4770 Plaza Drive, Irving, TX 75063, United States
#52 of 86 hotels in Irving
Guests' ChoiceBased on 741 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
8.4
Facilities
7.6
Staff
8.4
Value for money
7.9
Free WiFi
8.5
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End of dialog contentReviewed: 16 May 2024
Roche
United Statesnothing
Like the shuttle
Stayed in May 2024
Reviewed: 9 May 2024
Frank
AustraliaSignage to restaurant/bar and size could be improved
Breakfast good. Took a while to locate the room.
Stayed in April 2024
Reviewed: 5 May 2024
Marilyn
CanadaMy room wasn’t properly cleaned. The shower sprayed water everywhere in the tiny bathroom.
Convenient and close to the airport
Stayed in May 2024
Reviewed: 19 April 2024
Frances
United StatesThe Shuttle bus was awful, We called and they said they were on the way 45 minutes later they arrives and drove around the airport 45 more minutes. We were told when we called the front desk that they come on demand The restaurant was meh, shoved in a corner down a long maze of hallways. Service times of 45 minute wait if we ordered food.
Check in went well
Stayed in April 2024
Reviewed: 4 April 2024
Grant
United StatesI like the fact that they had a restaurant on site.
Stayed in March 2024
Reviewed: 23 March 2024
Cassandra
United StatesCarpet too think and old in ADA accessible room
Location, value, restaurant & services.
Stayed in March 2024
Reviewed: 14 March 2024
Daniel
United StatesThe pool and hot tub could have been a bit cleaner . The overpriced food at the in-house restaurant was terrible. Other than that, it was a very pleasant stay.
It's a very nice place to stay.
Stayed in March 2024
Reviewed: 26 February 2024
Spencer
United StatesThe shuttle service pick up from the airport took a long time 30-45 mins and there was lukewarm water only when we took showers
Convenient, plus over other hotels is the free 24hr shuttle service,
Stayed in February 2024
Reviewed: 30 January 2024
Eric
United StatesThe shower was not clean; it was surface level clean but the whole thing needs a deep clean. Hot water was relatively tepid; I prefer a much hotter shower especially after air travel. Some of the outlets were loose so my chargers weren't connecting properly; the arm on the desk chair was worn and partially torn off. Just a general neglected feel to the facilities and a disappointing shower (that's a big factor for anyone traveling)
The entire staff, front desk, housekeeping, shuttle drivers, were all super friendly and helpful and that goes a long way. The issues I had are totally fixable with a little time and attention.
Stayed in January 2024
Reviewed: 28 January 2024
Thomas
United StatesI called the hotel upon arrival at the airport and the staff provided clear directions to find the shuttle service. She then alerted the driver who waited a few minutes for us to get there. Great shuttle service. Friendly helpful staff.
Stayed in January 2024
Reviewed: 8 January 2024
Anthony
Belgiumthe bathroom was quite old and needed to be redone
Convenient and close to the airport, great to be able to use the shuttle
Stayed in January 2024
Reviewed: 15 December 2023
Cache
United StatesNice clean and quiet! The staff was nice. A few places to eat around but nonetheless, still a good hotel.
Stayed in September 2023
Reviewed: 12 November 2023
Lindsay
CanadaYou have to call to organize the shuttle It doesn’t just run. We waited a good hour after we called and organized ours. Day staff was nice but seemed annoyed with us. Night staff was fantastic.
Facilities were great, clean and close to the airport. They do have a 24 hour shuttle.
Stayed in November 2023
Reviewed: 22 October 2023
Michelle
United StatesRun down
Close to airport
Stayed in October 2023
Reviewed: 8 October 2023
Ann
United StatesLocation, clean, quiet.
Stayed in September 2023
Reviewed: 27 September 2023
Marty
United StatesGreat breakfast and dinner
Stayed in September 2023
Reviewed: 13 September 2023
Jaime
United StatesServe breakfast earlier. People typically stay close to an airport for early flights 7am is too late for me. 630 to at least grab something and eat in 10 minutes as the shuttle leaves at 6:55. Very disappointing Also bottom sheet was so wrinkled I thought it had been used
The staff was absolutely wonderful!
Stayed in September 2023
Reviewed: 1 September 2023
Lisa
United StatesI have no complaints
Airport close
Stayed in August 2023
Reviewed: 31 August 2023
Daniel
United Statesgreat value for a quick 7hr layover for a morning flight
Stayed in August 2023
Reviewed: 27 August 2023
Tj
United StatesClose proximity to DFW. Late arrival at 1 am without selling my rooms out. Shuttle to the airport. Hot shower.
Stayed in August 2023
Reviewed: 23 August 2023
Alfred
Costa RicaRooms need renovation.
Location
Stayed in August 2023
Reviewed: 14 August 2023
Mathew
GermanyClose to the airport. Friendly staff. Clean room. Free shuttle to the airport that picked us up very early in the morning at 4:45
Stayed in August 2023
Reviewed: 10 August 2023
Ylli
United StatesNo air conditioning in stairwells, elevator, and pool room. Average temp in Texas at the time was 102.
Location was very close to airport and it was quiet
Stayed in August 2023
Reviewed: 31 July 2023
Samantha
United StatesNot having free breakfast.
The room was great but the bathroom could have been cleaned better. I found hair in the tub. I just cleaned it myself. I used to be housekeeping so I like it just right especially the bath room.
Stayed in July 2023
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