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  5. Reviews of Country Inn & Suites by Radisson, Crystal Lake, IL

Reviews of Country Inn & Suites by Radisson, Crystal Lake, IL This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

600 Tracy Trail, Crystal Lake, IL 60014, United States of America

#1 of 4 hotels in Crystal Lake

Guests' Choice

Review Score

Based on 286 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.2

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: May 11, 2024

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    We booked this hotel for its advertised pool and hot tub. Unfortunately, when we arrived we noticed that both the pool and hottub were drained. My children were super disappointed.

    The hotel is in a nice location. The staff is friendly.

    Stayed in May 2024

  • Reviewed: May 2, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    n/a

    great hotel, nice location, clean rooms

    Stayed in April 2024

  • Reviewed: April 26, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I have stayed at this property a few times. This is my go to in the area. Great breakfast super clean and comfortable.

    Stayed in April 2024

  • Reviewed: March 28, 2024

    10
    Can’t wait to come stay again
    • Leisure trip
    • Couple
    • King Suite with Whirlpool - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    We loved the stay everyone was nice it was clean

    Stayed in March 2024

  • Reviewed: January 29, 2024

    1.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Outdated and the smell was awful

    Friendly Staff

    Stayed in January 2024

  • Reviewed: January 28, 2024

    5.0
    Fair
    • Couple
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Hotel needs to take special care in their cleaning. It's the small things sometimes that matter.

    The staff on all shifts were friendly and helpful.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Very disappointed in this hotel. I’ve stayed at quite a few Country Inn and Suites and this one is by far the worst stay I’ve had. Bedroom- The room smelled of must and cologne. Beds were insanely squeaky. My son would barely move and the bed would squeak so loud it would wake me and my husband up. Our bed was just as bad. We opened a drawer to use it and it was full of debris. The shower had minimal pressure and had to be placed all the way on hot to even have some warmth. The room was out dated and very much in need of upgrading (not too big of a deal to me though). Pool/hot tub- YUCK! The pool seemed unclean as the bottom was not visible and seemed very cloudy. My son decided to swim in it anyway and said he felt slimy and that the bottom of the pool felt like it had sand on it. You could clearly see the siding of the pool breaking apart. The hot tub was clean but had the same issue of the siding breaking apart and the bottom felt like sand was in it. There were also areas that looked as though mold or algae were growing. The women’s bathroom was freezing in the pool area which made a very uncomfortable use while wet. Breakfast- Day one breakfast had cold dried out potatoes, eggs that were dried out, and waffle mix that was too thin. Day two breakfast was better with good scrambled eggs and sausage gravy with biscuits. The coffee was horrible. Overall hotel- The stairs needed vacuumed, the halls smelled old and kind of musty like the bedroom, and the hotel was outdated. Staff- The night staff was great for check in she was very pleasant. No other interactions with staff happened until check out. I expressed my concerns to the front desk upon checkout and she stated she “would let the manager know” and that I “might get a call”. Would not recommend and will not stay here again.

    Quite

    Stayed in January 2024

  • Reviewed: December 17, 2023

    10
    Country Inn and Suites is a quiet, comfortable, place to stay when visiting Chrystal Lake and surrounding areas. It was
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There is nothing negative to report.

    We were very happy with the proximity. It was central to all that we needed. We got quiet rest each night.

    Stayed in December 2023

  • Reviewed: November 21, 2023

    1.0
    They try to charge you for anything and when you talk to them they yell at you calling you names, I read other reviews t
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Management is horrible and they target minorities.

    Nothing

    Stayed in November 2023

  • Reviewed: November 6, 2023

    4.0
    A bit over used and too expensive
    • Couple
    • Business King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    pool down 1st nite, cloudy water, u nbalanced chemicals throughout. Breakfast last day no milk. told front desk to go out to get milk. they opened machine to find a crimp In tube. should've done that immediately instead of taping an out of order sign. too many children bc of hockey. price WAY higher than when i stayed in January. dining area too small.

    location, room

    Stayed in November 2023

  • Reviewed: October 22, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    I’m pretty sure someone took my gold cross necklace and Ruby & diamond crtystal ring.

    Front Desk staff very friendly

    Stayed in September 2023

  • Reviewed: October 10, 2023

    5.0
    We had to be in the area and it was halfway decent but we would search for better next time.
    • Couple
    • King Suite with Whirlpool - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Mattress on bed was old and worn out. Breakfast was terrible with no real eggs. Employees and others smoked right outside the front door.

    Good location. Nice indoor pool.

    Stayed in September 2023

  • Reviewed: October 2, 2023

    10
    GREAT!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night

    There was a lot of room. The separate beds. The 3 Tvs... It was a mini apartment and it was great!

    Stayed in September 2023

  • Reviewed: September 25, 2023

    10
    Great location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Booking.com did not let hotel know that I cancelled one of my rooms, so it took a bit to sort out the problem

    Centrally located

    Stayed in September 2023

  • Reviewed: September 23, 2023

    10
    Would definitely come back here the next time we are in the area.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 6 nights

    Really can't think of anything that was missing for a pleasant stay.

    The bed was comfortable - I have a bad back and I slept good every night. The electrical outlets were sufficient for both of our things that need to be charged every night. The staff were very pleasant. The breakfasts were very good - and there was a variety of hot items available. There was coffee at any time we wanted it. We stayed for 6 days. Really enjoyed it.

    Stayed in September 2023

  • Reviewed: August 19, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was much better than my expectations. Service was fantastic!

    Stayed in August 2023

  • Reviewed: August 15, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Friendly and helpful staff. The location was perfect with lots of restaurants around! The pool and workout rooms were opened and well maintained!

    Stayed in August 2023

  • Reviewed: August 8, 2023

    5.0
    Bring earplugs if you're a light sleeper!
    • Business trip
    • Solo traveler
    • One-Bedroom King Suite - Disability Access
    • Stayed 3 nights

    The walls and doors were very thin and I could hear everything that happened in the room next door which contained a number of children who stayed up late and woke up early.

    The room was large with the extra space for the suite and the bed was comfortable.

    Stayed in June 2023

  • Reviewed: August 7, 2023

    6.0
    Was ok could have been better.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The paint was peeling on the bathroom door and door frame. Gave the appearance of a 1 or 2 star rated hotel. The pool was a disappointment, really small.

    The breakfast was ok but nothing spectacular. The room 2 queen beds was comfortable. The location was good and there were plenty of restaurants within a 2 to 3 mile radius.

    Stayed in August 2023

  • Reviewed: August 4, 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • One-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Everything was great-no complaints!

    The room was very clean including the bathroom. It smelled very fresh. Front desk staff was very friendly and helpful :)

    Stayed in July 2023

  • Reviewed: July 6, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds where not very comfortable

    Clean

    Stayed in July 2023

  • Reviewed: June 27, 2023

    3.0
    Staff entering our room before we checked out.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We had not checked out and had only taken down our luggage. We went to breakfast with our daughter, son in law and grandson. While we were gone, the cleaning staff came in and cleaned our room and threw out our leftovers which we had intended to pick up when we got back. Response when we got back...sorry. Door to bathroom could not be shut. Do not disturb sign was impossible to keep on door.

    Most of the facility was clean.

    Stayed in June 2023

  • Reviewed: June 19, 2023

    10
    clean & cozy
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    clean. friendly staff, good breakfast

    Stayed in June 2023

  • Reviewed: June 7, 2023

    4.0
    Will not stay there again.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 8 nights

    Bathrooms are very old and not up to standard. Carpet in the room was filthy. Brought my house slippers for indoors and the sole was black after a week of staying there.

    Stayed in June 2023

  • Reviewed: June 6, 2023

    10
    Our stay was everything we could have wanted.
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night

    Nothing

    We enjoyed the complimentary breakfast very much. The assortment of food was excellent. The biscuits and gravy were a highlight. Also, the location was perfect for the wedding we attended Saturday evening. Loved the recent remodeling which we were told was done about a year ago. Everything was clean, staff was friendly and our room was spacious. Everything we could have wanted.

    Stayed in June 2023

Showing 76 - 100

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