201 South McDowell Street, Charlotte, NC 28204, United States
#73 of 185 hotels in Charlotte
Guests' ChoiceBased on 487 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
8.9
Facilities
8.6
Staff
9.0
Value for money
8.0
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Richard
United StatesParking garage very poorly lit. Kinda scary.
Location Cost
Stayed in May 2024
Reviewed: 13 May 2024
Hill
United StatesThe AC unit was a little hard to control. I would get hot then cold then hot again. Also the extra outlets didn't support the charger for my laptop.
Very comfortable and roomy.
Stayed in May 2024
Reviewed: 1 May 2024
Gtee93
United StatesRooms look pretty dated. Careful with other guests, had a neighbor arguing with her partner all night and would not be quiet. Parking kind of expensive at $25. Breakfast was depressing
Clean place, nice staff, clean room
Stayed in March 2024
Reviewed: 27 April 2024
White
United StatesThe reservation issues.
It was fine, they had a hard time finding my reservation at first but no issues after that.
Stayed in April 2024
Reviewed: 22 April 2024
Timothy
United KingdomFurther to centre than I expected to walk but in good easy accessible area.
No fuss check in and easy car parking. Nice bar and good breakfast
Stayed in April 2024
Reviewed: 17 April 2024
Michelle
BarbadosThe provided towels were limited. Only 2 towels for 3 people in a room. I could have gone downstairs and asked for another but didn't. There were some yellow stains on one of the bed sheets.
Every staff member was pleasant. Breakfast was plentiful and varied. Loved that oat milk was available for my coffee.
Stayed in April 2024
Reviewed: 3 April 2024
Louis
United StatesThe breakfast was supposed to last until 9:30, but they took out the waffle makers at 9:00. I thought that was kind of lame.
The bed was comfortable and the room was about what I expected.
Stayed in March 2024
Reviewed: 30 March 2024
Santana
United StatesLocation
Stayed in March 2024
Reviewed: 20 March 2024
Rosa
United States"Silverware" at breakfast was very cheap. The plastic fork couldn't be used to "cut" through a cheese omelet. One elevator was inoperable and lead to long wait times. However, my stay was better than I expected and I would definitely stay at this location again.
Hotel was very clean and comfortable. Location was super convenient to uptown Charlotte. Staff was very friendly and helpful. Special shout out to Christy from Q Tavern. Restaurant and bar on-site a definite bonus. Hot breakfast was nice.
Stayed in March 2024
Reviewed: 19 March 2024
Ida
United StatesThat the refrigerator did not work. And maintenance did not come fix it!
The location
Stayed in March 2024
Reviewed: 18 March 2024
Patricia
United Statesonly had 2 towels and 2 wash cloths in room, only 1 elevator working and had to wait or take stairs from 5th floor otherwise good
staff as very nice and helpful, breakfast was great,
Stayed in March 2024
Reviewed: 18 March 2024
Tamelia
United StatesThe rooms are dated and there was only one elevator working.
The location was good and breakfast was great.
Stayed in March 2024
Reviewed: 9 March 2024
Ivey
United StatesRoom was nice, biggest complaint was the obvious signs of wear, and items that one could easily harm themselves on. The wallpaper above the toilet had a patch that was peeling, there was a tear in the shower liner and signs of mold on this. In the room itself, at the desk, pictures that may have once been hanging where just placed above the desk, amd one had screws sticking out of it. If you weren't careful, you could have easily stabbed/cut yourself on this. Only one elevator worked, and when there for an event, this is a problem.
Breakfast was good, coffee was excellent.
Stayed in March 2024
Reviewed: 7 March 2024
James
United StatesInternet is speed is poor..Streaming is difficult.
Nice Hotel and good value..
Stayed in March 2024
Reviewed: 4 March 2024
Tynesia
United StatesThere was only 1 elevator working which causes long wait times for an elevator and even taking the steps.
The hotel was nice & clean
Stayed in March 2024
Reviewed: 11 February 2024
Crystal
United StatesMade/housekeeping was horrible. Knocked very loudly three times at 8:30 AM on our door even though we had the do not disturb sign hanging, which woke me and my son up.
Location to event was great front desk and maintenance. Employees were amazing. Hotel was clean and very enjoyable
Stayed in February 2024
Reviewed: 30 January 2024
Laura
United StatesBathroom door was messed up from being wet and swelling. Hard to open up because scraped on floor.
Convenient location to Spectrum Center
Stayed in January 2024
Reviewed: 25 December 2023
Darwin
United StatesI found stink bugs in two different rooms. All of the furniture just seemed old and dinged up really bad. I think it was clean enough to not be a concern but I’ll never go back. The photos do not represent that room well.
I liked how great the service was and the restaurant there is great. Also the parking is convenient.
Stayed in December 2023
Reviewed: 14 December 2023
Sarah
New ZealandNice decor, great location
Stayed in December 2023
Reviewed: 30 November 2023
Sherri
United States1st time there. The garage and main entrance were a little confusing
Everything was great.
Stayed in November 2023
Reviewed: 27 November 2023
Maria
United StatesThe A/C - heatting unit was very noisy
The location
Stayed in November 2023
Reviewed: 2 November 2023
Stephanie
United StatesStaff was friendly and able to accommodate or joined rooms.
Stayed in October 2023
Reviewed: 31 October 2023
Maria
United StatesJust 2 details: this is the first time that I have to pay for parking and the other was a surprise when I found the floor of the bathtub dirty all the room was perfectly clean except this part.
We were here for a concert and this hotel was a great option everything was good and we enjoyed our stay. The staff in the front desk and the breakfast room were so kind
Stayed in October 2023
Reviewed: 30 October 2023
Johnathan
United StatesPretty chaotic when there’s events being held but we enjoyed talking to the other guests we met.
Great location and parking onsite for a charge! Friendly staff and the tavern was nice as well!
Stayed in October 2023
Flagstaff, USA
Chicago, USA
Suances, Spain
Plymouth, USA
Verbier, Switzerland
Milan, Italy
Znojmo, Czech Republic
Citrusdal, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content