotel. Fantastic location! Old port neighborhood is very walkable. We only needed the car to go to see the lighthouses. Luna, the roof top bar was very cool with awesome staff and drinks. The Salt Yard breakfast sandwich was excellent!
Stayed in May 2024
Reviewed: 20 May 2024
Dan
Israel1. One out of the 2 elevators did not work the entire weekend which caused huge waiting time of 10-20 minutes !!! The management claim the there is no service for elevators over the weekend is a not true ! Such a reputable hotel could have had a retainer service contact that would work over the weekend and avoid this mess!!! Such maintenance contracts exist all over the world and for sure in cities in the US! I would expect a partial refund on top of the obvious apology !!! 2. The breakfast offering is not good and does not suit such a reputable hotel
The rooms are great
Stayed in May 2024
Reviewed: 18 May 2024
Boonliong
SingaporeHotel was bright n new with full facilities. Staff were friendly n courteous
Stayed in May 2024
Reviewed: 10 May 2024
Ali
United StatesThe bed mattress was extremely soft which I am not use to.
An amazing stay. Very clean hotel and the location is what you look for on vacation. If have a car I highly recommend to park your car for 5$ whole day at Portland Parking Division a cross from Becky's Diner
Stayed in April 2024
Reviewed: 4 May 2024
Nancy
United StatesLocation is fine for access to activities but "neighborhood" is pretty unattractive.
Mediocre.
Stayed in May 2024
Reviewed: 22 April 2024
Ami
United StatesI had no complaints
The entire room experience was top notch. Sheets were amazing. Bed was super comfortable and the shades allowed just the right amount of light.
Stayed in April 2024
Reviewed: 22 April 2024
Joseph
United StatesWish had a pool
Great location. Beautiful facilities. Staff was wonderful
Stayed in April 2024
Reviewed: 20 April 2024
Lucelina
United StatesI loved everything about this hotel. I have no complaints about anything. May they continue to stay great!
The hotel was beautiful. The staff was lovely and I mean the whole staff. Everyone always had a smile on their face at all times. Everyone was pleasant. The lounge where you can hang out is convenient, with a beautiful ambiance, great food and drinks.
Stayed in April 2024
Reviewed: 20 April 2024
Amy
United StatesStaff, shower, flex space to use before room was ready.
Stayed in April 2024
Reviewed: 13 April 2024
Angela
United StatesNothing! The hotel was everything I could have wanted and needed
Location was close to everything. Staff was amazing. Roof top bar was an amazing added bonus to an amazing and clean room. The breakfast from the cafe was top notch with perfect Lattes.
Stayed in March 2024
Reviewed: 10 April 2024
Cinda
United StatesGreat location overlooking Portland Harbor, great music in the lobby
Stayed in April 2024
Reviewed: 8 April 2024
Gregg
United StatesModern decor and beautiful room layout. Great shower!!
Stayed in April 2024
Reviewed: 29 March 2024
Henry
United StatesHonestly there isn't nothing I could say I didn't like about my stay. My girlfriend and I had an amazing time.
I thought the staff was very friendly and helpful from the valet to the bartenders. Rooftop bar was amazing! Great view. Hotel is very modern and clean. Hotel is in walking distance of several great restaurants and bars. This area of Portland has a great food seen! Will definitely stay here again in the future. I already recommended this place to a close friend who lives in R.I. I told him to take his wife for a weekend.
Stayed in March 2024
Reviewed: 20 March 2024
Katherine
United StatesI wish the rooftop bar was open earlier than 4, but it didn't really matter since we were out most of the day.
Our room was amazing- the beds were comfortable and soft, and the shower heads were awesome. The rooftop bar was beautiful and a nice spot for a martini before our night out. I loved that we could change the room temperature with the remote for our tv!
Stayed in March 2024
Reviewed: 18 March 2024
Erin
United StatesTrash bag liners in the trash cans
Really love this hotel. Great location, perfect for an overnight with my husband. We enjoyed coming back after dinner and having some drinks at the bar with live music. Great atmosphere.
Stayed in December 2023
Reviewed: 17 March 2024
Christine
United StatesPrime location. Super friendly and helpful staff. Great amenities.
Stayed in March 2024
Reviewed: 11 March 2024
Misty
United StatesLoved the valet. Room was clean and comfortable. Great location. Decent pricing :)
Stayed in March 2024
Reviewed: 10 March 2024
Josh
United StatesRooms sound tends to be a little on the loud side. Could hear neighboring rooms.
Location and Cleanliness
Stayed in March 2024
Reviewed: 9 March 2024
David
United StatesLocation
Stayed in February 2024
Reviewed: 4 March 2024
Karin
United StatesWould have appreciated more dog friendly areas to do her business outside. The area around the hotel was minimal and had a lot of trash around it. Across the street. Had a lot of trash as well, but of course it's winter and realize that it may be cleaned up when the weather gets warmer. But that was kind of gross.
Loved the location. Close to the restaurants in the Old Port. Loved the modern facility and the fireplaces were really beautiful and set a great ambiance. Loved the rooftop bar. Loved that the small dog traveling with us was able to go in nearly every space in the hotel. Love the dog amenities and that you donate to a local cause as part of the fee. Appreciated the staff. How nice they were. There was a lot to like!
Stayed in February 2024
Reviewed: 2 March 2024
Aoife
United StatesNothing. The only thing that could make it better would be a pool and hot tub!
Beautiful hotel. Lovely furniture. Nice restaurant and cafe on the property, as well as tasty rooftop bar!
Stayed in March 2024
Reviewed: 2 March 2024
Peter
United StatesNot enough munchie options.
Super clean and new. Shower pressure was fantastic and the rooms are quiet. Not a lot of heavy door slamming.
Stayed in March 2024
Reviewed: 28 February 2024
Corri
United Statesnothing- it was all amazing.
The space is beautiful. The new hotel is very nicely designed, modern, clean. The Luna at the rooftop felt like I was in Brooklyn- very fun, stylish. Would love to visit in the summer as well.
Stayed in February 2024
Reviewed: 26 February 2024
Rene
United StatesGreat stay. Friendly and helpful front desk staff. 12 pm checkout. Great breakfast. Will go back!
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content