12031 Lackland Road, Maryland Heights, MO 63146, United States
#17 of 23 hotels in Maryland Heights
Guests' ChoiceBased on 417 hotel reviews
6.5Cleanliness
6.8
Comfort
7.0
Location
7.7
Facilities
6.7
Staff
7.8
Value for money
6.8
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 April 2024
Heather
United StatesEnforce non smoking Shampoo carpets Clean bathrooms better
Breakfast was fantastic. Lots of choices and very clean Bed was uncomfortable Room smelled liked marijuana. Every morning the hallway smelled like smoke even though all rooms were non smoking
Stayed in April 2024
Reviewed: 8 April 2024
Vickie
United StatesOne morning was told my the front desk clerk that breakfast was over but it was actually still going on.
Location
Stayed in February 2024
Reviewed: 2 April 2024
David
United StatesThere was an almost choking smell of people smoking pot at the grilling area out front. The smell of weed gives my wife anxiety, so we almost didn't stay the night, but she held her breath and powered through. Otherwise, the carpet in our room had a few stains.
Stayed in April 2024
Reviewed: 29 March 2024
William
United StatesNothing
Breakfast
Stayed in March 2024
Reviewed: 22 March 2024
James
United StatesThere was a metal piece sticking out on the bed frame, and I would scratch my leg if I wasn't paying close attention.. There was no hook on the bathroom door for robes/clothes, and the shower was different, so we had to ask for help; no information about operating tv remote.
The bed was comfortable, and the breakfast was good. Location was convenient to family and to worship service.
Stayed in March 2024
Reviewed: 4 March 2024
Frances
United StatesThere were bugs in the bathroom! And it had no shampoo/conditioner. The TV remote was not working so we had to call for help
Stayed in February 2024
Reviewed: 26 November 2023
Snigdha
United StatesNo cultary
Clean
Stayed in October 2023
Reviewed: 5 November 2023
Joshua
United StatesNo trash cans in the entire room. Tub got clogged and backed up. Some mold in the tub.
Great breakfast.
Stayed in November 2023
Reviewed: 23 October 2023
Susan
United StatesSmelly Dirty floors No coffee No kindness from any staff
Location
Stayed in October 2023
Reviewed: 20 October 2023
Rachelle
United StatesThere was a bad smell in the hallways of the 1st and 3rd floor
The room was clean
Stayed in October 2023
Reviewed: 30 September 2023
Carol
United StatesRundown, dirty carpets and walls, leaky faucets in the bathroom, wonky electrical outlets, small pieces of trash in the hallways.
The location was convenient.
Stayed in September 2023
Reviewed: 6 September 2023
Charles
United StatesCurtains did not expand across full windows, letting through very bright lights at night through the sheers. Rooms never made during 3 night stay, had to request additional towels. Kitchen/eating area closed one morning, no full breakfast, only limited offerings in hotel foyer.
Beds very comfortable, provided good sleep. Air conditioning top notch.
Stayed in September 2023
Reviewed: 6 September 2023
A
United StatesThe "continental breakfast" consisted of muffins and apples, our microwave in the room didn't heat up anything, beds were hard, AC was off and on all night and wouldn't run consistently. Also, our toilet paper holder didn't even have a rod in it to hold the toilet paper. Overall, not the best experience
Stayed in September 2023
Reviewed: 20 August 2023
Angela
United StatesCalled down to get our bed fixed as we noticed it was broken as soon as we got there. Maintenance came to look and said they would come replace the bed and they never came back.
Staff was friendly enough
Stayed in July 2023
Reviewed: 20 August 2023
Karen
United StatesOne room was dirty
Close to city, good breakfast
Stayed in June 2023
Reviewed: 18 August 2023
Uhlms
United StatesFriendly staff
Stayed in June 2023
Reviewed: 1 August 2023
Michael
United StatesI had a question to ask the front desk after we were checked in in our room. I had to wait for a gentleman checking in three rooms. And it took just forever. I am a patient person but this was ridiculous. I was there for almost 25 minutes and there were three people behind me. I finally had to leave. They were severely understaffed at the desk.
The room was big and clean and I had a wonderfully large pool
Stayed in July 2023
Reviewed: 1 August 2023
Judith
United StatesWe needed to be out of our house for the night. Comfort Inn was close by and reasonably priced and clean.
Stayed in July 2023
Reviewed: 25 July 2023
Laura
United StatesCarpets in public areas need replacement and the hall had a strange smell.
Bed was comfortable. Room was nice and clean with a pleasant smell. Breakfast bar was tasty and better than expected. I think the breakfast bar was so successful because of the friendly and diligent attendant, she did a great job! Good selection of hot food.
Stayed in July 2023
Reviewed: 17 July 2023
Donna
United StatesSmelled like an ashtray
Stayed in July 2023
Reviewed: 10 July 2023
Ricky
United StatesCarpet was dirty all through hotel, elevators smelled like as garage, beds were not comfortable,
Friendly staff, great breakfast
Stayed in July 2023
Reviewed: 4 July 2023
Robinson
United StatesNoisy elevator lol
Staff was extremely friendly!
Stayed in July 2023
Reviewed: 23 June 2023
Petersen
United StatesThey have 4 entry doors but you could only come in front door and all the parking is at back if building, when we got in the room there was bread crust on carpet and hair in bathtub.
Beds were comfortable, price was right
Stayed in June 2023
Reviewed: 19 June 2023
Krista
United StatesBreakfast was outstanding! The blonde haired breakfast host was wonderful and took extra time to walk my son over to ice machine to fill up his water jug before his soccer tournament. All of the employees that we came in contact with were very kind and helpful! We also really enjoyed the awesome swimming pool. Overall the carpet needs desperately to be replaced! It appeared everywhere old and stained. The hotel and rooms were clean but because of the stained carpet it really made the hotel feel dirty. However, it smelled good. With some updates to the hotel including better mattresses in would be very nice!
Stayed in June 2023
Mystic, USA
Ribadesella, Spain
Clearwater Beach, USA
Vienna, Austria
Iaşi, Romania
Polis Chrysochous, Cyprus
Seminyak, Indonesia
Bellagio, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content