Staff helpfulness variable.

View of Mississippi River is nice from rooms, rooms modern and straightforward, lobby and check in is a bit confusing with hotels connected and the check in desk at the Beale in the midst of the lobby with customers eating and drinking very close by.

Stayed in April 2024

The staffing in the diner was very friendly but there appeared to be only two people for the morning breakfast. The lack of staffing caused a line to build for check out and longer than expected delivery of food.

The location was great. Close to Beale Street and Civil Rights Museum. The facilities were very clean and staff very supportive.

Stayed in April 2024

The location was great and the facilities available were very good. We took advantage of the pool and game room.

Stayed in April 2024

N/A

N/A

Stayed in May 2024

Not an area for dogs to go to the bathroom. The bedside light on one side never worked.

Love the location & the staff was greT.

Stayed in May 2024

That I couldn’t open a window to let some fresh air in. Missed coffee/ tea in the room.

Clean, friendly staff and close to Beale Street.

Stayed in May 2024

There wasn’t anything outside of the smell in the hallway, and not being able to get any snacks after hours. Everything else was great!!

I loved the location, the view, and the style of the location.

Stayed in April 2024

Rooms are cleaned after the second day and although I specifically requested cleaning on the second day I never had my room cleaned for my entire three days stay. Some of the stuff especially in breakfast/cafe appear indifferent at best . But nevertheless a good choice and ideal location to explore downtown Memphis

Close to Beale Street. Beautifully decorated rooms. But to really worth choosing this hotel make sure you book a river view room. The Mississippi views especially during sunset are amazing

Stayed in May 2024

Room felt like an ikea display room. Nothing felt permanent.

Awesome location

Stayed in May 2024

The parking situation, it took a long time to get the car. The cost was enough for me to choose another hotel in the future.

The gym and fun lobby. The breakfast was different than expected.

Stayed in May 2024

Great location surprisingly very quiet street -though we stayed mid week. Great proximity to Beale street and river

Stayed in May 2024

The price of the food in the lobby was a bit outrageous

Location and the valet parking

Stayed in April 2024

No real breakfast

Situation, view on the Mississippi bridge, clean

Stayed in March 2024

The beds are not very comfortable. We stayed on the 10th floor, so there wasn't hot water for very long while showering. Breakfast included needs to be specified as to what that includes and not overcharge guest if they ask the server, and they said everything was included. Make the menus with asterisks that signify it's included.

The quirky vibe. Loved the happy hour and pool table. Very close to Beale Street, the trolley, and restaurants. The staff were incredibly nice and helpful!

Stayed in March 2024

Pay for parking.

Healthy foods available at all times. Location is perfect! You can walk next to the river or enjoy music on Beale Street. The staff is excellent.

Stayed in April 2024

More storage space, lack of Housekeeping entire stay.

Funky looking hotel, delicious breakfast, central location, walking distance to most places, Uber needed to Gracelands.

Stayed in April 2024

Noise air conditioning

Great location

Stayed in April 2024

The restaurant was closed, the rooftop bar was closed, and the restaurant/bar that was open closed early. Additionally the parking is expensive valet only. You can choose to stay at a parking garage across the street but it is daily charge… also expensive

New, modern, clean, friendly staff

Stayed in April 2024

We had a major problem with the housekeeping service. We stayed for three nights and we did not have our room cleaned. We advised the front desk person once in the first day and they only gave us clean towels, but they did not removed the wet ones. On the second day, we asked for a housekeeper when we are leaving for the day walk, asked again when we ente for dinner and etc… and we never had the room cleaned. We left after three nights and the problem was not solved. This is not the comfort you expect when staying in a Hotel.

The location was fantastic, the room as great and the staff very pleasant

Stayed in April 2024

Rooms are small, there is no closet, the king size bed is actually a queen size, cleaning is on request and very superficial

Nice refreshes design, urban chic and vintage, central location, breakfast included

Stayed in April 2024

We weren’t informed that the key fob was needed to operate the lift and we got stuck in it.

Funky

Stayed in April 2024

THE PARKING. It was a literal nightmare. I read reviews and didn’t believe it could be THAT bad. I was wrong. Expensive, inconvenient, and problematic all the way around. The overall staff experience was excellent until checkout. Was asking the person checking us out some questions about the bill and without warning, they walked away when I was mid sentence. They came back but it was odd and rude. Other than those things, it was a great stay.

It was very clean, up to date, and just an all around gorgeous place

Stayed in April 2024

the breakfast meals and prices

The room and the view and LeTare Was absolutely great/wonderful

Stayed in April 2024

We called the hotel prior to arrival to ask about parking arrangements and staff we unable to give any information The hotel is quite new and some staff were unsure about what they were doing so service was slow

The location is great..close to Beale street and the river and within walking distance of many of the attractions in Memphis We walked to the Peabody to see the duck march and to Sun studios There is a multi story car park across the road. We got an Uber from the hotel to Graceland

Stayed in March 2024