600 Tracy Trail, Crystal Lake, IL 60014, United States
#1 of 4 hotels in Crystal Lake
Guests' ChoiceBased on 286 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.4
Staff
8.9
Value for money
8.2
Free WiFi
8.8
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End of dialog contentReviewed: 15 May 2024
Julio
United StatesThe room was clean, and bed was very comfortable. The staff was great. The breakfast, your typical light breakfast fair, appreciated but nothing to write home about.
Stayed in April 2024
Reviewed: 29 April 2024
Jarred
United StatesBeds were too hard and the poll was down for maintenance
Staff
Stayed in April 2024
Reviewed: 21 February 2024
Sandy
United StatesSlow elevator
Clean and large rooms good neighborhood
Stayed in February 2024
Reviewed: 20 February 2024
Mario
United StatesOlder. Needs work
Decent easy parking free
Stayed in February 2024
Reviewed: 20 February 2024
Cindy
United StatesNothing
Clean. Staff polite
Stayed in February 2024
Reviewed: 7 February 2024
Diane
United StatesThe bed linens. I know the heat works well, but the bedspread/blankets are so thin you feel like you are sleeping under nothing and in January that just isn't a comforting feeling.
The breakfast rotated between the mornings. There were always some variety of eggs, sausage and hashbrowns. They also had the make your own waffle station, some baked goods as well as oatmeal. Ample coffee, juice and milk. A good way to start the day.
Stayed in January 2024
Reviewed: 6 February 2024
Sidney
United StatesLots of activity in the parking lot at all hours. My vehicle cameras picked up lots of suspicious activity. People smoking near front doors of hotel every time I went in or out.
Quiet room, and fairly clean. Good breakfast in the morning included with stay.
Stayed in February 2024
Reviewed: 22 January 2024
Timothy
United StatesNot updated and not very clean. Maintenance a bit lacking.
Friendly staff
Stayed in November 2023
Reviewed: 15 January 2024
Diane
United StatesThe pillows. I had 4 on the bed and had to use them all because they collapsed in to almost nothing.
The lighting in the bathrooms was very good. The breakfasts were in general tasty, although on occasion the eggs were overcooked (much better than under). The staff was friendly. I appreciated the updated decor in the hotel.
Stayed in January 2024
Reviewed: 7 November 2023
Wegener
United StatesBathtub was dirty, but we didn't use it. Suspicious people hanging around outside. Felt safe inside, but worried about my vehicle during the night.
Central location. Amenities were good. Room was quiet. Breakfast had a great selection. Everything looked clean.
Stayed in November 2023
Reviewed: 2 October 2023
Thelma
United StatesRoom could have been clean better. Needed a good vacuum, plus not all linens were fresh
Location, breakfast, friendly staff
Stayed in September 2023
Reviewed: 18 September 2023
Mary
United StatesBreakfast was okay. Not quite the level of many competitors.
Convenient location and helpful staff
Stayed in September 2023
Reviewed: 2 September 2023
Athena
United StatesWe had to go downstairs to fill the ice bucket.
Very clean. Great choices for breakfast. Our room had a nice sitting area in addition to the bedroom.
Stayed in September 2023
Reviewed: 14 August 2023
Keith
United KingdomDespite saying the room would be serviced daily it wasn’t. Coffee not replenished and no attempt to clean
Good location close by Metra station and good restaurants
Stayed in August 2023
Reviewed: 26 July 2023
Ruth
United StatesLarge room with a sofa bed and lounge area; hot tub and pool, guest laundry, and above-average hot breakfast.Very comfortable!
Stayed in July 2023
Reviewed: 13 July 2023
Jeff
United StatesNothing really
I usually book here for a few nights while traveling through. Always a good stay and the staff is very friendly.
Stayed in July 2023
Reviewed: 8 July 2023
Julio
United StatesA little musty smell in the corridors.
Great suite for the price.
Stayed in June 2023
Reviewed: 18 June 2023
Barbara
United StatesDifferent cereal ,bacon and more fruit.
Breakfast was OK very clean
Stayed in June 2023
Reviewed: 16 June 2023
Trista
United StatesI wish the breakfast hours went a little later. The hot breakfast could've been better (they were not very fresh). The waffles were good though.
We chose this place because it was affordable with a pool and breakfast was included.
Stayed in June 2023
Reviewed: 15 June 2023
Patrick
United StatesSaturday night desk gal looked upset she had to come into work that night. Very aware we are at a hotel with a # of children but seemed upset we were there at all. Her answers to questions were crass coming across as "Pft, you dont know that already" type of attitude. The pool was closed almost an hour early on Saturday as well for some unknown reason. Also, our tub had some sort of puddy fix applied to it that left us not wanting to put water in the tub. Also, I am guessing due to swelling, our bathroom door was unable to be shut completely because the top door corner was noticeably rubbing against the door frame.
The breakfast was fitting for our baseball team to start the day. The staff from Friday night were so amazing and interested in making sure everything was to our liking. Rooms themselves were very clean.
Stayed in June 2023
Reviewed: 7 June 2023
Steve
United StatesThe hotel and staff were really welcoming, accomodating, and friendly. The breakfast could have been a little better. (more hot, fresh choices, fewer packaged items)
Stayed in June 2023
Reviewed: 5 June 2023
Leon
United Statesno towels had to dry off with hand towels wasn’t even enough for us all
the room was nice n cozy!
Stayed in June 2023
Reviewed: 14 May 2023
Dale
United StatesPool could be warmer
Friendly staff. Clean and comfortable. Quiet.
Stayed in May 2023
Reviewed: 13 April 2023
David
United StatesThe front desk employee was pissy and rude at check-in
Clean, breakfast was normal hotel fare.
Stayed in April 2023
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