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Reviews of Clarion Pointe Richmond North near University 3 stars

1751 Lexington Road, Richmond, 40475, United States

#6 of 13 hotels in Richmond

Guests' Choice

Review score

Based on 464 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.3

  • Facilities

    7.7

  • Staff

    8.6

  • Value for money

    8.1

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 21 May 2024

    9.0
    Fix the phone service
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We got 3 calls in the night

    Clean

    Stayed in May 2024

  • Reviewed: 24 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We had a handicap room. It wasn't our choice. Tried to get it changed but was unable to do so.

    Easy to find and very convenient.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Nice stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It seemed it was showing its age. Other than that it was ok.

    The location was great. We got in as a late arrival so did not do much, as we left early the next day.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The exhaust fan in the bathroom was noisy

    Quite comfortable with a good breakfast

    Stayed in April 2024

  • Reviewed: 31 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I booked on booking.com however when I got to the hotel they didnt have the room that I booked so they put me in a handicapped room.

    The property was a great location and the staff was friendly.

    Stayed in March 2024

  • Reviewed: 15 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was nice

    Good

    Stayed in February 2024

  • Reviewed: 15 January 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom

    Friendly front desk staff

    Stayed in January 2024

  • Reviewed: 6 December 2023

    9.0
    All in all it was pretty good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hallways smelled like Marijuana.

    Did not eat breakfast

    Stayed in December 2023

  • Reviewed: 28 November 2023

    8.0
    Quick stop on our way home.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The handicap shower was a joke. No way you would get a wheel chair in there. Barely room to turn around.

    It was easy to get to from the interstate. We were just passing through.

    Stayed in November 2023

  • Reviewed: 13 November 2023

    9.0
    Very good place to stay!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Check in was smooth, the staff was very friendly and helpful. Our room was clean and comfortable. Great location, several restaurants to choose from in very close proximity. I would definitely recommend!

    Stayed in November 2023

  • Reviewed: 4 November 2023

    9.0
    Great location; Competitive Pricing; Friendly, Professional Staff, Comfortable and Quiet Stay!
    • Solo traveller
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Small items—room could have used more detailed vacuuming. Otherwise, clean and comfortable. Design and Midernization—Small bathroom. Shower could be modernized, no tub. Limited counter space around sink area. No closet, shelves. Exterior, hanging space.

    Comfortable, nice beds, good breakfast, friendly-family oriented staff. TV. Plenty of parking. Location. Competitive pricing. Betty Johnson and Olivia Foster outstanding staff!

    Stayed in November 2023

  • Reviewed: 30 October 2023

    7.0
    From the check-in that was lengthy due to the clerk’s inability to find our reservation, even with the full info in prin
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was not clean. There was a significant amount of mold growing between the countertop and the sink vessel in the corners; the under counter area, walls, floor, and pipes, was dirty; and the corner formed by the tub and the door was filthy. There was what appeared to be old urine on the base of the toilet. We did not discover all this until we had settled in for the night. Additionally, the toilet was the size of those used in primary schools and was entirely too low to negotiate safely.

    The location was good.

    Stayed in October 2023

  • Reviewed: 28 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Needs some updating

    Location

    Stayed in October 2023

  • Reviewed: 17 September 2023

    9.0
    Great value safe location great Mexican food next door
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Shower only but water was nice and hot

    Clean quiet great gym I didn't make it to the pool breakfast was great

    Stayed in September 2023

  • Reviewed: 26 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    Room was large and confortable. Very clean, Staff was excellant. Bathroom was small. Breakfast was pretty basic and hot food was only served one day during our stay.

    Stayed in August 2023

  • Reviewed: 27 July 2023

    8.0
    Great hotel for the price.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was a dirty towel left behind on the floor of the closet from the previous occupant.

    The staff was incredibly helpful and friendly. The rooms were actually quite large. There was a good size pool.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    9.0
    Was a great place for the price.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I just wish it had a pool

    Everything was great. I’m super picky and this place was everything it said it was. clean. safe. comfortable.

    Stayed in July 2023

  • Reviewed: 7 July 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I loved that the rooms were very clean, and they smelled so good!! Also the hotel staff were very friendly!

    Stayed in July 2023

  • Reviewed: 14 June 2023

    9.0
    Superb
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    it’s was nice

    Stayed in June 2023

  • Reviewed: 5 June 2023

    8.0
    Our trip was enjoyable stay thanks to the staff for being so pleasant; EVERYONE.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool wasn’t opened. They were working on it but that was one thing we were looking forward to.

    We s here because of recent reviews and how close it was to EKU for Special Olympics. The staff was awesome. Everyone was nice and helpful. Even when the lady got overwhelmed with the lobby becoming fully so quickly. She didn’t miss a beat. Very nice and quick. I do hope they pay their staff decent pay. cleaning. There was someone cleaning the whole time we was there. Cleaning staff was nice. I was seeing staff circulating the halls or outside cleaning. Breakfast was good. There was a sweet older lady taking care of it for us. She busted her butt keeping things filled for us. There is enough restaurants near by you have a choice. Our room. We got double Queen. I forgot pictures of the room but it was clean. Bedding it white. Mural on walls behind bed. Pillows and bed was comfortable. Bathrooms were a little small but clean as well. Room temperature was pleasant. Air worked great. Clean and comfort with things in 10 minute drive to go eat. Great hotel but mostly the staff was great, nice, and easy to talk to. The only disappointment thing I have was the pool wasn’t opened. My son was so anxious to swim while there. They were working on getting the pool opened but our stay ended before that happened. Again not a issue with me but if my son had to say. It was. 😁 Kids Our stay was June 2nd-4th.

    Stayed in June 2023

  • Reviewed: 29 May 2023

    9.0
    very clean, friendly and considerate to their customers
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    very nice and when they heard my mom and I had both had knee replacements and mine was recent they relocated us to the first floor and right beside each other. very considerate of them!

    Stayed in May 2023

  • Reviewed: 27 May 2023

    9.0
    It was wonderful
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 2 nights

    There were two Clarion facilities next to each other and they weren't differentiated from each other. Luckily, I chose the right one to stop and ask where my reservation was located.

    Stayed in April 2023

  • Reviewed: 24 May 2023

    9.0
    seem less
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good bed good breakfast kind people working there

    Clean modern good bed

    Stayed in April 2023

  • Reviewed: 20 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hair in the shower.

    The entire staff was friendly and helpful.

    Stayed in May 2023

Showing 1 – 25

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