501 Post Street, Union Square, San Francisco, CA 94102, United States
#6 of 221 hotels in San Francisco
Guests' ChoiceBased on 694 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.4
Facilities
9.1
Staff
9.3
Value for money
8.8
Free WiFi
8.8
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End of dialog contentReviewed: 31 May 2024
Kern
United StatesA bit awkward to get into initially, but it's a SF Union Square area hotel... It comes with the territory. I didn't like the high-pressure time-share sell-job that occurs at check-in. No thank you!!! Sure, mail me information, but don't pressure/push people when they arrive. That is very UN-welcoming.
Everything was great. SF city locations can always be a bit challenging to get to/fro, but once we managed to pull into the auto entrance, our stay was near perfect.
Stayed in May 2024
Reviewed: 30 May 2024
Sheena
United StatesSuch a cute and nice hotel. I came here with my daughter 2 times when she was 3. This Third time she is 6! And just as great. The rooms are always so clean and comfortable. Most rooms come with a couch too, as well as a fridge and microwave. All things not very common at other hotels without extra charge. The jacuzzi was fun! Small and inside, but we got it at a time with no people. The complimentary coffee and tea were wonderful! Along with the lounge which you can eat, hangout, drink coffee and tea inside or out on the rooftop balcony. Im a barista, and the drip coffee was actually SO good! The staff is always SWEET and amazing! The parking is the best deal and the bellmen are incredible. And they had a cute photo op background!! Big thanks to Joe the bellman for becoming friends with my 6 year old. She loved playing with you while we waited. Thank you!
Stayed in May 2024
Reviewed: 25 May 2024
James
United KingdomThe gym/fitness facilities were basic
Great room and facilities, more like an apartment than a hotel room. Only thing missing was a restaurant Staff very friendly. Free coffee.
Stayed in April 2024
Reviewed: 21 May 2024
Luiz
GermanyI did not feel safe walking around the hotel in the evening and I believe that could be informed during the check-in. The hotel has a really good rooftop, which I believe should be allowed to smoke.
The room was quite big and the bed really comfortable. The bathroom was clean and comfortable. In general, everything looked well cleaned.
Stayed in May 2024
Reviewed: 20 May 2024
Terrance
United StatesThe AC was on when we entered the room. I lime cool weather but it was freezing.
Everything was great
Stayed in May 2024
Reviewed: 20 May 2024
Adrian
United KingdomWindows need attention - noise from streets below but couldn't close the window fully. Some very sorry looking homeless people in the vicinity.
Spacious, comfortably furnished room. Lovely bed, really good mattress. Good furnishings including lighting, sofa, pictures on walls. Shower worked very well. Good to have coffee machine, coffee pods so much better than Nespresso type that you get in Europe. Also handy to have fresh tea and coffee in the penthouse Club room. Staff were super friendly and helpful. Some very good diners nearby for breakfast. Handy for Union Square and access to trams.
Stayed in April 2024
Reviewed: 19 May 2024
Vivian
GuamFor a longer term residence hotel it didn’t have certain amenities like a small kitchenette. It did have a small refrigerator and a microwave, though no sink or utensils. There also was not a lot of places to unpack suitcases for two people.
Staff were excellent. Room was bright and felt new.
Stayed in May 2024
Reviewed: 18 May 2024
Frederick
United StatesArrived late, so a mini bar would have been a plus. But the room has a fridge.
Recently renovated the Donatello is conveniently located. Good restraunts and entertainment within walking distance. Highly recommend. Rooms are large and sumptuous. Bigger than a NYC studio apartment.
Stayed in May 2024
Reviewed: 17 May 2024
Ran
IsraelIt’s a bit old worldy, you can hear noise from the corridor
Really large rooms, very comfortable beds, nice bath, great location close to Union Square
Stayed in May 2024
Reviewed: 15 May 2024
Carlos
United StatesThe location is great and the rooms are spacious and comfortable
Stayed in February 2024
Reviewed: 15 May 2024
Colleen
United StatesAmazing people, property and ambiance.
Stayed in April 2024
Reviewed: 15 May 2024
Robert
United StatesNo room service
Stayed in May 2024
Reviewed: 14 May 2024
Cláudia
PortugalThe service was very good, the room spacious and the location very convenient.
Stayed in May 2024
Reviewed: 14 May 2024
Dill
United Stateslocation
room
Stayed in April 2024
Reviewed: 14 May 2024
Stan
AustraliaThe bed was comfortable and I was able to have a good sleep without a sore back
Stayed in May 2024
Reviewed: 26 April 2024
Joanne
AustraliaWas in a great location easy access to everything by foot or public transport. The room was clean and spacious, comfy bed.
Stayed in April 2024
Reviewed: 25 April 2024
Arlene
PhilippinesNo bidet in the toilet
staff! Location! size of the room
Stayed in April 2024
Reviewed: 22 April 2024
Jim
United StatesClub Donatello is in a great location. The staff were very friendly and helpful.
Stayed in April 2024
Reviewed: 10 April 2024
Ltswrktgthr
BelgiumFriendly and helpful staff, the roof terrace was very nice. Valet service and parking were super for this location. Rooms were large and well equipped. We specifically liked the fact that this was near Union square and the cable cars.
Stayed in April 2024
Reviewed: 8 April 2024
Leslie
PhilippinesThe lobby design can be improved.
Friendly staff.
Stayed in April 2024
Reviewed: 8 April 2024
Thomas
AustraliaSome street noise
Spacious room, centrally located, close to Cable Car, Union Square and restaurants. Friendly and helpful staff. The club on the top floor was a handy facility during our stay and after check out. Comfortable bed.
Stayed in April 2024
Reviewed: 28 March 2024
C
United StatesEveryone from the minute we walked in was so nice! The facilities and amenities were beyond. It’s a total vibe.
Stayed in March 2024
Reviewed: 25 March 2024
Marc
FranceNo breakfast at the hotel. But location means you can easily find something nice nearby, so it's fine.
Very good city centre location. Nice, spacious room with extremely comfortable bed, couch, desk, fridge, microwave and coffee machine! Very nice bathroom as well.
Stayed in March 2024
Reviewed: 25 March 2024
Valerie
United StatesNoise levels were pretty high from the street especially garbage night which was late on Tuesday evening.
Room was great, spacious. Very clean. Location was great.
Stayed in March 2024
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