The only suggestions I might offer would be the addition of a “convenience store” for sundries and perhaps some modified room service for drinks/ice etc.

The decor was really eye catching and unique. My room was small but exactly enough room for my stay. Everything was clean and well maintained.

Stayed in June 2024

The rooms were perfect for myself being a solo traveller however for a couple the room maybe a little on the small side.

CitizenM is nicely located downtown LA, it’s modern and vibrant. The hotel is fresh, bright and very clean. My bed was very comfortable! staff are friendly, always polite, helpful and happy. I would definitely return next time I stay in LA.

Stayed in June 2024

There was no coffee maker in the room

Nice location with nearby restaurants and shops Helpful staff Clean room and facilities All control in the ipad or your phone Amazing lobby with books everywhere

Stayed in June 2024

There’s no luggage carts to make it easier for residents to get their bags up when checking in and down when they check out

Stayed in June 2024

Room sizes to small

Nice staff

Stayed in June 2024

The tiny bedrooms, the bed and pillows

The lobby

Stayed in June 2024

Nothing

Everything

Stayed in June 2024

Everything .great area..clean excellent customer service

Stayed in June 2024

Room was a bit small for two persons. The sink didnt have any filter to block any small accesories to fall into its hole. Since the vanity table was small, i accidentally dropped 2 bracelets that fell right through the sink hole (very sad) since both had sentimental value- diamond bracelet from my partner and gold rosary bracelet from my grandmother who passed away. I did report it to the hosuemaid but she didnt understand english. The hotel also did not have dedicated parking which made it a bit of a challenge for us every night after activities outside the hotel.

We like the hype modern interior and how the place and our room was kept very clean. The property had very good security too

Stayed in May 2024

No parking

The vibe, location and staff.

Stayed in April 2024

This corner of downtown Los Angeles is transitional, at best. Drug addicts openly using in the street within 3 blocks. Would not walk more than five minutes outside the front door at night and definitely not alone.

Citizen M does the living room and co-working space in lieu of a lobby wonderfully ... and this location is particularly attractive. Like the connectivity and tablet in the room. Tight quarters but comfortable bed. Staff is helpful, friendly and professional. Outstanding food court a five-minute walk away.

Stayed in April 2024

Didn’t have much food or drinks to buy. ( a bit expensive)

It’s clean and quiet. Also the art on the main floor was pretty.

Stayed in May 2024

the staff when we arrived

the staff when I was leaving, a black man

Stayed in May 2024

Location is quite near to Skid Row, a few vagrants outside hotel asking for food and money. It was quite shocking for us.

Large and comfortable bed. Lights and blinds could be controlled by ipad, it was really cool!

Stayed in May 2024

No Complains .

The Bar Was Amazing

Stayed in March 2024

The iPads for ordering food in the room are a great tool, but my food was apparently ready to go and prepared in the kitchen but just sat there for 20minutes because the order tracking said it was still being prepared. Not a huge issue, just putting this here to suggest improving communication a bit.

Fun to stay at, clean, convenient.

Stayed in May 2024

Nothing.

Location was great, beds and pillows are among the best. Breakfast was great, love the decor of this place.

Stayed in May 2024

Nothing

The hotel staff were very kind. When I couldn’t find a mailbox and was having trouble, the hotel staff kindly explained where the nearest one was located. The room was very clean, and it was refreshing to control the lighting and air conditioning with an iPad. I was very satisfied with the cleanliness of the bathroom, including the shower room. The lobby was stylish as well. It was reassuring from a security perspective that a room key was required to enter the hotel.

Stayed in May 2024

No complaints of any note. Everything beyond expectations.

breakfast was good range, ample and satisfying. Liked the modern decor. mood lighting in bedroom was relaxing.

Stayed in April 2024

Neighborhood

Pop art style

Stayed in May 2024

This hotel had a very beautiful view amazing food service, amazing bar, and breakfast no complaints whatsoever

Stayed in May 2024

My only issue is the location - the immediate neighborhood is very unappealing and I would not be comfortable walking that section of Spring Street at night. I noticed they had a staff member outside in the evening but not enough to feel confident walking down the street.

Its a great affordable business hotel that provided me with all that I needed for a 5-day stay. Good daily breakfast and very friendly staff.

Stayed in May 2024

I was told that I would have free parking and I was charged $75 dollars!

The entire facility was beautiful and and peaceful!

Stayed in May 2024

I only stay in hotels with peloton bikes. This hotels has two but one is broken.

Good value. Great location small rooms but big public space.

Stayed in May 2024