901 Bank Street, Richmond, VA 23219, United States
#14 of 75 hotels in Richmond
Guests' ChoiceBased on 524 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
8.5
Staff
9.2
Value for money
8.2
Free WiFi
8.6
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End of dialog contentReviewed: 27 May 2024
Margaret
United StatesWe had a bad experience with the waitress in the restaurant. She was dreadful . I have a feeling this was her usual approach to her job so we won’t be the only guests to have dealt with her. It ruined our visit. I don’t think it would be fair to give a bad review for the hotel based on this one employee.
Very unique and large rooms. Beautiful bathroom. It was the best hotel I’ve stayed at in Richmond. The people at the front desk and valet guys were very friendly and helpful.
Stayed in May 2024
Reviewed: 24 May 2024
Sarah
United StatesElevator is very small
Stayed in April 2024
Reviewed: 24 April 2024
Daniel
LuxembourgVery big, clean, nice living room Very big bedroom with comfortable beds Great shower Valet parking for 33 dollars was fair Good location
Stayed in April 2024
Reviewed: 18 April 2024
Joelle
United StatesThe hotel restaurant was terrible. Food was overpriced and looked like it was cooked and prepared by a 7-year-old. (No offense to 7-yr-olds.)
The room was spacious and clean, and the location could not have been better.
Stayed in February 2024
Reviewed: 28 March 2024
Anna
United StatesCramped elevators and lobby. Grout in bathroom needed a good bleaching.
Neat old building, with a nice location across from the state capitol. Room was pretty comfortable.
Stayed in March 2024
Reviewed: 26 March 2024
Lea
United StatesThe staff were really lovely and friendly.
Stayed in March 2024
Reviewed: 23 March 2024
Timothy
GermanyRoom service ... should have just gone down to the restaurant
Great location, adorable little pocket hotel with themed rooms, of a sort. Mine was a spacious suite with a well appointed bath
Stayed in March 2024
Reviewed: 18 March 2024
Beatrice
United StatesThe room smelled like mildew
Stayed in February 2024
Reviewed: 27 February 2024
Sabrina
United StatesEasy access, great location, rooms are awesome.
Stayed in February 2024
Reviewed: 24 February 2024
Melanie
United StatesPlease keep in mind, this is an older property so don't expect the flashiest of everything, but it's nicely designed and really reflects the city it's in. Perhaps one critique would be how awkwardly small the elevators, but my crew got a good chuckle out of it, and is a peek into the hotels former life.
Older, recently renovated building with a great, eccentric collection of artwork throughout the lobby halls and rooms. Great location downtown, especially if you're there for a show (like we were). The staff was especially friendly and made us feel welcome right away. Everything felt safe and even though it's not a new facility, you can tell there was a lot of care taken to give it a unique look. Would certainly stay again!
Stayed in February 2024
Reviewed: 24 February 2024
Joanne
United StatesThe area is pretty dead day and night. Not busy.
Very spacious apartment-like room. The hotel was very cute.
Stayed in February 2024
Reviewed: 12 February 2024
Lonnie
United StatesGreat breakfast and great service from Nicco.
Stayed in February 2024
Reviewed: 9 February 2024
Fwsinva
United StatesMenu selections in the restaurant were limited by the availability of ingredients.
It was a nice surprise that all the rooms were suites. All the staff were very accommodating, including when I asked to take a photo out of a window from an upper floor room. Chef Artis was very friendly and delightful to talk with.
Stayed in February 2024
Reviewed: 27 January 2024
Jonathan
United StatesLocation was great. Rooms were huge. Super fun trip in Richmond
Stayed in January 2024
Reviewed: 24 January 2024
Adriane
United StatesConvenient with exceptional service
Stayed in January 2024
Reviewed: 20 January 2024
Allen
United StatesIt was “clean,” but not “clean-clean.”
Location, roomy.
Stayed in January 2024
Reviewed: 17 January 2024
Daniel
United StatesNothing. It was a perfect stay
The rooms are very spacious and immaculately clean
Stayed in January 2024
Reviewed: 13 January 2024
Anne
United StatesCleanliness!!
Stayed in January 2024
Reviewed: 28 December 2023
Jemilia
United StatesOur windows were facing other buildings so we didn't exactly wake up to the sun beaming in. That good be a good or bad thing depending on the person.
The room was quite the surprise for us! There was a sitting room separate from the bedroom. It was old yet modern which is what we expected and hoped for.
Stayed in December 2023
Reviewed: 28 December 2023
Nancy
United StatesHalls and elevators were in disrepair
The room was 2 separate rooms that were both large and comfortable. The halls were unattractive and in many places there was scraped walls. Peeling paint on elevators
Stayed in December 2023
Reviewed: 28 December 2023
Garrick
United StatesThe elevator was a little small but other than that it was a very nice place to stay.
The room accommodations were very nice and clean.
Stayed in December 2023
Reviewed: 28 December 2023
Ortiz
United StatesI think it’s a fabulous hotel!
We love this hotel! We have stayed there three years in a row on our way to visit family for the holidays. It’s a wonderful, welcoming respite from the holiday stress!
Stayed in December 2023
Reviewed: 21 December 2023
Dara
United StatesThe gym could have been a little larger. No space to do floor workouts. It had free weights but no bar bell. However it was empty most of time so it was adequate.
The room and bathroom were large, beautiful and comfortable. The staff was helpful, accommodating and very personable. I could walk to the convention center and great restaurants.
Stayed in December 2023
Reviewed: 20 December 2023
Dedre
United StatesSmall elevator
Staff checking me in was excellent… Valet when checking in was kind and awesome… forgot a bag in the car and he retrieved it in minutes with no hesitation. I was surprised and impressed by all of their professionalism during a stressful time preparing to appear & speak in Federal Court
Stayed in December 2023
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