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Reviews of Canopy West Palm Beach - Downtown 4 stars

Trinity Place and South Dixie Highw, West Palm Beach, FL 33401, United States

#10 of 120 hotels in West Palm Beach

Guests' Choice

Review score

Based on 212 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.2

  • Facilities

    9.2

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 1 June 2024

    8.0
    It was a great experience and location was prime, a bit expensive & more than I would usually spend.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 3 nights
    • Submitted via mobile

    Pool was a bit on the green side first couple days last day looked much cleaner and clear. Pool party events need to be coordinated better, we were not able to swim first evening which was a disappointment since we just flew in and wanted to use pool that evening. Pool staff didn’t have same knowledge of what was going on or expected, they should know. Room was inconsistently cleaned. Beds made, but no new towels were placed out. Cleaner left a dirty cleaning towel in room.

    Location , amenities rooftop experience and pool with exceptions.

    Stayed in May 2024

  • Reviewed: 11 April 2024

    10
    Great Staff!
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I liked everything!

    Great Breakfast included!

    Stayed in April 2024

  • Reviewed: 9 January 2024

    9.0
    Nice spot. Good location. Very clean.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night

    complimentary coffee ended too early - I think at 7;30. Should go at least until 8 or 9 and would have been nice if check in person told us about the timing.

    Love the decor of the hotel and the room. Very clean and spacious rooms.

    Stayed in December 2023

  • Reviewed: 17 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    You could hear everything from the halls inside the room. Not good if you want to stay in and sleep. Lot of noise.

    Nice rooms, amazing shower.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    10
    Birthday Trip
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Na

    New and modern

    Stayed in November 2023

  • Reviewed: 4 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    The front desk was amazing. And they will personally text you to make sure your happy. I felt like my comfort was there priority, thank you my experience was a pleasure 🙏 ☺️

    It looks beautiful. I did enjoy my stay. I only wish I could have stayed longer

    Stayed in November 2023

  • Reviewed: 22 October 2023

    10
    Very comfortable and attractive surroundings
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    Specialty drinks at rooftop bar

    Spacious room; rain shower fixture; location to retail districts

    Stayed in October 2023

  • Reviewed: 2 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Pool towels were unavailable the whole time

    A mini all in one vacay with rooftop pool and bar.

    Stayed in August 2023

  • Reviewed: 27 September 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing. All good.

    Excellent modern hotel with top facilities.

    Stayed in September 2023

  • Reviewed: 25 September 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Tub - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    The property was very nice. Clean and organize.

    Stayed in September 2023

  • Reviewed: 25 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Corner King Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are not noise proof at all. I needed my sound machine. I could hear every single sound from the room next to me.

    Stayed in September 2023

  • Reviewed: 11 September 2023

    9.0
    Excelente hospedagem
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights

    Café da manhã a parte e pagar estacionamento

    Do transporte do hotel

    Stayed in August 2023

  • Reviewed: 9 September 2023

    9.0
    Wish I could have spent more time at the pool
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Cost of valet parking when there is no other parking option

    Rooftop bar and pool, size of rooms/bathrooms

    Stayed in June 2023

  • Reviewed: 5 September 2023

    8.0
    Absolutely recommended if traveling with a pet to West Palm Beach!
    • With a pet
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 1 night

    The only negative aspect for us was that as a guest, one can only set the desired temperature in the room, BUT cannot increase the fan speed in the room. My wife and I are both hot sleepers, so we like the room to be cold if possible. We first set the temperature at 70 degrees and mid-way thru the night, I got up to lower it to the lowest possible setting of 65 because we were both awoken by the temperature in the room. Later we noticed that the temperature had been set to 65, but the fan speed never increased. We tried to manually increase the fan speed but the "restricted" message came up. This same restricted message came up for all AC functions other than increasing or decreasing the set temperature.

    The hotel exceeded our expectations related to cleanliness, accepting our pet's visit and the decor of the room itself. Conveniently located in downtown WPB.

    Stayed in September 2023

  • Reviewed: 29 August 2023

    8.0
    Great
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I did not like that valet was pricey nor did I like how long I had to wait to be served and get my food from the restaurant.

    The atmosphere was simply amazing. I love the fact it is in the downtown area. The rooftop restaurant and pool was amazing.

    Stayed in August 2023

  • Reviewed: 23 August 2023

    10
    Really nice place, good vibe, nice rooftopbar and pool, good food and certainly a great place to be.
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 7 nights

    Really good breakfast. Lot's of choice and very good atmosphere.

    Stayed in August 2023

  • Reviewed: 20 August 2023

    10
    I typically stay Hyatt Place. The Canopy is a really nice alternative.
    • Business trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very Courteous Staff. I liked no gratuity out of pocket. Clean and well designed rooms.

    Stayed in August 2023

  • Reviewed: 19 August 2023

    10
    Overall the staff was friendly. Valet was on point. From luggage to shopping bags they was willing to assist. And the sh
    • Leisure trip
    • Couple
    • Corner King Room
    • Stayed 8 nights
    • Submitted via mobile

    Location was ideal walking distance to shops and fine restaurants. Banter restaurant at the hotel food was delicious and the waitress Hillary was very nice and helpful.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    10
    Amazing hotel with great facilities and polite staff.
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Doors were loud so you could hear when trying to sleep.

    Great amenities and helpful staff!

    Stayed in August 2023

  • Reviewed: 31 July 2023

    8.0
    I enjoy it. Great location and loved that they had a free shuttle to take us around the area.
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We rented a cabana and there are only three. We got to the cabana first in the morning. Went to the cabana whee we saw our name (the three of them are the same )and put all our stuff down at it. We were there over an hour before the other people who rented cabana came down. Apparently one of the gentlewoman had said that he had a particular cabana (the one we were in) and started making a stink about. He never said anything to us but eventually spoke to a staff member who then came and spoke to us and had of switch cabanas. Moral of the story the hotel should have “assigned numbers” for the cabana when you rent them That way someone can’t make a big deal about which one is theirs. You get what you get.

    The property was clean and staff was nice.

    Stayed in July 2023

  • Reviewed: 19 July 2023

    10
    Overall an amazing hotel for the money. I probably will not return though unless I know I’m not going to be in and out d
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Tub - Mobility Access
    • Stayed 2 nights
    • Submitted via mobile

    That it’s valet only, these guys are great and fast but I like to be able to just get my car by myself. I’m a tipper and we were in and out a lot during our visit, so I spent more on parking and tipping than I did on anything else during my visit.

    Location was fantastic you really can walk anywhere. The staff was so friendly from the valet, front desk, Restaurant, Bob and the grounds keepers. Everyone just really makes you feel like home.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    10
    Very nice hotel. Rooms were great. Pool and restaurants super nice to never have to leave hotel
    • Leisure trip
    • Couple
    • Corner King Room
    • Stayed 2 nights
    • Submitted via mobile

    The third elevator was down. Fourth of July made the hotel a little busy.

    Breakfast at banter was high quality and super convenient being in the hotel

    Stayed in July 2023

  • Reviewed: 2 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No complimentry coffee after 730.. really 350$ room and cant get .40 cent coffee🙄 cleaning lady came by and was cleaning room next door my 5 yr old makes less noise doing the dishes

    Stayed in July 2023

  • Reviewed: 24 June 2023

    10
    overall excellent people and value
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Tub - Mobility Access
    • Stayed 3 nights
    • Submitted via mobile

    the hostess one morning was just not nice

    clean and the people and good location

    Stayed in June 2023

Showing 1 – 25

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