Bed and pillows are comfortable, staff are friendly

Stayed in May 2024

Housekeeping took my clean paper plates and plastic silverware which were resting on the countertop next to the microwave, so I had nothing to eat my microwaved dinner with.

Clean sheets and towels. Comfortable mattress. Microwave and small fridge in room.

Stayed in April 2024

Our room was not made up after the first night. I was told later that rooms were only made up every other day.

Stayed in March 2024

Breakfast was good. When I booked the room with booking.com the reservation said breakfast included. However, when we checked in we were told it was not included. I showed them the booking.com confirmation, so they changed the breakfast to included. I always look for hotels with breakfast included.

Stayed in October 2023

There was not a lot of fridge space

It was nice and peaceful

Stayed in September 2023

Lucation very good. Food good

Stayed in August 2023

Well run. great mgr. Changing for coffee in the morning? Come on!

Stayed in August 2023

The lady at desk was friendly and nice! She even made my niece happy when she asked her what room she wanted and she said next to the pool! And we got a pool room! Also the hotel was very clean.

Stayed in July 2023

The swimming pool needs to be bigger than what it was to satisfy the consumer better. Can't swim in a kiddie pool.

Missed breakfast but everything else was great.

Stayed in July 2023

Staff was friendly and helpful.

Stayed in July 2023

The bathroom had some peeling paint and mold on the ceiling. Nothing other than that.

The location was great. The staff was amazing.

Stayed in July 2023

Our 2nd floor room view was above the hotel front entrance overhang looking right at various air conditioning outside units. A better view would have been nice!

Stayed in June 2023

Prices should be listed where the food is located

Breakfast was not included and Starbucks is too expensive

Stayed in June 2023

Staff friendliness and caring

Stayed in May 2023

The staff at this facility were very helpful and upbeat. nice comfy beds.

Stayed in April 2023

the price of the food and it took the staff to long to answer the phone when I needed something. I had to call back.

the location, the clean room.

Stayed in April 2023

No breakfast was available

The location & the room was pretty

Stayed in January 2023

no pool, no complimentary coffee in the lobby and no breakfast available

Stayed in February 2023

confusion of clerk with reservation...under the first name instead of the last name and told I didn't have s reservation! Then when I showed him my reservation which was printed out he insisted I had no reservation and that he could give me a room at a higher rate even though moments before he said there were no rooms available! Then he called the manager- Josh, when I said I would pay the rate quoted by booking.com, not the higher rate... so he chatted with him and said it would be then higher rate! I said give me the phone and I talked to Josh and I explained the problem ...Josh said he would call the overseer of the Marriott Courtland of Beachwood and he would get back to me in a couple of minutes. So, I went up to the room I had been in Friday night to get my things because if I was going to have to be moved to another room, my husband was going to have to get up and we would have to pack and move our things ---perhaps to another room with a check-in later in the day ! Well, when I got all packed up and brought my luggage downstairs, the clerk said even though he couldn't find my reservation, apparently, the higher-up told Josh to have the desk clerk find me two rooms that could be used and for the price, I was given when I made the reservation...so, everything worked out. Later in the afternoon, when I got back from some errands, the clerk told me he did find my reservation and it had been put under my husband's first name, not our last name! He then canceled that and allowed me and my relatives to stay in the other rooms. He apologized for the error, but it was so unnecessary!

location

Stayed in September 2022

they don’t do a great job of responding to requests. we ran out of toilet paper. I put in a request, was out for 11 hours and still did not have any. When we returned and called they made us go down to get it.

location

Stayed in July 2022

This review has been hidden because it doesn't meet our guidelines.

I was there going to the Cleveland clinic, it was nice to have a place that was clean with friendly staff, I definitely plan on staying within the same facility when I return, thanks again for a great stay.

Stayed in November 2021

Unfortunately there was no breakfast available due to COVID, also the pool was closed I want to believe for COVID precautions as well. i would like to see USB ports on the power outlets that will bring a plus to the room.

The rooms are really comfortable, really quiet area, the building looks pretty good and clean.

Stayed in August 2021

Offer suggestions as to where one could go for a meal or drinks especially if you are out of town

Terrible? Poor selection and it had to be paid for. The hours were to short, if you were not up by 8 you had no breakfast choice.

Stayed in July 2021