520 Plume Street, Norfolk, VA 23510, United States
#14 of 43 hotels in Norfolk
Guests' ChoiceBased on 331 hotel reviews
7.6Cleanliness
8.1
Comfort
8.1
Location
8.7
Facilities
7.8
Staff
8.7
Value for money
7.3
Free WiFi
7.4
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End of dialog contentReviewed: 23 May 2024
Patricia
United StatesThe configuration of the room was unusual. It was updated, but the furniture was beat down, took away the whole ambience of the room. It was scratched it was old. It was outdated half of the room was Martin and the other side was colonial style furniture what I paid for the room I didn’t think that was right Upgrade the whole entire room not just a part of it
The staff was very accommodating.
Stayed in May 2024
Reviewed: 2 May 2024
Melissa
United StatesBeds are not very comfortable.
Service was excellent. Property is clean, however, it is dated and could do with a freshening up.
Stayed in May 2024
Reviewed: 23 April 2024
Roman
ArgentinaOld building with outdated and a little worn out decoration. Windows didnt´close right so you had wind and cold coming in.
Location is good if you need to be in downtown.
Stayed in March 2024
Reviewed: 7 April 2024
Michael
United StatesClean, great location, and friendly and helpful staff.
Stayed in April 2024
Reviewed: 5 April 2024
Brian
United StatesCheck in wasn't as smooth as I would have liked. My dad booked the room for me, my name and called a few hours prior to my arrival to ensure all was good. When I was checking in, they had a difficult time finding my name because my dad used a third party site to reserve the room. Once we got thru that issue they requested a credit card to use as a deposit. He had already provided one when he paid for the room so this is something that should have been taken care of at time of booking. I do not have credit cards so I had to call him which was at an inconvenient time.
Location was perfect fir what I was in town for. Breakfast was good. Room was good.
Stayed in April 2024
Reviewed: 8 February 2024
Andrew
United States"cafe"
location, value, staff.
Stayed in January 2024
Reviewed: 1 February 2024
Jessica
United StatesOur first room was way too hot. No matter what we set the temp on it would not cool down. We left to go out to dinner with our friends thinking it would cool down while we were gone. When we arrived back, it was still very warm in our room. I went to the front desk to request moving rooms and would have even been happy taking a smaller room (ie queen instead of king) but the receptionist was very accommodating and quickly switched rooms for me.
The staff were extremely helpful and accommodating. Didn’t get a chance to explore the pool though. It would be nice if the pool hours extended till midnight for those traveling out of town.
Stayed in January 2024
Reviewed: 5 January 2024
Jermaine
United Stateseverything
Stayed in January 2024
Reviewed: 2 January 2024
Aaron
United StatesPool was closed for maintenance so kids were disappointed.
Location is what we needed for the night. Downtown Norfolk. It’s good for that.
Stayed in December 2023
Reviewed: 28 November 2023
Kristy
United StatesFront desk was very helpful and friendly. They were very helpful with the check out process.
Stayed in November 2023
Reviewed: 20 November 2023
Betty
United StatesHot tub and indoor pool were dirty and in need of repair.
Location was perfect for parade. Room was clean. Staff was pleasant
Stayed in November 2023
Reviewed: 4 November 2023
Aretha
United StatesI was charged a 100 to hold but didn't get back but 50 with no explanation to why
Stayed in October 2023
Reviewed: 28 October 2023
Michael
United StatesRooms are a little dated.
Location was great. Onsite valet parking included was a definite bonus.
Stayed in October 2023
Reviewed: 7 October 2023
Joseph
United StatesStayed here 2 weeks ago and the bed was much more comfortable then.
Water on carpet from a/c.
Stayed in September 2023
Reviewed: 24 September 2023
Paul
United KingdomCafe for breakfast has limited choice and unhelpful staff
Friendly staff, comfortable room, great location
Stayed in September 2023
Reviewed: 23 September 2023
William
United StatesShould have darkened curtains in the guest rooms. Parking garage lights from the garage behind my room illuminated my room all night. Could clean the room windows too.
Excellent and friendly staff. They ALL made sure that you enjoyed your stay.
Stayed in September 2023
Reviewed: 14 September 2023
Egbert
United StatesValet parking
Great location and very convenient
Stayed in September 2023
Reviewed: 29 August 2023
Eric
United StatesGood location…easy access to Norfolk downtown.
Stayed in August 2023
Reviewed: 16 August 2023
George
United StatesDid not eat breakfast
Stayed in August 2023
Reviewed: 12 July 2023
Karla
United StatesN/a
Everything
Stayed in May 2023
Reviewed: 9 July 2023
Dirk
NetherlandsNothing
A very reasonable price for a fine hotel
Stayed in June 2023
Reviewed: 2 June 2023
Robert
United Statesprices of food and drink
lobby
Stayed in May 2023
Reviewed: 27 May 2023
Pia
United StatesThe furniture was outdated & the TV didn't work maintenance was unable to repair.
The breakfast was good and the room was clean
Stayed in April 2023
Reviewed: 25 May 2023
Christine
United StatesThe bed was pretty uncomfortable
The room was a nice size, I didn't feel cramped at all. And the hot tub was so nice in the morning after a long night of rocking out at the NorVa
Stayed in May 2023
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