199 Tunnel Road, Asheville, NC 28805, United States
#31 of 74 hotels in Asheville
Guests' ChoiceBased on 1867 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
8.8
Facilities
8.9
Staff
9.1
Value for money
8.7
Free WiFi
8.3
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End of dialog contentReviewed: 31 May 2024
Pamela
United StatesNo complaints.
All aspects of our stay.
Stayed in May 2024
Reviewed: 29 May 2024
Tania
United StatesThe people staying next to me I could hear them and their loud kids… through the door between the wall the divide the rooms
Love the room set up
Stayed in May 2024
Reviewed: 28 May 2024
Dixon
United StatesThe inside swimming pool was freezing. I expected it to be heated since it was inside.
Very clean hotel. Great breakfast options! All staff that I had interaction with were phenomenal.
Stayed in May 2024
Reviewed: 28 May 2024
Cathy
United StatesBreakfast was not good. Fake eggs. Food bland. Out of the can taste.
clean hotel. Friendly staff. Enjoyed pool and hot tub
Stayed in May 2024
Reviewed: 24 May 2024
Huw
United KingdomIt's a little out of town.
Really nice and modern
Stayed in May 2024
Reviewed: 21 May 2024
Ruth
United StatesN/A
The location and the accommodation.
Stayed in May 2024
Reviewed: 18 May 2024
Richard
United StatesThe difficulty in finding the sign on the roadway. Needs to be bigger and lighted.
everything very clean
Stayed in May 2024
Reviewed: 18 May 2024
Dinne
BelgiumThe size of the room, the location.
Stayed in May 2024
Reviewed: 17 May 2024
Donald
United StatesPillows were too soft and temperature control was difficult to get just right. There was street noise but we slept fine.
Good location, good hot breakfast(employee responsible was friendly and diligent), pool and hot tub clean and saw they were tested, main floor was constantly cleaned(guest workers tracking in red dirt), lots of local pamphlets on hand. Overall it was very good !
Stayed in May 2024
Reviewed: 13 May 2024
Menahem
IsraelThe indoor pool was cold and kind of dirty.
Great location right outside of Asheville. Big room, very clean, nice showers. Jacuzzi was very hot and clean. Loved it.
Stayed in April 2024
Reviewed: 1 May 2024
James
United StatesWe would have appreciated a later closing time for breakfast.
The size of the room was good. The room was very clean and the location was convenient to Downtown Asheville and the Biltmore Estate.
Stayed in April 2024
Reviewed: 29 April 2024
Jolee
United StatesLess than 10 minutes drive to everything, food, downtown, Biltmore
Stayed in April 2024
Reviewed: 28 April 2024
Reid
BermudaWe had packages delivered the day before we arrived. The reception said there were no packages for us. After confirming the packages were delivered and they were signed for he still said the only packages were for his manager on their desk. After showing him the name on the signature he decided to look on his managers desk and voila those were our packages. The whole process took 10mins.
Clean spacious modern.
Stayed in April 2024
Reviewed: 28 April 2024
Dee
United StatesThey close the breakfast bar too early. It shuts down at 9:00 am and most others are open until 10.00am.
Staff very friendly. Location was great .
Stayed in April 2024
Reviewed: 23 April 2024
Cheryl
AustraliaMost restaurants were outside walking distance.
Good size room, it was clean. Breakfast was good. Good to have free parking and a laundry room.
Stayed in April 2024
Reviewed: 13 April 2024
Crystal
United StatesThe pillows. But let's be honest, these days no hotel pillows are good lol
After my husband was unexpectedly admitted to the hospital with a potential life threatening issue, I was exhausted. I got a great rate, comfortable bed & felt safe here
Stayed in April 2024
Reviewed: 12 April 2024
Kim
United StatesNeed more ice machines.
Very clean.
Stayed in April 2024
Reviewed: 10 April 2024
Latasha
United StatesIt was very clean and smelled clean every time I walked into the lobby the staff was polite
Stayed in April 2024
Reviewed: 6 April 2024
Vineet
PhilippinesBreakfast could be better
Staff and location
Stayed in April 2024
Reviewed: 6 April 2024
Clemente
United StatesThe only issue was the heating/cooling unit in the room was very loud. It woke us up during the night.
The hotel was very clean. Furnishing and decorating were modern and nice.
Stayed in April 2024
Reviewed: 5 April 2024
Zohreh
United StatesOur room was close to the stairs and everytime people use the stairs, makes a loud noise with closing and opening of the door!
This is my third time, booking this hotel and never disappointed! Very clean rooms, very friendly staff, great location, spacious rooms...We reserved a king size bed room, had a large TV, a sofa, a chair, a table, refrigerator, microwave, and coffee maker! Everything was excellent!
Stayed in March 2024
Reviewed: 3 April 2024
Adele
CanadaThe neighborhood
Very nice, clean room
Stayed in March 2024
Reviewed: 26 March 2024
Philip
United StatesThe breakfast is really not very great. The gym is in need of some attention. The sensors keep turning the lights on and off while you’re working out. Water pressure is not great.
Convenient location with good parking. The staff was very friendly and accommodating. The rooms were fair size and pretty quiet.
Stayed in March 2024
Reviewed: 23 March 2024
Emalyn
United StatesEvery night somebody is smoking close by, the smell permeates our room. The walls are not well insulated, you can hear the conversation from the outside of our window and the room next to us.
Clean, well lighted, updated fixtures. Bed is comfortable, good amenities. Served hot bfast and did not ran out of food. Close to downtown but far enough from crowds.
Stayed in March 2024
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