1360 West Mall Drive, Cleveland, OH 44114, United States
#27 of 74 hotels in Cleveland
Guests' ChoiceBased on 356 hotel reviews
8.2Cleanliness
8.7
Comfort
8.8
Location
9.3
Facilities
8.6
Staff
8.8
Value for money
7.7
Free WiFi
7.5
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End of dialog contentReviewed: 19 May 2024
Mahoney
United StatesVery close for sporting events.
Stayed in March 2024
Reviewed: 13 April 2024
Clatterbuck
United StatesWe paid for a lake view corner room, but we're out in a city view corner room.
The restaurants were good with fair prices and the location was outstanding
Stayed in April 2024
Reviewed: 26 March 2024
Brittinie
United StatesPaying for parking and internet was a bummer.
King room overlooking Lake Erie. The sunset was beautiful.
Stayed in March 2024
Reviewed: 26 February 2024
Reeves
United StatesWe have stayed here 7 years back to back for the tattoo convention every year. The price has sky rocketed over the years including parking. Also the facility has "changed its policy" when paying and I was never informed or notified. I typically always pay cash and pay extra for incidentals which I typically get back upon check out. I was told I can no longer do that due to new policy or I needed to find somewhere else to stay even though I've had this hotel booked for months. When told this, the gentleman made me and my wife feel incompetent and made us question if we wanted to continue with our check in. Then when checking out I was asked if I wanted to pay cash for my stay like I do any other time as though the "new policy" was never a thing.
Location is great, especially being across the street from the convention center. The Marriott is very accommodating and clean.
Stayed in February 2024
Reviewed: 17 February 2024
Michelle
United StatesThe tv in my room did not work
Stayed in February 2024
Reviewed: 2 January 2024
Yaryna
United StatesIn order to use your car, toy have to call to the reception, and they are going to bring the car over. The heater was just awful, I don't know from what century it was, but it was a pain in the back to deal with it and to put and hold the temperature that is comfortable for us.
The location is nice. Food was good, slightly expensive though. Pretty clean, but I would pay more attention to that.
Stayed in October 2023
Reviewed: 31 December 2023
Cassandra
United StatesBathrooms a bit worn, not very good coffee in rooms,
Location & staff, comfortable beds
Stayed in December 2023
Reviewed: 9 December 2023
Rini
IndonesiaInternet is slow. No toiletries provided. No slipper. No microwave oven. No coin laundry.
Hotel is well-placed.
Stayed in December 2023
Reviewed: 2 December 2023
Christine
United StatesOdd location- tough to find parking garage- felt like an intentional oversight to FORCE valet. We finally found the entry and parked ourselves.
Helpful staff and comfortable bed
Stayed in October 2023
Reviewed: 13 November 2023
Leyla
United StatesCheck in guy had a little attitude
Stayed in November 2023
Reviewed: 12 November 2023
Suzanne
United StatesAdd on fees are exorbitant- must pay for Wi-Fi as a guest, must valet car ($40 per day!). Nickel and diming guests in Cleveland and not even a luxury hotel.
Great location. Great amenities located in hotel - restaurants, shop, barber.
Stayed in November 2023
Reviewed: 11 November 2023
Kaylee
United StatesHotel room was not that clean. Stains on the pillows and on furniture. You can tell the fixtures were not wiped down previously cause all the fingers prints and markings.
Great location. Lobby looks very clean and nice
Stayed in November 2023
Reviewed: 31 October 2023
Karen
United StatesCheck out clerk
Good, big portions
Stayed in October 2023
Reviewed: 22 October 2023
Friday
United StatesNo free breakfast
Property was nice in a convenient location
Stayed in October 2023
Reviewed: 29 September 2023
Jeff
United StatesThe price for food & drinks was outrageous.
Upscale and great location.
Stayed in September 2023
Reviewed: 25 September 2023
Mark
United StatesSelection
Decent
Stayed in August 2023
Reviewed: 20 August 2023
Karen
United KingdomThe room service was ok but could have been better. It was a little like Uber eats from a near by deli not from a 4 star hotel kitchen
Great position and great views
Stayed in July 2023
Reviewed: 3 August 2023
Richmond
United StatesOur bed was not comfortable
Beautiful downtown location with incredible views
Stayed in July 2023
Reviewed: 22 July 2023
Karen
United Statesnothing, all good
cleanliness and location, friendly helpful staff
Stayed in July 2023
Reviewed: 7 July 2023
Kristin
United StatesNo problems!
Location, staff and customer service were amazing..no unhappy staff!! Clean rooms!
Stayed in July 2023
Reviewed: 6 July 2023
Blanton
United StatesPillows. Glasses in the bathroom. The plastic ones are cheap and won't support standing a toothbrush up in it. Cheap! Cheap!
Good breakfast. Good ambience around the bar. Room was better maintained than my last stay. Housekeeper was excellent.
Stayed in June 2023
Reviewed: 3 July 2023
建航
ChinaNo free Wifi; signal of mobile phone is also not good
Stayed in July 2023
Reviewed: 1 July 2023
Christine
United KingdomLovely staff, good food and comfy beds.
Stayed in June 2023
Reviewed: 30 June 2023
Lisa
United StatesWiFi was terrible
It was very comfortable
Stayed in June 2023
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