600 Tracy Trail, Crystal Lake, IL 60014, United States of America
#1 of 4 hotels in Crystal Lake
Guests' ChoiceBased on 286 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.4
Staff
8.9
Value for money
8.2
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 11, 2024
Megan
United States of AmericaWe booked this hotel for its advertised pool and hot tub. Unfortunately, when we arrived we noticed that both the pool and hottub were drained. My children were super disappointed.
The hotel is in a nice location. The staff is friendly.
Stayed in May 2024
Reviewed: May 2, 2024
Kerem
United States of American/a
great hotel, nice location, clean rooms
Stayed in April 2024
Reviewed: April 26, 2024
Angelina
United States of AmericaI have stayed at this property a few times. This is my go to in the area. Great breakfast super clean and comfortable.
Stayed in April 2024
Reviewed: March 28, 2024
Rodriguez
United States of AmericaWe loved the stay everyone was nice it was clean
Stayed in March 2024
Reviewed: January 29, 2024
Smola
United States of AmericaOutdated and the smell was awful
Friendly Staff
Stayed in January 2024
Reviewed: January 28, 2024
Theresa
United States of AmericaHotel needs to take special care in their cleaning. It's the small things sometimes that matter.
The staff on all shifts were friendly and helpful.
Stayed in January 2024
Reviewed: January 22, 2024
Kristan
United States of AmericaVery disappointed in this hotel. I’ve stayed at quite a few Country Inn and Suites and this one is by far the worst stay I’ve had. Bedroom- The room smelled of must and cologne. Beds were insanely squeaky. My son would barely move and the bed would squeak so loud it would wake me and my husband up. Our bed was just as bad. We opened a drawer to use it and it was full of debris. The shower had minimal pressure and had to be placed all the way on hot to even have some warmth. The room was out dated and very much in need of upgrading (not too big of a deal to me though). Pool/hot tub- YUCK! The pool seemed unclean as the bottom was not visible and seemed very cloudy. My son decided to swim in it anyway and said he felt slimy and that the bottom of the pool felt like it had sand on it. You could clearly see the siding of the pool breaking apart. The hot tub was clean but had the same issue of the siding breaking apart and the bottom felt like sand was in it. There were also areas that looked as though mold or algae were growing. The women’s bathroom was freezing in the pool area which made a very uncomfortable use while wet. Breakfast- Day one breakfast had cold dried out potatoes, eggs that were dried out, and waffle mix that was too thin. Day two breakfast was better with good scrambled eggs and sausage gravy with biscuits. The coffee was horrible. Overall hotel- The stairs needed vacuumed, the halls smelled old and kind of musty like the bedroom, and the hotel was outdated. Staff- The night staff was great for check in she was very pleasant. No other interactions with staff happened until check out. I expressed my concerns to the front desk upon checkout and she stated she “would let the manager know” and that I “might get a call”. Would not recommend and will not stay here again.
Quite
Stayed in January 2024
Reviewed: December 17, 2023
Rebecca
United States of AmericaThere is nothing negative to report.
We were very happy with the proximity. It was central to all that we needed. We got quiet rest each night.
Stayed in December 2023
Reviewed: November 21, 2023
Roxy
United States of AmericaManagement is horrible and they target minorities.
Nothing
Stayed in November 2023
Reviewed: November 6, 2023
Linda
United States of Americapool down 1st nite, cloudy water, u nbalanced chemicals throughout. Breakfast last day no milk. told front desk to go out to get milk. they opened machine to find a crimp In tube. should've done that immediately instead of taping an out of order sign. too many children bc of hockey. price WAY higher than when i stayed in January. dining area too small.
location, room
Stayed in November 2023
Reviewed: October 22, 2023
Linda
United States of AmericaI’m pretty sure someone took my gold cross necklace and Ruby & diamond crtystal ring.
Front Desk staff very friendly
Stayed in September 2023
Reviewed: October 10, 2023
Janae
United States of AmericaMattress on bed was old and worn out. Breakfast was terrible with no real eggs. Employees and others smoked right outside the front door.
Good location. Nice indoor pool.
Stayed in September 2023
Reviewed: October 2, 2023
Shanta
United States of AmericaThere was a lot of room. The separate beds. The 3 Tvs... It was a mini apartment and it was great!
Stayed in September 2023
Reviewed: September 25, 2023
Kathy
United States of AmericaBooking.com did not let hotel know that I cancelled one of my rooms, so it took a bit to sort out the problem
Centrally located
Stayed in September 2023
Reviewed: September 23, 2023
Mary
United States of AmericaReally can't think of anything that was missing for a pleasant stay.
The bed was comfortable - I have a bad back and I slept good every night. The electrical outlets were sufficient for both of our things that need to be charged every night. The staff were very pleasant. The breakfasts were very good - and there was a variety of hot items available. There was coffee at any time we wanted it. We stayed for 6 days. Really enjoyed it.
Stayed in September 2023
Reviewed: August 19, 2023
Louis
United States of AmericaThe breakfast was much better than my expectations. Service was fantastic!
Stayed in August 2023
Reviewed: August 15, 2023
Margaret
United States of AmericaFriendly and helpful staff. The location was perfect with lots of restaurants around! The pool and workout rooms were opened and well maintained!
Stayed in August 2023
Reviewed: August 8, 2023
Nora
United States of AmericaThe walls and doors were very thin and I could hear everything that happened in the room next door which contained a number of children who stayed up late and woke up early.
The room was large with the extra space for the suite and the bed was comfortable.
Stayed in June 2023
Reviewed: August 7, 2023
Michael
United States of AmericaThe paint was peeling on the bathroom door and door frame. Gave the appearance of a 1 or 2 star rated hotel. The pool was a disappointment, really small.
The breakfast was ok but nothing spectacular. The room 2 queen beds was comfortable. The location was good and there were plenty of restaurants within a 2 to 3 mile radius.
Stayed in August 2023
Reviewed: August 4, 2023
Sherry
United States of AmericaEverything was great-no complaints!
The room was very clean including the bathroom. It smelled very fresh. Front desk staff was very friendly and helpful :)
Stayed in July 2023
Reviewed: July 6, 2023
Lori
United States of AmericaBeds where not very comfortable
Clean
Stayed in July 2023
Reviewed: June 27, 2023
Kathleen
United States of AmericaWe had not checked out and had only taken down our luggage. We went to breakfast with our daughter, son in law and grandson. While we were gone, the cleaning staff came in and cleaned our room and threw out our leftovers which we had intended to pick up when we got back. Response when we got back...sorry. Door to bathroom could not be shut. Do not disturb sign was impossible to keep on door.
Most of the facility was clean.
Stayed in June 2023
Reviewed: June 19, 2023
Michelle
United States of Americaclean. friendly staff, good breakfast
Stayed in June 2023
Reviewed: June 7, 2023
Rita
United States of AmericaBathrooms are very old and not up to standard. Carpet in the room was filthy. Brought my house slippers for indoors and the sole was black after a week of staying there.
Stayed in June 2023
Reviewed: June 6, 2023
Marshall
United States of AmericaNothing
We enjoyed the complimentary breakfast very much. The assortment of food was excellent. The biscuits and gravy were a highlight. Also, the location was perfect for the wedding we attended Saturday evening. Loved the recent remodeling which we were told was done about a year ago. Everything was clean, staff was friendly and our room was spacious. Everything we could have wanted.
Stayed in June 2023
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