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Reviews of Comfort Inn St Louis - Westport Event Center 3 stars

12031 Lackland Road, Maryland Heights, MO 63146, United States

#17 of 23 hotels in Maryland Heights

Guests' Choice

Review score

Based on 417 hotel reviews

6.5

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    7.0

  • Location

    7.7

  • Facilities

    6.7

  • Staff

    7.8

  • Value for money

    6.8

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 10 April 2024

    5.0
    The room served its purpose for our stay. It would be better if they were cleaner
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Enforce non smoking Shampoo carpets Clean bathrooms better

    Breakfast was fantastic. Lots of choices and very clean Bed was uncomfortable Room smelled liked marijuana. Every morning the hallway smelled like smoke even though all rooms were non smoking

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    One morning was told my the front desk clerk that breakfast was over but it was actually still going on.

    Location

    Stayed in February 2024

  • Reviewed: 2 April 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    There was an almost choking smell of people smoking pot at the grilling area out front. The smell of weed gives my wife anxiety, so we almost didn't stay the night, but she held her breath and powered through. Otherwise, the carpet in our room had a few stains.

    Stayed in April 2024

  • Reviewed: 29 March 2024

    8.0
    Location location location
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Breakfast

    Stayed in March 2024

  • Reviewed: 22 March 2024

    7.0
    Overall, the stay was nice,
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    There was a metal piece sticking out on the bed frame, and I would scratch my leg if I wasn't paying close attention.. There was no hook on the bathroom door for robes/clothes, and the shower was different, so we had to ask for help; no information about operating tv remote.

    The bed was comfortable, and the breakfast was good. Location was convenient to family and to worship service.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Upgraded Business Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were bugs in the bathroom! And it had no shampoo/conditioner. The TV remote was not working so we had to call for help

    Stayed in February 2024

  • Reviewed: 26 November 2023

    8.0
    Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    No cultary

    Clean

    Stayed in October 2023

  • Reviewed: 5 November 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Upgraded Business Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No trash cans in the entire room. Tub got clogged and backed up. Some mold in the tub.

    Great breakfast.

    Stayed in November 2023

  • Reviewed: 23 October 2023

    7.0
    It was good enough. But probably not again, if there’s an another option
    • Solo traveller
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smelly Dirty floors No coffee No kindness from any staff

    Location

    Stayed in October 2023

  • Reviewed: 20 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was a bad smell in the hallways of the 1st and 3rd floor

    The room was clean

    Stayed in October 2023

  • Reviewed: 30 September 2023

    5.0
    This hotel needs a major refresh. I won’t stay there again.
    • Leisure trip
    • Solo traveller
    • Queen Room - Accessible/Nonsmoking
    • Stayed 2 nights
    • Submitted via mobile

    Rundown, dirty carpets and walls, leaky faucets in the bathroom, wonky electrical outlets, small pieces of trash in the hallways.

    The location was convenient.

    Stayed in September 2023

  • Reviewed: 6 September 2023

    5.0
    Accommodations fair at hotel showing it’s age.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Curtains did not expand across full windows, letting through very bright lights at night through the sheers. Rooms never made during 3 night stay, had to request additional towels. Kitchen/eating area closed one morning, no full breakfast, only limited offerings in hotel foyer.

    Beds very comfortable, provided good sleep. Air conditioning top notch.

    Stayed in September 2023

  • Reviewed: 6 September 2023

    5.0
    Mediocre
    • Leisure trip
    • Family with young children
    • Upgraded Business Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The "continental breakfast" consisted of muffins and apples, our microwave in the room didn't heat up anything, beds were hard, AC was off and on all night and wouldn't run consistently. Also, our toilet paper holder didn't even have a rod in it to hold the toilet paper. Overall, not the best experience

    Stayed in September 2023

  • Reviewed: 20 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Upgraded Business Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Called down to get our bed fixed as we noticed it was broken as soon as we got there. Maintenance came to look and said they would come replace the bed and they never came back.

    Staff was friendly enough

    Stayed in July 2023

  • Reviewed: 20 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    One room was dirty

    Close to city, good breakfast

    Stayed in June 2023

  • Reviewed: 18 August 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Upgraded Business Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff

    Stayed in June 2023

  • Reviewed: 1 August 2023

    8.0
    The room the pool and the facility were good.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I had a question to ask the front desk after we were checked in in our room. I had to wait for a gentleman checking in three rooms. And it took just forever. I am a patient person but this was ridiculous. I was there for almost 25 minutes and there were three people behind me. I finally had to leave. They were severely understaffed at the desk.

    The room was big and clean and I had a wonderfully large pool

    Stayed in July 2023

  • Reviewed: 1 August 2023

    8.0
    Clean and comfortable
    • Couple
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    We needed to be out of our house for the night. Comfort Inn was close by and reasonably priced and clean.

    Stayed in July 2023

  • Reviewed: 25 July 2023

    8.0
    Not fancy, but overall comfortable, clean and hospitable. I would stay again.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 4 nights

    Carpets in public areas need replacement and the hall had a strange smell.

    Bed was comfortable. Room was nice and clean with a pleasant smell. Breakfast bar was tasty and better than expected. I think the breakfast bar was so successful because of the friendly and diligent attendant, she did a great job! Good selection of hot food.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smelled like an ashtray

    Stayed in July 2023

  • Reviewed: 10 July 2023

    5.0
    The hotel could be nice with some upgrades/ updates, breakfast was nice
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Carpet was dirty all through hotel, elevators smelled like as garage, beds were not comfortable,

    Friendly staff, great breakfast

    Stayed in July 2023

  • Reviewed: 4 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Noisy elevator lol

    Staff was extremely friendly!

    Stayed in July 2023

  • Reviewed: 23 June 2023

    6.0
    Good value, a few changes could make it great.
    • Leisure trip
    • Family with young children
    • Upgraded Business Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They have 4 entry doors but you could only come in front door and all the parking is at back if building, when we got in the room there was bread crust on carpet and hair in bathtub.

    Beds were comfortable, price was right

    Stayed in June 2023

  • Reviewed: 19 June 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was outstanding! The blonde haired breakfast host was wonderful and took extra time to walk my son over to ice machine to fill up his water jug before his soccer tournament. All of the employees that we came in contact with were very kind and helpful! We also really enjoyed the awesome swimming pool. Overall the carpet needs desperately to be replaced! It appeared everywhere old and stained. The hotel and rooms were clean but because of the stained carpet it really made the hotel feel dirty. However, it smelled good. With some updates to the hotel including better mattresses in would be very nice!

    Stayed in June 2023

Showing 1 – 25

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