Trinity Place and South Dixie Highw, West Palm Beach, FL 33401, United States
#10 of 120 hotels in West Palm Beach
Guests' ChoiceBased on 212 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.2
Facilities
9.2
Staff
9.1
Value for money
8.3
Free WiFi
8.8
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End of dialog contentReviewed: 1 June 2024
Heather
United StatesPool was a bit on the green side first couple days last day looked much cleaner and clear. Pool party events need to be coordinated better, we were not able to swim first evening which was a disappointment since we just flew in and wanted to use pool that evening. Pool staff didn’t have same knowledge of what was going on or expected, they should know. Room was inconsistently cleaned. Beds made, but no new towels were placed out. Cleaner left a dirty cleaning towel in room.
Location , amenities rooftop experience and pool with exceptions.
Stayed in May 2024
Reviewed: 11 April 2024
Chad
United StatesI liked everything!
Great Breakfast included!
Stayed in April 2024
Reviewed: 9 January 2024
Stacey
United Statescomplimentary coffee ended too early - I think at 7;30. Should go at least until 8 or 9 and would have been nice if check in person told us about the timing.
Love the decor of the hotel and the room. Very clean and spacious rooms.
Stayed in December 2023
Reviewed: 17 November 2023
Gabriela
United StatesYou could hear everything from the halls inside the room. Not good if you want to stay in and sleep. Lot of noise.
Nice rooms, amazing shower.
Stayed in November 2023
Reviewed: 6 November 2023
Jeffrey
United StatesNa
New and modern
Stayed in November 2023
Reviewed: 4 November 2023
Kenny
United StatesThe front desk was amazing. And they will personally text you to make sure your happy. I felt like my comfort was there priority, thank you my experience was a pleasure 🙏 ☺️
It looks beautiful. I did enjoy my stay. I only wish I could have stayed longer
Stayed in November 2023
Reviewed: 22 October 2023
Leigh
United StatesSpecialty drinks at rooftop bar
Spacious room; rain shower fixture; location to retail districts
Stayed in October 2023
Reviewed: 2 October 2023
Sharia
United StatesPool towels were unavailable the whole time
A mini all in one vacay with rooftop pool and bar.
Stayed in August 2023
Reviewed: 27 September 2023
Alan
United KingdomNothing. All good.
Excellent modern hotel with top facilities.
Stayed in September 2023
Reviewed: 25 September 2023
Ailyn
United StatesThe property was very nice. Clean and organize.
Stayed in September 2023
Reviewed: 25 September 2023
Lauren
United StatesThe rooms are not noise proof at all. I needed my sound machine. I could hear every single sound from the room next to me.
Stayed in September 2023
Reviewed: 11 September 2023
Cavalcanti
BrazilCafé da manhã a parte e pagar estacionamento
Do transporte do hotel
Stayed in August 2023
Reviewed: 9 September 2023
Gina
United StatesCost of valet parking when there is no other parking option
Rooftop bar and pool, size of rooms/bathrooms
Stayed in June 2023
Reviewed: 5 September 2023
Roberto
United StatesThe only negative aspect for us was that as a guest, one can only set the desired temperature in the room, BUT cannot increase the fan speed in the room. My wife and I are both hot sleepers, so we like the room to be cold if possible. We first set the temperature at 70 degrees and mid-way thru the night, I got up to lower it to the lowest possible setting of 65 because we were both awoken by the temperature in the room. Later we noticed that the temperature had been set to 65, but the fan speed never increased. We tried to manually increase the fan speed but the "restricted" message came up. This same restricted message came up for all AC functions other than increasing or decreasing the set temperature.
The hotel exceeded our expectations related to cleanliness, accepting our pet's visit and the decor of the room itself. Conveniently located in downtown WPB.
Stayed in September 2023
Reviewed: 29 August 2023
Elaine
United StatesI did not like that valet was pricey nor did I like how long I had to wait to be served and get my food from the restaurant.
The atmosphere was simply amazing. I love the fact it is in the downtown area. The rooftop restaurant and pool was amazing.
Stayed in August 2023
Reviewed: 23 August 2023
Hans
NetherlandsReally good breakfast. Lot's of choice and very good atmosphere.
Stayed in August 2023
Reviewed: 20 August 2023
James
United StatesVery Courteous Staff. I liked no gratuity out of pocket. Clean and well designed rooms.
Stayed in August 2023
Reviewed: 19 August 2023
Andrew
BahamasLocation was ideal walking distance to shops and fine restaurants. Banter restaurant at the hotel food was delicious and the waitress Hillary was very nice and helpful.
Stayed in August 2023
Reviewed: 7 August 2023
Kimberly
United StatesDoors were loud so you could hear when trying to sleep.
Great amenities and helpful staff!
Stayed in August 2023
Reviewed: 31 July 2023
Alison
United StatesWe rented a cabana and there are only three. We got to the cabana first in the morning. Went to the cabana whee we saw our name (the three of them are the same )and put all our stuff down at it. We were there over an hour before the other people who rented cabana came down. Apparently one of the gentlewoman had said that he had a particular cabana (the one we were in) and started making a stink about. He never said anything to us but eventually spoke to a staff member who then came and spoke to us and had of switch cabanas. Moral of the story the hotel should have “assigned numbers” for the cabana when you rent them That way someone can’t make a big deal about which one is theirs. You get what you get.
The property was clean and staff was nice.
Stayed in July 2023
Reviewed: 19 July 2023
Dean
United StatesThat it’s valet only, these guys are great and fast but I like to be able to just get my car by myself. I’m a tipper and we were in and out a lot during our visit, so I spent more on parking and tipping than I did on anything else during my visit.
Location was fantastic you really can walk anywhere. The staff was so friendly from the valet, front desk, Restaurant, Bob and the grounds keepers. Everyone just really makes you feel like home.
Stayed in July 2023
Reviewed: 4 July 2023
David
United StatesThe third elevator was down. Fourth of July made the hotel a little busy.
Breakfast at banter was high quality and super convenient being in the hotel
Stayed in July 2023
Reviewed: 2 July 2023
Joseph
United StatesNo complimentry coffee after 730.. really 350$ room and cant get .40 cent coffee🙄 cleaning lady came by and was cleaning room next door my 5 yr old makes less noise doing the dishes
Stayed in July 2023
Reviewed: 24 June 2023
Elizabeth
United Statesthe hostess one morning was just not nice
clean and the people and good location
Stayed in June 2023
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